Great staff. Good price. Will stay again in future.
Could use some updating. Shuttle driver in evening not very nice
It was nice. Only problem was the shower curtain had not been washed in a long time. It was smeared with pink in more than a few places! Also had some brown spots on it. Everything else was clean. The elevator is super slow. Almost thought we were going to get stuck on it.
There is an Applebee's that shares the parking lot with the hotel allowing for easy access to good food.
Its all about value, 3 star hotel with 3 star amenities, that meet our 3 star expectations.
The guy at front desk was overwhelmed by non stop calls when I checked in around 6pm. I waited in the line for more than 10 minutes to get checked in, and there were more people waiting in the line after I left. I have always seen people waiting in the line during the next hour or so while I was trying to ask a quick question. The easy solution could be staffing another person during "rush hours". Otherwise, it was a good stay. I picked this place mainly because their airport shuttle service. It worked well even though it departed about 10 minutes late. The driver was friendly. The breakfast is just ok, but we don't have high expectation anyway. The pool and hot tub is nice, but the sauna didn't work. There was no towel when we got to the pool and I had to ask twice before new towels were brought in.
Checked in, I had rented a room with a whirlpool in room, the control knob was broken on the tub. second room the whirlpool was dirty, goodness knows what would have come out of the jets! room wasn’t clean, both rooms were run down looking. We decided to not stay at this property but the hotel decided to charge my card anyway, and refused to refund my money. staff was very unhelpful. Will not be booking another room here
The room had a lot of damage to it. The walls the cabinets was disappointed.
Excellent breakfast. Great variety and plenty to eat. Very nice clean pool area, and nice hot hot tub! Beds very comfortable. Staff friendly and helpful.
The check-in was quick and painless, the clerk was polite and accommodating. The hotel was nice looking both inside and out. Unfortunately I ended up with a room with the elevator on the other side of the wall. I had to listen to it all night, didn't sleep well. The parking was terrible. The hotel shares a parking lot with a local chain restaurant that gets very busy; between the two the parking lot didn't have enough spots, I had to park across the street at a strip mall and walk to the hotel. The next day I counted only 22 parking spots available in the entire lot.
I'm not usually one to give negative reviews, but my experience here was less than positive. The one good thing was the staff. They were very friendly and helpful to the best of their ability. It's nice to deal with friendly people when you travel. I'll give them that. But the hotel itself, let's see: Wireless internet suddenly stopped working for me, and hotel couldn't do anything to help as they said it was working fine and it was issue with my computuer. Weird because my computer logged on just fine for the first 2 days I was there. The elevator is really slow. It's a ways away from anything in Saint Paul/Minneapolis and you have to go through a maze of freeways to get anywhere. 20 minutes from anything. I wouldn't stay here again.
We chose this hotel for its close proximity to a concert venue-that part was great. The hotel offers free breakfast which is great but the breakfast area set up is essentially in a hallway and eating area is small-it was chaos in the morning. Be careful when booking-we inadvertently ended up in a smoking room which stunk.
Got to the hotel at 4:10 p.m., and we were told our room was not ready. Came back about an hour later, and the attitude of the staff was less then friendly for check-in.
Staff was helpful and friendly. Great price for the quality.
There are only two issues, and nothing worth not going there, but you have to be an educated consumer when you shop, eat, or stay anywhere, these days. When my father and I checked in, we were assigned rooms (which is always my quandry, how any hotel does it, when there are so many OPEN ones available, why it seems they put you in the worst one, first, or split the party into two floors?), but after changing his room once, from smoking to non-smoking, and both being on the ground floor, I set up my computer, and before really settling in, starting hearing the annoying sounds of the elevator "going up"... Buzz/hummmmm... and then "down" whoooshhhhhhh! Anyway, why they even put rooms right next to an elevator shaft is beyond me. Turn it into an office, exercise room, or something else?? So, I was easily moved... and BTW none of this is the staff's fault, it is all they have to work with. Now, as to breakfast... that they tout as a fabulous "full" breakfast", it is "O.K." It is clean and kept stocked, but no meats or hot eggs just didn't do it. And, paper bowls are never appetizing, especially for cereal or oatmeal. Again, not worth NOT staying there, but if you are expecting a "hot meal" all there was were Waffles. We would go back.
I will definitely stay here again!! The free breakfast included waffles and biscuits and gravy. The staff is amazing. Room was clean and fresh couldn't tell they allowed smoking in the hotel, no odor of smoke at all.
Staff was good. Place was clean. Breakfast was good. One bad experience was that the room air conditioner was bad - so noisy you couldn't sleep. It was replaced with a new unit for the next night and then we slept comfortably. I was disappointed that the motel did not give us some type of credit for the first night. Other than that, the stay was comfortable and adequate
On business trip. Nothing special but clean, good people. Bar to have a beer in front
Located 2.2 mi (3.5 km) from Inver Wood Golf Course, AmericInn by Wyndham Inver Grove Heights Minneapolis is within a 10-minute drive of Minneapolis Museum of Art. This 80-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free continental breakfast is included with your stay.
AmericInn by Wyndham Inver Grove Heights Minneapolis's 80 rooms provide coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and TVs with cable channels. Hair dryers, ironing boards, and desks are also standard.
Guests of AmericInn by Wyndham Inver Grove Heights Minneapolis have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per room roundtrip. The 24-hour front desk has staff always at the ready. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.
Great staff. Good price. Will stay again in future.
Could use some updating. Shuttle driver in evening not very nice
Thank you for bringing to our attention your experience and comments regarding your stay. We regret to know that we were not able to exceed your expectations. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. Thank you for bringing this to our attention. We hope to see you again soon.
It was nice. Only problem was the shower curtain had not been washed in a long time. It was smeared with pink in more than a few places! Also had some brown spots on it. Everything else was clean. The elevator is super slow. Almost thought we were going to get stuck on it.
Thank you for your review and comments regarding our elevator and your insights regarding our shower. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
There is an Applebee's that shares the parking lot with the hotel allowing for easy access to good food.
Know that your voice is of tremendous importance to us and we value your comments about our parking and your comments about our access. We hope to someday have another opportunity to host your stay.
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Its all about value, 3 star hotel with 3 star amenities, that meet our 3 star expectations.
Thank you for taking the time to share. We appreciate your feedback regarding our value. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
The guy at front desk was overwhelmed by non stop calls when I checked in around 6pm. I waited in the line for more than 10 minutes to get checked in, and there were more people waiting in the line after I left. I have always seen people waiting in the line during the next hour or so while I was trying to ask a quick question. The easy solution could be staffing another person during "rush hours". Otherwise, it was a good stay. I picked this place mainly because their airport shuttle service. It worked well even though it departed about 10 minutes late. The driver was friendly. The breakfast is just ok, but we don't have high expectation anyway. The pool and hot tub is nice, but the sauna didn't work. There was no towel when we got to the pool and I had to ask twice before new towels were brought in.
Thank you for sharing your experience with us. We appreciate the input referring to our shuttle and towels. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
Checked in, I had rented a room with a whirlpool in room, the control knob was broken on the tub. second room the whirlpool was dirty, goodness knows what would have come out of the jets! room wasn’t clean, both rooms were run down looking. We decided to not stay at this property but the hotel decided to charge my card anyway, and refused to refund my money. staff was very unhelpful. Will not be booking another room here
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
The room had a lot of damage to it. The walls the cabinets was disappointed.
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!