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TownePlace Suites Monroe

2.5 out of 5.0

Recent guest reviews

This was an overnight stay booked through a third party. We did not have a problem with check in and out. The hotel areas and room was clean. There is a restaurant and a small bar at this location. Beds were comfortable. WiFi worked well. This hotel is not far from restaurants and gas stations.

New hotel that has excellent rooms and superb service. Everyone here is polite, professional and accommodating. The rooms are nice and spacious and the hotel is located in an ideal location. Located on the outskirt of the PecanLnad shopping mall. Several popular restaurants, a large Target, nieghborhood Walmart, and so many more amenities within 1 mile of hotel.

We have stayed at other TownePlace Suites, but the staff here was very friendly/kind, was clean. My only complaint is the bed/pillows were not so comfy. Had a king size bed and when I turned it was like I was about to bounce my husband out the bed, we are thin people. Not enough pillows, they were thin. The bathroom was fine but just not Marriott quality that I was use too. Breakfast was good, thought they could make it a tad bit longer (Monday 6:30-9). People were still coming down at 8:45/8:50 to eat. Pool was nice from our room that we could see, well keep. Not bad, just not like others that I am comparing too.

I travel all the time, this is a very clean hotel with a terrific staff. Great attention to detail and affordable. Staff was friendly, and professional. Breakfast was good, and there are plenty of restaurants nearby. Highly recommended!

It's been a while since I traveled and almost forgot to write this review. My husband and I traveled to Monroe, LA exactly one week ago today for pleasure. I selected this property based solely on the TripAdvisor reviews and was glad that I did. This hotel is exceptionally clean. The staff is very friendly and went above and beyond to accommodate any need. Here's an example: On second morning there we went down for breakfast and I expected to see have sausage patties as I had had the previous day . There weren't any. I realized due to limited space there wasn't room on the counter due to the waffle maker that had not been there the day before. Yes, I was a little disappointed but figured it wasn't that serious. Well, my husband later told me that a lady sitting two tables over from us asked a staff member what happened to the sausage. The staffer went into the kitchen and prepared some for her. So.... the next day, our last day, I went directly to a staff person and asked if I could possibly have some sausage and she gladly prepared enough for me and my husband! Now that's what I call service. A few other comments: We didn't use the workout room or the pool as we had other things to do outside the hotel but both looked clean. Our room was spotless and the bed and sheets were so inviting. We slept like babies - that is until our 14-year-old Chihuahua woke us up each morning before sunrise to take her outside. LOL. I give this property my highest recommendation and if I'm ever in Monroe again I will definitely book a stay here. In fact, I will now look for TownePlace Suites for all of my future travels. Thank you so much hotel staff for a wonderful experience.

I really wanted to give this hotel a 5 except that the breakfast is only available until 9am, and the breakfast options are limited in comparison to other Marriott branded hotels where I've stayed. Here is the good: Upon arrival, I was greeted by a clerk named Andrea. She was so courteous, friendly, and helpful. I was a couple of hours earlier than I thought I would be, so I checked with her to see if it was possible to get checked in. Unfortunately for me, they had been fully booked the night before and had no room yet available. I was perfectly fine with it & left to go eat, and when I came back at the time I was scheduled to check in, my room was ready. Andrea had my key cards all ready to go when I walked back in. She told me she makes a point to strive to meet the requested check in time, and she made sure it was done. Besides Andrea, every employee we came into contact with was friendly. The only employee who never acknowledged us was the clerk today (our day of check out). Next, this hotel is amazingly clean and well kept. This has to be the cleanest of any of the Marriott hotels I've stayed in, and I would go as far to say perhaps the cleanest hotel I've stayed in. It was noticeable, and the effort put in to ensure how well kept this place is was visible. The ladies doing this work are doing a thorough job, and I can tell they take pride in what they're doing. The breakfast situation: If you want to eat, better be downstairs before 9:00am. I saw a couple come in maybe a couple of minutes before 9:00, and the wife went and asked for more eggs to be put out which did get done, and the lady running the breakfast setup began closing it down at 9:00. She did ask if anyone needed anything before she started her routine. She locked up and closed cabinetry on refrigerated items and was doing her job, but there were people just coming in to start eating and people who were not yet done. 9:00am is too early to close down breakfast. The other Marriotts I've stayed at keep breakfast going until 10:00 which is much more reasonable. The other thing about the breakfast at this one is there is a much lesser selection of breakfast items than any of the others where I've stayed. The best is the TownePlace in Covington, LA, and the mgmt of this location could take notes from that one. In fact, this one could take pointers from any of the others I've experienced as far as this goes. All in all I would definitely recommend this hotel to anyone needing to stay in the Monroe area and will choose it again when I'm there. Just be sure you're downstairs for breakfast by 8:30 at the latest if you're a grazer and don't expect much from it.

I think I got better sleep in this bed then my own bed. I got in late so I was upgraded to a bigger room but that didn't matter because it was only me. My bed was the most comfortable bed I have ever slept in. I felt like I was sleeping on clouds. The air conditioner worked perfect, kept the room cool like I like it. Short stay so I didn't use the kitchen but it was clean as was the entire room. Bathroom was big and clean. Breakfast was to be expected. I mean I didn't expect an omelette so it got the job done by putting something on my belly. Front desk staff was really sweet. Quiet and peaceful nights right next to Applebee's and the mall. And right off the highway so great for my travel. Five min from airport. I couldn't have asked for a better stay. Would definitely recommend this hotel!

This hotel was very clean, comfortable and the employees were friendly. When some of the hotel's inconsiderate guests ran their loud mouths outside my window until 2 am, the front desk employee was very helpful and did a great job asking them to quiet down. The clientele was not the best, but the hotel was certainly a good value and a really good introduction to the Towne Place Suites brand.

booking.com listed this as pet friendly. When I checked in, the front desk requested a $75.00 pet fee for my 25 pound house broken cocker spaniel - this is not pet friendly and shameful. I can under stand a pet deposit, if something happens - but a $75.00 non refundable pet fee is just shameful. If your traveling without a pet everything else was very good , but a bit overpriced.

Have stayed here during a buisness trip some nights. Friendly service, nice room, everything was very clean, bed was comfortable and allowed a deep sleep. Airport-Hotel works very well. Breakfast selection & quality was slight above avarage for this kind of hotels. Would select this hotel again, when in this area.

4919 Pecanland Mall Dr Monroe LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Pecanland Mall, TownePlace Suites Monroe is within a few miles (5 km) of University of Louisiana at Monroe. This 91-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Louisiana Purchase Gardens and Zoo is also close to this Monroe hotel.


Dining

Free continental breakfast is included with your stay.


Rooms

All 91 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Other standard amenities include sofa beds, phones, and ironing boards.


Property features

Guests staying at TownePlace Suites Monroe enjoy an outdoor pool, a health club, and free WiFi in public areas. There's free parking if you drive. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 3

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Suite, 2 Bedrooms

King 2 | Sleeps 5

Studio, 1 Queen Bed with Sofa bed

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 187 reviews