The Westin Palace, Milan

5.0 star property
Luxury hotel with a restaurant connected to the convention center in Milan

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Photo gallery for The Westin Palace, Milan

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Terrace/patio
Creator video
Banquet hall
Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath) | 1 bedroom, premium bedding, down comforters, minibar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet friendly

Explore the area

Map
Piazza Della Repubblica 20, Porta Nuova, Milan, MI, 20124
  • Teatro alla Scala
    ‪19 min walk‬
  • Piazza del Duomo
    ‪4 min drive‬
  • Cathedral of Milan
    ‪4 min drive‬
  • Milan (LIN-Linate)
    ‪11 min drive‬

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Room options

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

Grand Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Grand Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Milan

Located in Central Station, The Westin Palace, Milan is a leisurely stroll from popular sights such as Corso Buenos Aires and Via Montenapoleone Fashion District. This 231-room, 5-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Milan and also close to Piazza del Duomo and Cathedral of Milan.

What's nearby

  • Piazza della Repubblica - 1 min walk - 0.0 miles
  • Teatro alla Scala - 19 min walk - 1.0 mile
  • Galleria Vittorio Emanuele II - 4 min drive - 1.4 miles
  • Piazza del Duomo - 4 min drive - 1.8 miles
  • Cathedral of Milan - 4 min drive - 1.8 miles

Getting around

  • Repubblica M3 Tram Stop - 2 min walk
  • Milan (XIK-Centrale Rail Station) - 11 min walk
  • Linate Airport (LIN) - 22 min drive

Restaurants

  • ‪Gelsomina - ‬4 min walk
  • ‪Acanto Restaurant - ‬3 min walk
  • ‪STK Milan - ‬3 min walk
  • ‪Principe Bar - ‬3 min walk
  • ‪Antica Pizzeria da Michele - ‬3 min walk

About this property

The Westin Palace, Milan

Luxury hotel with a restaurant connected to the convention center in Milan
The Westin Palace, Milan features a 24-hour gym, free WiFi in public areas, and conference space. Parking is available for EUR 40 per day (EUR 60 per day for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a business center, a computer station, and laundry facilities.
Guests can expect 30-inch TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, free newspapers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (EUR 40 per day)
  • Valet parking on site (EUR 60 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; EUR 38 for adults and EUR 38 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • PanEVO Restaurant
  • Terrazza PanEVO-Summer
  • The Lounge Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Computer station
  • Conference space

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels
  • Pay movies

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per night
  • 1 total (33 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 7 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 38 for adults and EUR 38 for children
  • Self parking fee: EUR 40 per day
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.
Property Registration Number IT015146A1TN5XKYZH

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Milan Westin
Milan Westin Palace
Palace Milan
Palace Westin
Westin Palace Milan Hotel
Westin Milan Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Milan
Westin Palace Milan
The Westin Palace, Milan Hotel Milan
Westin Milan
The Westin Palace, Milan Hotel
The Westin Palace, Milan Milan
The Westin Palace, Milan Hotel Milan

Frequently asked questions

Is a free cancellation option available at The Westin Palace, Milan?

The Westin Palace, Milan offers free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What is there to do close to The Westin Palace, Milan?

This hotel is situated in Central Station within a short 9-minute walk of Corso Buenos Aires and also 10 minutes on foot from Via Montenapoleone Fashion District. You'll also find Corso Como and Teatro alla Scala less than a mile away.

Will I be able to park at The Westin Palace, Milan?

Yes, valet parking is offered for EUR 60 per day. Electric car charging is also available for guests.

Does The Westin Palace, Milan feature a casino?

No, The Westin Palace, Milan doesn't have a casino.

Is there an indoor pool at The Westin Palace, Milan?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Westin Palace, Milan?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant with al fresco dining.

Are there hot tubs at The Westin Palace, Milan?

No, this hotel doesn't have a spa tub.

Does The Westin Palace, Milan have a restaurant with a breakfast menu?

Yes, The Westin Palace, Milan serves buffet breakfast for a surcharge each morning at PanEVO Restaurant.

Does The Westin Palace, Milan allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Westin Palace, Milan for a fee of EUR 20 per pet, per night.

Are there connecting rooms at The Westin Palace, Milan?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Westin Palace, Milan?

The closest major airport to The Westin Palace, Milan is Linate Airport (LIN), which is 4.6 mi away (22 minutes by car). Another top airport is Milan Malpensa Airport (MXP), which is around 25.7 mi away.

Are there rooms with balconies that I can book at The Westin Palace, Milan?

No, there aren't any guestrooms with balconies at The Westin Palace, Milan.

Does The Westin Palace, Milan offer wedding services?

There are wedding services available at The Westin Palace, Milan if that's in your vacation plans.

