The Resort3.5 out of 5.0
Recent guest reviews
Dear General Manager, The Resort, I feel you really need to work on your room service teams attitude towards guest. The food order always came in bits and pieces, they need to know how to talk to a guest and not disconnect a call or call the guest multiple times to clarify one order. Honestly, it ruined my entire experience and had come to your hotel for leisure. Your breakfast selection needs to improve. Juices did not taste fresh, vadas were oily,eggs were not cooked as per order, had to wait for clean cutlery.....basics hospitality was lacking in all aspects. The housekeeping desk never answered any calls and all efforts to contact them went in vain.
Excellent staff. Very good approach specially mr RYAN LOBO team leader.I am already in for next holiday. Very good location. Rooms are nice and nice service from all dept Only thing is they are renovating restaurant so little problem. Otherwise this place is my favourite
Stayed there for couple of days for business meet. Far away from the city and this property is at the beach, this is quite and clean place. Suitable for both business and family get together. Food in restaurant is tasty and versatile. Staff are very friendly. Sea facing rooms are real refreshing and rooms are clean & spacious enough as well.
Overall a substandard service as against the expectation. I have been to "The Resort" many times before and was a strong recommender of this hotel, until this visit. The Service standard has fallen. Room service took at least an hour for every order. What was more frustrating is that we were with a child and had milk and baby food to be warmed everyday. People taking orders and the reception were too busy to even take instructions on phone and were always ready to hang up on phone. Food quality is deteriorated big time! Understand that there was renovation work at some sections of hotel but one could have denied reservations if it took away any bandwidth and were to impact the service! Disappointing and no value for money! Rating 2 only for the courteous bell boys and security guards.
We all cousins had booked 4 rooms and had a wonderful time. The reception was very welcoming and we got wonderful sea facing rooms. The buffet was decent with variety. They can improve on it. Breakfast was good with sausages and eggs to order. The staff was really polite and gentle. Was a fantastic experience over all.
If you are in Mumbai and want a tranquil day or so, this is a good get away. My wife had booked it for our anniversary and the hotel surprised us with a small welcome gift. It was very kind of them. Nice place, nice ambience
I , Charmaine Lobo was at The Resort for 3 nights, in the first week of September 2017, to celebrate my birthday with family and friends. The property of the hotel including the rooms was excellent and never felt that I was in Mumbai during my stay there. Cool n Relaxing with an amazing view of the pool and the beach, overlooking the balcony,it was the perfect escape after the hectic routine one goes through everyday. I Would like to make a special mention of the staff, especially Ryan Lobo,who made me and my family feel very comfortable during our stay at the Resort .Ryan made my holiday and birthday ,with family and friends , a memorable one. Waiting to get there again very soon .Cheers!!!
We have visited this place to celebrate one of the special day in our life. Staff helped us completely just by requesting over the phone. Special Thanks to *** Mr RYAN LOBO*** . Ryan was our star... we called the hotel and spoke with Ryan explaining him the importance of that day in our family and requested him to help us to make it better... He took complete command and made that day extra extra special with fantastic arrangement. Thank you Ryan.. really appreciate your support and value your dedication towards ur work... Great...
I am writing this review for 2 reasons : 1st for people who may want to consider staying here and 2nd for the staff to get some feedback . Resort on the Aksa beach i.e. closest to the Arabian sea is the 1st reason to stay here ( however if you are a person seeking peace and quality time then pls stay between Mon - Thurs as weekends are just over crowded and you may regret staying here ) Of course if you yourself like crowds even when you want to relax then do stay of weekends here . I recommend booking the deluxe rooms instead of standard as the former faces the Vast Arabian sea so you can look at it even while sitting in your bedroom or balcony . Currently there is a renovation in progress so the coffee shop is made in a temporary place which I hope will be functional at the right place after renovation is over . The people right from the security to front office , housekeeping & F & B as well as Food production are hospitable with maybe a little hiccups here and there which one understands happens in almost all hotels & resorts . Breakfast is quite good with choices and if there is a lunch buffet this is is better than a-la-carte . The rooms are made well and deluxe rooms are really worth the money one pays . One can sit near the swimming pool on the cane chairs facing the Sea or pool , one can walk on the green lawn inside and a swing is also available . The good news is after a very long time the SPa ( Bodyscape ) has reopened on 1st floor . I used the Spa services and it was refreshing ...I recommend do try something at the spa once to get a complete experience of a holiday . The Resort is a very tenured property in Mumbai and I myself have celebrated some birthdays , quiet weekdays and leisure times staying here in the last 5 years . In Mumbai this property is really different and the proximity to the Arabian sea is one of the biggest reasons for the same . I thank all the staff while I stayed recently from 21st Aug - 25th Aug 2017 at The Resort .
This is perfect place for relaxing mind and body has ample parking space locations wise just too good the room has all the modern amenities as per shown while doing the booking staff also is good and very cooperative while our stay
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 802 reviews