Staff needs to be more attentive and human. Very cold very unhelpful needs to have staff that actually are people orientated instead of robots like. They should just have robots there instead honestly. If they worried about covid so much.
It was Fantastic, they gave us a room with easy access for my mother with bad knees. Convenient parking and wonderful atmosphere!
Fitted our needs. Second time here. Liked location, convenience.
The room smelled a little funky — kind of like a locker area. The breakfast hours were on the early side, and the restaurant in the next-door hotel closed early. The facilities were clean and conveniently located.
My family enjoyed our stay. It was nice and quiet. The kids enjoyed the pool.
The area is gorgeous with no traffic at all and the property is decent enough. Large rooms, breakfast is a bit of a let down but the room was clean, the property clean, very large room. Good impression overall.
The location was quiet and peaceful. I felt so relaxed and comforted throughout our stay.
Very clean hotel, breakfast was delicious and best of all the scenery reminds me of the shinning!!!! Love that old style
Great place to stay! Outstanding rooms, a friendly staff, and a very good breakfast.
Nice, clean, comfortable, and quiet room. Had a lot of space which included work desk/chair, sofa/coffee table, microwave, fridge, kitchenette with small sink, coffee maker and toiletries. Towels were clean. Air conditioner worked but was a little loud. Room smelled slightly musty when entering. For some reason, felt a little itchy with the sheets but they were otherwise clean. Great WiFi connection. Staff were friendly and pleasant. Stayed for a few days and found my card deactivated within a day. I had a lot of baggage when I returned to my room so it was hard to get back to the lobby to request a new card. Staff was able to meet me at the room with new cards that worked. Breakfast tasted great and dishes were clean. I had eggs, oatmeal, bacon, hash browns, juice and tea. Desk light was dim but used light from multiple lamps and it was fine. Didn’t use other amenities on grounds. Overall, I enjoyed my comfortable stay at Ayres.
Nice hotel. Very clean and confortable but the breakfast was limited. The employee said he would not make omelettes because the hotel was too full.
The room was clean and breakfast buffet was pretty good.
rooms are comfortable. breakfast is awesome. you can't go wrong with a Ayers Hotel
Large room, clean, very friendly reception staff. Wish we could have stayed longer!
We didn't check in until late 2am. it was quiet and clean. Room was nice but really cold. Breakfast was good with a lot of choices. Later that morning once we were awake getting ready for the day I noticed the sink was clogged. After 15mins we heard water dripping and the sink had overflowed and was pouring out...The water was dirty, like sewage water. I called the front office, someone came, he put a bucket under the sink...That was it. by the time we left there was water everywhere including in the closet. I informed the front desk, they said thank you. Never a sorry. Never how can we make your stay better. It was horrible.
The staff was great! There happy hour was very nice too. Let’s face it clean room, great staff and a good happy hour what more do you need!
Great stay very peaceful nice comfortable bed clean room . Staff was A1 . Can't go wrong with staying here
I absolutely loved my stay here. Everything was wonderful except my boyfriend had to kill a cockroach in the room one day and a cricket in the room another day. That was unsettling and very strange. Also, the guy that works in the kitchen could be a little nicer. We stayed for 5 days, so seeing him every morning wasn't that pleasant. Didn't seem like enjoyed being there or liked what he was doing. The front desk was really nice though.
Ayres Suites Mission Viejo is located within a few miles (5 km) of O'Neill Regional Park and Saddleback Valley Volleyball Club. This 115-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and free self parking.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 115 rooms feature iPod docks, microwaves, and refrigerators. Guests can expect free wired Internet and 32-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free weekday newspapers, and ceiling fans. Weekly housekeeping is available.
At Ayres Suites Mission Viejo, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Staff needs to be more attentive and human. Very cold very unhelpful needs to have staff that actually are people orientated instead of robots like. They should just have robots there instead honestly. If they worried about covid so much.
It was Fantastic, they gave us a room with easy access for my mother with bad knees. Convenient parking and wonderful atmosphere!
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
Fitted our needs. Second time here. Liked location, convenience.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
The room smelled a little funky — kind of like a locker area. The breakfast hours were on the early side, and the restaurant in the next-door hotel closed early. The facilities were clean and conveniently located.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hayley Burbank
My family enjoyed our stay. It was nice and quiet. The kids enjoyed the pool.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
The area is gorgeous with no traffic at all and the property is decent enough. Large rooms, breakfast is a bit of a let down but the room was clean, the property clean, very large room. Good impression overall.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
The location was quiet and peaceful. I felt so relaxed and comforted throughout our stay.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
Very clean hotel, breakfast was delicious and best of all the scenery reminds me of the shinning!!!! Love that old style
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hayley Burbank
Dear Ali, Thank you for taking the time to rate and review your recent stay. I would like to extend my sincere apology for any inconvenience you may have experienced in regards to the service you received from our team during your stay. Although it is a priority that we help to prevent the spread of COVID-19, our goal is to always ensure we provide exceptional experiences for our guests and we are disappointed to see we did not successfully do that for you this time around. If you are ever in the area again, we would love to have the opportunity to welcome you back for a 5-star experience! Sincerely, Steve Wheatley General Manager