The Westin Palace, Milan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 971 reviews
Rating 8 - Good. 272 out of 971 reviews
Rating 6 - Okay. 85 out of 971 reviews
Rating 4 - Poor. 46 out of 971 reviews
Rating 2 - Terrible. 35 out of 971 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel might be nice but customer service is rubbis

Booked a room for a colleague using my card. I needed to make a change to the reservation but by the time I got through to Hotels.com customer services, I missed the deadline. First, they tried to charge me £££ to change a 2 night reservation into one. I had to speak to the hotel directly. Not only the hotel was not understanding, the lady hung up on me, then denied doing so. Even though I paid, due to gdpr they refused to make a note on the reservation, that the guest was arriving at 11pm, and refused to wait for my email confirmation and respond to that. Took 3 calls and 2 emails to make the change and the people I dealt with, provided substandard customer service. Definitely not what I experience with other 5* hotels in Milan and around the world. My colleague travels a lot to Milan, but I will never book into the Westin again.
Stayed 2 nights in Mar 2025

4/10 Poor

Garry

Traveled with family
Disliked: Cleanliness
Very unhappy with condition of the rooms we were given. Sink was leaking, carpet was stained. Bad smell in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows. Fantastic breakfast with lots of options to include honey on the comb! Would stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne

Stayed 1 night in Mar 2025

2/10 Terrible

Shin

Stayed 7 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonia at front desk was excellent, great service , well looked after
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Shocking sudden cancellation!

I booked 4 rooms for a a work trip With important clients and working crew. We only knew during check in time that one of the rooms was cancelled! I was shocked and embarrassed in front of this client… we waited for a long time at the front desk, finally the staff got my guest a room with a different rate. I asked for the reason of the sudden cancellation but she failed to tell me and asked me to check with your site, she didn’t even know it was booked via hotels.com, her record was Expedia!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and close to transit.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yuyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

nabil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Front desk was very helpful as I arrived very early (9am) many many hours before I would normally be allowed to check in. But they managed to find me a room and check in early. Many thanks
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Stayed 1 night in Feb 2025

2/10 Terrible

haim

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dirty and old and there is no justification for the price At all
Stayed 5 nights in Feb 2025

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well located, clean and beautiful hotel. I would have given five stars, but I have two complaints. They turn off the air conditioning seasonally, which means you can't really control the temperature in the rooms. I guess if your preference is to sleep in a sauna it's fine. And, not as quiet as you'd think. Some of the rooms are set-up away from the common area hallways. I was thrilled to find our room set-back from the hall and even with a second door closing off the sleeping area. But, our quiet retreat was disturbed every night when our upstairs neighbor came in. Definitely not soundproofed rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

sarah

Stayed 1 night in Jan 2025

6/10 Okay

Richard

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Disappointed

Hotel lobby looks nice but my room 722 was not in great condition, looked tried and need of refresh. Cabinet with mini bar was too close to bed so only opened partially and the door handle was broken and falling off. Bathroom was too small for the facilities in there. I am small but a larger person would not of fit in the shower cubicle, and water was all over the floor. Cost for this hotel was quite high so I would have expected better. Don’t mind paying but expect to receive higher quality.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro J, Whittier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff team couldn’t be more gracious and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ulrich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Constance Helen

Stayed 1 night in Jan 2025

6/10 Okay

Carlos, doral

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The shower was not working well! The property is nice and well located. The room was not ready after check in time.
Stayed 1 night in Jan 2025

8/10 Good

Ali

Traveled with partner
Liked: Staff & service, property conditions & facilities
The Westin Palace Milan offers an exquisite blend of timeless elegance and contemporary luxury, making it a standout choice for those seeking an upscale experience in Milan. Situated in the heart of the city's fashion district, it’s ideally placed for both business travelers and tourists who want to explore Milan’s rich history, art, and shopping.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and close

Really nice hotel and the staff was incredible. Walking to what you want to see and easy walk to Milan train station. Would stay here again!
Stayed 2 nights in Dec 2024

4/10 Poor

Rob

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Overall not great.

Room was very very small and next to the elevator. The bathroom was in terrible shapes the door frame was rotted and the door handle fell off twice. I had to complain to have it repaired. They didn’t clean the room unless I asked. The breakfast buffet was also very limited for 37 euro per person. I am a huge Westin fan, this properly was not up to their normal standard.
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful, quiet, clean. The staff was very friendly and very helpful. The hotel is elegant. I really enjoyed my stay.
Stayed 1 night in Oct 2024

8/10 Good

Satpal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Milan Centrale & duomo
Stayed 3 nights in Nov 2024

10/10 Excellent

Quang-Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024