The mirror in the bath super dirty and I only had one towel
It was horribly kept dirty towels in the room & beds in the hallway ppl loud very bad smell
The rooms are not clean the towels are really old they have a lot of traffic in & out the hotel all kinds of hours they have extra bed mattress laying around in the hallway
It’s going through a renovation. The other clientele were questionable. I was told I had to leave a $50 deposit in cash. And then when I asked for it back in the morning the guy looked confused for a second. And I had to tell him what he had me do the night before and then he gave it back to me. We had dirty towels in our room and there were things from the previous people that stayed in the room. Also was hair on the sheets from someone else. Will not be staying again.
The property is in serious disarray
I was not happy with this hotel this time around they did not have enough towels for the rooms i only got one towel for the weekend for me and my 2 kids to use we did not have any wash rags either and the sink in bathroom had hair and sand in it when we checked in which was gross the only thing nice was that my dogs were able to stay and it was very cheap for them to be there
The whole experience was awful. I reserved a kink sized handicapped room, got a double queen standard room. Changed my reservation to this hotel because they advertised a hot tub and pool. The hot tub was gone and po was closed with chemical issues with the water. There was no free breakfast, I could understand that with Covid but should have been told at checking. We never recieved any maid service once during our 3 night stay. I would love a refund for this stay, it ruined our whole trip.
Hotel was very gross, had bugs all over the bathroom. It was very run down and the air conditioning wasn’t even on in the building during 100 degree weather outside you had to turn in on yourself in the room so it was very hot for a while. No breakfast or pool or hot tub.
Quality Inn Northtown is the worst motel experience I've ever had. Everything was sub-standard. The smell in the hallways is only surpassed by the overwhelming stench in the room. The pool and jacuzzi were both closed. Management had 3 opportunities to inform me of this fact, but never told me. I had a two night stay that was interrupted by a 3:30 AM fire alarm triggered by a maintenance man. Everyone had to evacuate. The "breakfast" was poor. No variety and what was available was of poor quality. The front desk personnel was rude and unfriendly. I could go on and on but the bottom line is stay away from this property. Quality Inn needs to reevaluate the quality of their properties.
I got tripled charged and then told I couldn't get my money back for two weeks. They know that their system does that but haven't fixed it so they just continue to screw over guests
Easy check-in.... confortable stay in clean room.... good breakfast... rate competitive for location.
The staff was very friendly and efficient. The room smelled like old cigarettes. The bed was clean and comfortable. The whole place could use a little spiffing up. The breakfast was marginal. It was nice and quiet and I slept well.
old tv equipment. half of the channels did not work. But a very nice room, clean and very convenient to getting around the northern part of Minneapolis. Would definately stay again
Upon arrival the front desk gal was very personable and the room could have passed a white glove inspection. :) We were booked for 2 nights so instead of having the staff go through the whole room we just asked for the towels to be picked up and another set left along with shampoo/conditioner because we forgot ours at home. We did not get either so we took a stroll to the front desk to get them and the fella (not very outgoing) let us know he wrote them down like we were going to be charged like we had stolen them or something. Also, the heated pool... pretty chilly.
The staff was friendly, helpful, and went out of their way to accommodate us. Rooms were clean and quiet. Location was important to us and this worked out perfectly. Thanks
We needed a place to stay after a graduation party and it was very close, clean, and comfortable.
Free wireless, refrig, microwave, breakfast and pool. The rooms were small but everything was clean and service was great. Best of all was charged less then quoted on [...]. Great for a quick trip down for my Grandsons delivery. Left with a sore back though.
Very comfortable bed, nice & clean, shower is really nice, & breakfast was good.
The hotel was nice and pretty quiet. We used the pool and the hot tub while there. The breakfast area was not well stocked with things like plasticwear. The food was good though. There is always coffee and travel type cups are provided.
Quality Inn near Northtown Mall & National Sports Center is located 2.4 mi (3.9 km) from Mississippi River and within a 10-minute drive of National Sports Center. This 56-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay. Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and satellite TV. Coffee makers, free local calls, and hair dryers are also standard.
Quality Inn near Northtown Mall & National Sports Center features an indoor pool, free WiFi in public areas, and coffee in a common area. There's free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include express check-out, free newspapers, and laundry facilities.
The mirror in the bath super dirty and I only had one towel
It was horribly kept dirty towels in the room & beds in the hallway ppl loud very bad smell
The rooms are not clean the towels are really old they have a lot of traffic in & out the hotel all kinds of hours they have extra bed mattress laying around in the hallway
It’s going through a renovation. The other clientele were questionable. I was told I had to leave a $50 deposit in cash. And then when I asked for it back in the morning the guy looked confused for a second. And I had to tell him what he had me do the night before and then he gave it back to me. We had dirty towels in our room and there were things from the previous people that stayed in the room. Also was hair on the sheets from someone else. Will not be staying again.
The property is in serious disarray
I was not happy with this hotel this time around they did not have enough towels for the rooms i only got one towel for the weekend for me and my 2 kids to use we did not have any wash rags either and the sink in bathroom had hair and sand in it when we checked in which was gross the only thing nice was that my dogs were able to stay and it was very cheap for them to be there
The whole experience was awful. I reserved a kink sized handicapped room, got a double queen standard room. Changed my reservation to this hotel because they advertised a hot tub and pool. The hot tub was gone and po was closed with chemical issues with the water. There was no free breakfast, I could understand that with Covid but should have been told at checking. We never recieved any maid service once during our 3 night stay. I would love a refund for this stay, it ruined our whole trip.
Hotel was very gross, had bugs all over the bathroom. It was very run down and the air conditioning wasn’t even on in the building during 100 degree weather outside you had to turn in on yourself in the room so it was very hot for a while. No breakfast or pool or hot tub.
Quality Inn Northtown is the worst motel experience I've ever had. Everything was sub-standard. The smell in the hallways is only surpassed by the overwhelming stench in the room. The pool and jacuzzi were both closed. Management had 3 opportunities to inform me of this fact, but never told me. I had a two night stay that was interrupted by a 3:30 AM fire alarm triggered by a maintenance man. Everyone had to evacuate. The "breakfast" was poor. No variety and what was available was of poor quality. The front desk personnel was rude and unfriendly. I could go on and on but the bottom line is stay away from this property. Quality Inn needs to reevaluate the quality of their properties.
Sorry to hear about your experience. We just got under new ownership and are trying hard to turn the property around. We hope you give us another try after we remodel.
I got tripled charged and then told I couldn't get my money back for two weeks. They know that their system does that but haven't fixed it so they just continue to screw over guests
Hello, Sorry to hear about this issue. Its the processing by the merchant that takes time for the whole process to complete. Its usually between 3-10 business days. We are not keeping your money sir. I apologize for the inconvenience.
Thank you for your feedback and stay at our hotel. Please reach out to us and Let us know if there is anything we can do make your next stay as comfortable as possible. thanks again Roger K Assistant Manager Quality Inn Coon Rapids