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SureStay Plus Hotel by Best Western Mountain View

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

A hotel room with two beds, a desk with a chair, a television, a mirror, and a picture on the wall.
A room with a large window, a dark wooden cabinet, a wicker bench with cushions, and a potted plant.
A hotel reception area with a counter, a flat-screen TV, a coffee machine, and a refrigerator.
A swimming pool with a tiled deck, lounge chairs, and umbrellas.
A home gym with a treadmill, weight machine, and a TV mounted on the wall.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, San Antonio Shopping Center
    ‪11 min walk‬
  • Place, Rengstorff Park
    ‪11 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a nightstand with a lamp, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.6 out of 10
Good
(4 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, a window with curtains, a door, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, bedside tables, a TV, a desk, and a chair.

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(21 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a mirror, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(7 reviews)
  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Mountain View

Located in North Los Altos, SureStay Plus Hotel by Best Western Mountain View is 2.5 mi (4.1 km) from Palo Alto VA Hospital and within a 10-minute drive of other popular attractions like Shoreline Amphitheatre. This 71-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • San Andreas Fault Trail - 2 min walk - 0.1 miles
  • San Antonio Shopping Center - 11 min walk - 0.6 miles
  • Rengstorff Park - 11 min walk - 0.6 miles
  • Mariposa Park - 2 min drive - 1.1 miles
  • Stevens Creek Trail - 3 min drive - 1.6 miles

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 25 min drive

Restaurants

  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Pacific Catch - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Slice House - ‬14 min walk
  • ‪1 Oz Coffee - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Mountain View

At SureStay Plus Hotel by Best Western Mountain View, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Guests can expect to find free WiFi and TVs. Other amenities include fireplaces, coffee makers, and hair dryers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Breakfast included
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per accommodation, per day
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 01 to October 31.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

What's there to see within easy reach of SureStay Plus Hotel by Best Western Mountain View?

This hotel is situated in North Los Altos, just steps from Silicon Valley and San Andreas Fault Trail. You'll also find Shoreline Amphitheatre and Stanford Stadium within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of Aug 25, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on Sep 11, 2026 start from $108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay Plus Hotel by Best Western Mountain View?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay Plus Hotel by Best Western Mountain View feature a casino?

No, SureStay Plus Hotel by Best Western Mountain View doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Mountain View?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 7:00 AM and 10:00 PM and the seasonal pool will be open from May 01 until October 31.

What do couples enjoy most about SureStay Plus Hotel by Best Western Mountain View?

Couples staying at this hotel will appreciate amenities like a fireplace as well as an outdoor pool and a hot tub.

Does SureStay Plus Hotel by Best Western Mountain View have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay Plus Hotel by Best Western Mountain View feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Mountain View offers free breakfast though there is no restaurant.

Will SureStay Plus Hotel by Best Western Mountain View allow pets to stay for free?

Although they can't stay for free, pets are welcome at SureStay Plus Hotel by Best Western Mountain View for a fee of USD 30 per accommodation, per day.

Does SureStay Plus Hotel by Best Western Mountain View have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to SureStay Plus Hotel by Best Western Mountain View?

The closest major airport to SureStay Plus Hotel by Best Western Mountain View is Norman Y. Mineta San Jose Intl. Airport (SJC), which is 13.1 mi away (25 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 13.8 mi away (25-minute drive).

Are there rooms with balconies at SureStay Plus Hotel by Best Western Mountain View?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Mountain View.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 268 out of 1006 reviews
Rating 8 - Good. 327 out of 1006 reviews
Rating 6 - Okay. 215 out of 1006 reviews
Rating 4 - Poor. 117 out of 1006 reviews
Rating 2 - Terrible. 79 out of 1006 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful and sweet , the room was clean will definitely book with them again in the future
Stayed 1 night in May 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
standard property, free parking but limited, free breakfast, not the cleanest room ever but did the job.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the amenities on this property. Pretty convenient as it’s located by Trader Joe’s and Walmart. Will definitely come back here again if time and location permits. Staff was quite friendly and helpful as well.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vibe staying here. Will definitely book my next stay here
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult but room was nice. Staff was nice.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dhruv Tukaram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities
Could use a little work on the breakfast. Felt safe in the parking area.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable staff. They are wonderful with matching to accessible to need. Friendly and helpful staff. I have stay here multiple times. Ann Howland.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Will definitely be my place to book again
Stayed 15 nights in Feb 2026
Verified review

6/10 Okay

Juan

Liked: Cleanliness, staff & service
Clean Room. Average complimentary breakfast. Good location. Poor WiFi connectivity
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always accommodating. Friendly staff, Front Desk, Cleaners, Breakfast Room. This is a repeat stay because I was impressed previously. I’ll be back I am sure!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience staying here.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Mar 2026
Verified review

2/10 Terrible

Chinheung

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed cover and bath room are dirty.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Shanying

Liked: Cleanliness, staff & service
One of the staff, Asanti is great. She always carries a smiling face and was willing to help as soon as a problem came up. We were very disappointed when we were put in a room with heavy moldy smell and an unclean bathtub the first night. We were planning to move out the next day. Asanti helped us find another room. It was clean and no moldy smell. We ended up staying for another 4 nights.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Marco

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, good value, friendly staff
Stayed 1 night in Sep 2025
Verified review

4/10 Poor

suzi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Parking was great. Bed was comfortable. Breakfast was less than other Best Western hotels. Property had garbage and leaves blown against a few doorways at end. I was there 4 nights and garbage and dirt and leaves were never taken care of. Carpet was old and dirty. Tub had old dirty anti slip stickers. Walls were thin people talking and all water pipes were loud.
Dirty old carpet.
Dirty anti slip stick ons.
Fridge and microwave sitting on floor.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Gene

Disliked: Amenities, property conditions & facilities
The staff is friendly. The rooms are clean. The breakfast is mediocre. The hotel is not ideal for business travellers.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jaylynn

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The front desk staff were great and helpful. I would go back again.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Kelli

Not swim season
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Hye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and quiet..staff was friendly..no complaints at all from me
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024