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Recent guest reviews

Group of four and only two towels in the room with one having shaved hair on it. Had to go down to replace towels. Room phone did not work. Stayed 3 nights and no one came to collect trash or replace towels. The beds were comfortable.

Excellent stay!

Management is really friendly and helpful, affordable

It could have been cleaner. It was very dusty, and I could smell the toilet from anywhere in the room.

Clean and affordable. The breakfast was good. Great TV service.

The room was okay,bed is ok,carpet needs deep cleaning,shower cutain rod looks like it's about to fall,mini fridge was freezing everything even at the lowest setting,the door catch thingy is broken,also the staff could use a smile.

It was nice and clean. Bed was very comfortable and had nice pillows. Staff was friendly and efficient.

Nothing special but it was decent for a motel. I would stay here again if I was visiting Mountain View.

Stay here often and it is OK. The staff keeps it clean, but the property is quite dated. Last trip had no hot water one morning. Brrr! On the plus side, it is convenient and reasonably priced for the area.

Conveniently located, with lots to do. Clean, beds are comfortable and continental breakfast was great way to start our day.

Ordinary, at best. Limited parking space and noisy construction next door.

Front desk staff not very friendly. Construction next door made it noisy. It was convenient for my particular needs.

I am a regular customer (about 100 nights in the past 9 months) who inquired about making a reservation. Was told that the hotel was booked this week - 'good news with lots of travelers'. Was told that I would have to find another place as they were booked. No investigation of how often I stay, options on days, etc. Just told no rooms available. Will find another hotel that values their regular guests.

I reserved a 2-bedroom suite. When i checked in, the suite room was no longer available.

We had a 2 bedroom. The unit was spacious. Hotel is old, carpet and doors definitely need some work. We had to slam the front door whenever we left the room. Took us some time to figure out the trick to open the bathroom door. Can't complaint too much with the price, especially breakfast was included.

At the first assigned room, I could not adjust the temperature. The thermostat was broken. It was horribly hot. The staff gave me a second room. It was ok. But definitely unclean carpet, dated furnitures. Worst of all, when I turned on the hot water in the tub, it was all yellowish water! After that I decided to drink any water from the hotel or coffee. Overall, I will never stay in this room. Furthermore, I realized only after waiting to submit the expense report that Orbit charged $200+ per night for this room. This must be an error on Orbitz' end. The rooms are ~$110/night as advertised for this room. I have contacted orbitz and waiting to hear their response.

Motel looks nice and clean on the outside. The bed was decent, the linens clean, furniture average. But the carpet and tile were filthy. The bathroom was tiny. Husband had to stand next to the toilet to get out of the bathroom. Not what I expected for what I paid.

It's impossible to use the sink without spilling the water all over the place. My room had a broken shower curtain rod. But I was too busy to report it. The room was clean overall but I couldn't get the AC unit to function consistently. I appreciated having a large sized fridge and a Microwave and decent TV viewing options. For the price I paid.. I can't complain too much.

W El Camino Real Mountain View CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Business center

Located in North Los Altos, SureStay Plus Hotel by Best Western Mountain View is 2.8 mi (4.5 km) from Googleplex and within a 10-minute drive of other popular attractions like Shoreline Amphitheatre. This 71-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.


Rooms

SureStay Plus Hotel by Best Western Mountain View's 71 rooms provide microwaves, refrigerators, and coffee makers. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

Guests of SureStay Plus Hotel by Best Western Mountain View enjoy a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include coffee/tea in a common area, a meeting room, and free newspapers.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Mountain View

Everyone (15) Couples (7) Business (5) Family (7) Other (1)
2
Family

Group of four and only two towels in the room with one having shaved hair on it. Had to go down to replace towels. Room phone did not work. Stayed 3 nights and no one came to collect trash or replace towels. The beds were comfortable.

By , from Chula Vista on Oct 27, 2021

Review comment responded on Nov 2, 2021

Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

5
Partner Couples

Excellent stay!

By on Sep 13, 2021

Review comment responded on Sep 15, 2021

Thank you for choosing to stay with us. We are glad you enjoyed your stay.

5
Everyone

Management is really friendly and helpful, affordable

By on Jun 26, 2021

Review comment responded on Jun 30, 2021

Thank you for your kind words. You are welcome back anytime!

3
Everyone

It could have been cleaner. It was very dusty, and I could smell the toilet from anywhere in the room.

By , from Seattle on Mar 15, 2020

4
Partner Couples Family

Clean and affordable. The breakfast was good. Great TV service.

By on Oct 19, 2019

3
Business Business

The room was okay,bed is ok,carpet needs deep cleaning,shower cutain rod looks like it's about to fall,mini fridge was freezing everything even at the lowest setting,the door catch thingy is broken,also the staff could use a smile.

By on Sep 20, 2019

5
Partner Couples

It was nice and clean. Bed was very comfortable and had nice pillows. Staff was friendly and efficient.

By on Sep 15, 2019

4
Everyone

By on Sep 7, 2019

3
Friends

Nothing special but it was decent for a motel. I would stay here again if I was visiting Mountain View.

By on Jul 22, 2019

3
Business Business

Stay here often and it is OK. The staff keeps it clean, but the property is quite dated. Last trip had no hot water one morning. Brrr! On the plus side, it is convenient and reasonably priced for the area.

By , from Eastern US on Jul 1, 2019

SureStay Plus Hotel by Best Western Mountain View

2300 W El Camino Real, Mountain View, CA 94040
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