2 STARS
The rental property is about a 5 min off the highway and is very nice, with high-end appliances and finishes. The bed is comfortable and is quiet as the house is off the main road.
Unfortunately this is where the good ends and our adventure begins. We checked in w/o incident, then left to go about our day. I will say in retrospect that when locking the door via keypad, it took a couple of tries for it to work. My wife and I returned about 11:30pm and low and behold, the entry keypad issues reared its head again, but this time to the point where we could not enter the property (we must’ve tried 15 times to key in the same code we’d used earlier in the day). I messaged (via Vrbo site) the owner who DID NOT respond. I then turned to VRBO customer support and was on/off the phone with them for almost 2 1/2 hrs trying to gain access to our personal items and the apartment…all of which failed as VRBO was also unable to get in contact with the owner. We had to stay at a hotel that night w/little to no help from VRBO, other than them telling me that it was going to be escalated to a group who specializes in resolving issues of this kind. We went back to the property in the morning and after 3 tries the keypad now worked…a MIRACLE and we got into the property. Shortly thereafter my wife saw another review discussing issues with the keypad and communication w/owner.
Still haven’t heard from owner and now waiting for VRBO to resolve the $$.