Mercure Nadi3.5 out of 5.0
Recent guest reviews
I usually have a policy of only writing positive reviews however, I feel that this place, although not awful, will really spoil your Fiji experience. It has the potential to be good but it’s in a bad area (ladies of the night on the streets outside), there’s nothing around it, the service at the hotel is poor, the rooms are dated, maid service is awful (rooms weren’t done until 5pm or later every day and something was always missed - usually no towels left), WiFi is appalling (it doesn’t reach the rooms and in the communal areas it’s as good as my dial up internet was in 2002). The staff although pleasant enough are somewhat indifferent to guests and lacking direction regarding customer service. The whole place needs a revamp, some staff training and a decent internet connection. They should also get off on the right foot by turning up to collect you at the airport as agreed and not leaving you stranded for 30 minutes and left to make your own way there. My advice...stay somewhere else.
We picked the Mercure for an overnight stay on our way back home. Initially they were helpful in storing our luggage while we waited for our room to be ready and we went to the airport to see off other family members. When we returned we were told that we had only booked one room, which on my booking detailsI had definitely booked 2 rooms. We got 2 rooms but these were far apart. When I went to buy a drink from the bar, I was told to pay cash as we had declined to leave a credit card with reception when we arrived, which was absolutely not true. We were never asked about this when we checked in. I gave the bar worker $20 for chips and a coke- she never came back to me with change or to show that the full cost was $20. Our room was OK- probably less than I would expect for 3 star. The sliding door on the bathroom was completely off the slider so we could not close the door. Some of the staff were really professional and helpful especially the man on the desk who helped us in finding a medical clinic open on a Saturday.Others really did not do the establishment or their country proud. As a paying member to the ACCOR group I was disappointed. Would not stay here again.
My only negative comment was watching the pool guy clean the pool with a aluminium extension pole and whilst having one end in the water the other was hitting the 240V coloured lights above the pool. Yes the lights were on and while there was no one in the pool I would not like to rely on earth leakage if its installed. I raised this with staff but was not sure they understood the ramifications.
We stayed at this hotel in April. The reason I chose this hotel is because its an accor hotel, and my existing membership points would expire without a stay. I have written several times both to this hotel itself and accor, but absolutely no response from them other than an automated one of receiving my email. The hotel is old and typically Fijian, (like something we stayed at 30 years ago on a long stay beach bungalo), and maybe they could do with the roomba, because there were visible dust... The front staff are pleasant but mechanical and so obvious that they move according to a manual, and breakfast AWFUL! When I was looking around for staff to be seated, there was a man sweeping the deck next to the breakfast area. After a long while, he came along to seat us. I thought he was a gardening staff so I didn't ask him, but he must've realised I'm a guest... Why couldn't he just come and seat us??? I asked a man at the egg station for an omelette and he nodded OK. But nothing came for 30 mins or so, and other guests were receiving theirs so I went again, and there was a girl... So I guess the old man was just sitting there and had nothing to do with the egg station. But if that's the case, he should have passed on the order when the girl came back, or not nodded to me and stated that he was just sitting there. Also, the cold cut and fruit section had an AWFUL stench. I don't know if it was the food itself which was off, or if the area was just not at all sanitary of both, but I didn't have anything there, and I refused to let my daughter have anything either... Also, I thought I would be able to have at least one cup of decent coffee... But its all instant coffee out of a machine, and the bread... It must be day old bread that's been left over after doing rounds in the more high end accor hotels. I would much recommend the hotel across the road from the airport for those on a transit stay. The rooms are just as old but the people function much better there. If there's a chance of having my points accrued, it'd be really appreciated. RESERVATION NUMBER: HGWSBCNS If not, and my existing points expire, I guess I will no longer have any reason to stay at an accor hotel.
Stayed at this hotel for the last 2 days of our holiday, was OK drink prices were well over the top rooms were clean and spacious staff as expected were very helpful pool was good, overall would give 8/10
the deluxe room is very spacious and beds were very comfortable. Friendly and helpful staff . Reasonably priced, location is very convenient if you are looking for a night out at Nadi. Breakfast was good
The hotel was alright for its price, the airconditioning seems not to be working after we complained about it several times. The breakfast food was not that good. Wifi is not that good as well. The staff were isn't that accommodating as compared to the other hotels we stayed in fiji.
Apart from the location (less thn 10mins from nadi international airport and nadi town centre) and the Island Surf Beauty and Spa, I didnt find anything great about this place ..the hotel is old.. rooms are run down..housekeeping doesn't start till after 2pm and you will have to wait for fresh towels till after 4pm. The buffet breakfast was boring.. The bed is more a double thn queen...the pillows are very thin and flimsy.. The staff are friendly and will try and accomodate u where possible
Came to this place, as a stop before our flight the next day. The only benefit to this hotel is the proximity to the airport. To start, when we arrived at the “hotel” we checked for our hotel reservation, only to find a look of confusion on the staffs face as our reservation was no where to be found. Keep in mind, this hotel was very empty. When the receptionist thought she found it, another receptionist nudged her and suddenly the only rooms available were deluxe rooms, of which we had to pay extra for. Then, we realize there are no elevators in this hotel, and all the deluxe rooms, are on the top floor. So now there are over 5 guests dragging all of our luggage up multiple flights of stairs, and we were offered no help at all. How wonderful right? As if that wasn’t bad enough, staff were hanging outside of our room at night. A group of our party had gone out of the room and a couple of us stayed in the room. While in the room we heard shuffling and whispering outside of the door. We figured it was other quests, but decided to take a look. At first we saw no one. Then, the second time We heard snickering and a key drop (a metal key, while all the guest keys are a card). We ran to open the door, and see the staff run into another unit next door. We then opened the door again a couple minutes later, to see them running away. We did not feel safe for the rest of the night, knowing that staff were taking advantage of the guests. Not a safe nor a nice clean hotel. Definitely won’t be back.
Situated on a main road in a less than salubrious part of Nadi, this hotel is handy for the airport and good value for a transit stopover but not recommended for a holiday stay of any duration in this lovely country. It is clean, has charming staff, a pleasant restaurant serving interesting, well-cooked local food at reasonable prices, has a pool, and plenty of cold beer. But you pay for Wi-Fi, the rooms whilst spacious are serviceable rather than luxurious, there is no beach within 2 miles, and you have to take a taxi to get anywhere interesting. You very much get what you pay for as the whole property is a bit run down and could do with a makeover.
- Free parking
- Onsite dining
- Free airport shuttle
Mercure Nadi places you within 2 miles (3 km) of Wailoaloa Beach and Namaka Market. This 85-room, 3.5-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
A 32-inch LCD TV comes with cable channels, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a refrigerator, and a coffee maker.
Guests of Mercure Nadi have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking, as well as a free airport shuttle at scheduled times. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. Other amenities at this spa hotel include an outdoor tennis court, WiFi in public areas, and a conference center.
Reviews from Trip Advisor
52.0% of guests recommend this hotelTotal of 935 reviews