Found a bug in the bed. That wasn’t the worst part…
I arrived mid-afternoon, checked in, left my bags in the room and left to do some sightseeing. When I came back that evening and turned down the bed, I found a small bug. I grabbed a tissue, picked up the bug and threw it away.
At that point I decided this place was not for me. There were other sketchy things about the place (dimly lit hallways, door didn’t close properly) but the bug in the bed was a dealbreaker. Not at all what I expected from the reviews or for the price they charged.
Then came what to me was the worst part. I go to the front desk to get this resolved, quietly. I let another guest go ahead of me, check in and leave the lobby first to avoid a scene. I then told the man about the bug and that I wouldn’t be staying there.
His response was essentially to accuse me of lying. Did I have a picture? Was the bug still there? Unless he could investigate and confirm for himself there was nothing he could do, he said. I’d had enough and wasn’t digging through trash for proof.
I’d love to know what scam he thought I was trying to pull. I had been in the room a grand total of 20 minutes between dropping off my bags and returning later. What exactly was I getting from this, besides the hassle of having to find another place to stay after a long day on the road?
What I expected was an apology and a refund, not whatever that was. I generally don’t leave reviews but this kind of anti-hospitality deserves one.