Holiday Inn Express & Suites W. Monroe2.5 out of 5.0
Recent guest reviews
Unfortunately, I wasn't able to attempt to make reservations at this location. I just called literally five minutes ago and the phone rang for ten minutes, no one answered nor has anyone attempted to return my call. This is a distasteful first appearance from a company of this magnitude. Maybe there needs to be some tweaking done to the daily operations and training of employees. Needless to say, this establishment will not receive my business.
Excellent location near restaurants. Clean rooms and friendly staff. I booked a standard King and upon my arrival was booked into a king suite with a couch and two televisions. Cofee pot n room. Excellent Breakfast.
I stayed here on a work visit. The staff at this Holiday Inn were extremely friendly! The room was clean and the bed was comfortable. I will definitely stay at this Holiday Inn again the next time I'm in town!
We stopped on a road trip to the beach . I thought I had booked a room with two beds and a couch, but when we arrived it just had two beds . The lady at the front desk was very helpful . She searched four different supply closets until she found a cot for us to use . Great customer service . The hotel is near several restaurants . We went five minutes down the road to eat at Cracker Barrel . The next morning we stopped at Duck Commander (also nearby) before leaving town . Breakfast at the hotel was decent.
awesome customer service ❤️❤️ love everything here ! bed and bathrooms are super clean pool is nice !! clean carpet and friendly people !! definitely a great place to come for a vacation or any reason to stay !!
Better than average Holiday Inn Express. Front desk clerk was very helpful in suggesting good place to enjoy local cuisine and provided a tourist booklet for area attractions. Room was clean & well supplied; comfortable bed. Handy parking in well lighted lot.
Left my aunt and uncle's late in the afternoon after packing the trailer and truck all day. Decided to stop and saw that Monroe, LA was about a hour away so called IHG rewards and used 20,000 points for a night's stay. Dallas was the manager on duty. He is a great host. Arranged a choice of rooms for us and while I parked helped my wife with her phone. He promised hot coffee all night ( which I took him up on) and a hot breakfast (which I plan to take him up on) I thought the picture in the room was most appropriate for the stay. "Stop here".
Stayed for one night and it was great! Beds were very comfortable. Employees were very friendly and accomodating! room was very clean and nice. Location was great! Breakfast was very good. Would definitely stay there again if I return to West Monroe.
We booked this room last minute while traveling through to Arkansas. Although overall our room was clean, I could tell the floors throughout the hotel and in our bathroom had not been mopped in a while. Little bits of grass and dirt.
So, how did this property get an excellent rating from me, well they earned it. From when I checked in, until I checked out, all of my interactions with the staff were excellent, great people are working at this property. Overall, the property is in really nice shape, especially for a hotel that is as busy as this is, and has gone through the challenges that all of the folks in West Monroe went through this past year. Sure there are a couple of issues they are still dealing with on the property, but remember, in March of this year there was historic storms and flooding here, and for the condition of not only the hotel, but West Monroe as a whole, they have done excellent work. With that in mind, there were still a couple of issues in my room, however nothing that I could complain about. I was greeted as an IHG rewards member on check in, and a warm welcome indeed. My room was really nice, if you get a chance to have 422, it is a great room, very spacious and well laid out. The property was in very nice shape, both inside and out. The room was comfortable and the ac worked very well. The business center is very user friendly. A well stocked pantry for purchasing items. The breakfast was great, hot and tasty. Good coffee and tea available, as well as in room Keurigs for guests. The wifi is strong and constant. The channel selection is pretty good also. I have no complaints and would stop here again if in the area.
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 132 reviews