They gave me the wrong room and basically told me I just have to deal with it. I booked a room that sleeps 4 people. They gave me a room that only sleeps 2 people. When I made them aware of this they said there’s nothing they can do about it and I would have to wait until the next day to change rooms but they would make sure I can switch rooms as early as possible. When the next day came about an hr and a half after check out I went to the front desk to see if our correct room was ready and they told me I would have to wait until 3-5 pm to switch rooms!!! Completely outrageous. The front desk staff were not helpful and did not care. They got annoyed with me because I wanted the proper room that I paid for. I paid for a room that sleeps 4 people, that’s exactly what I should have gotten!!! They didn’t offer to give me a discount or anything either. Very poor service.
Dirty , human remains in the mattress. Floor was dirty too.
Stayed at the hotel for 11 days. Check in was easy. Check out was no issue. Staff at hotel was always friendly and helpful. Hotel was pretty clean. No issues with our room. My only personal issue with my room is I didn’t find the bed to be too comfortable. Bed was more firm then my personal liking, but again that’s a personal issue. If I’m ever staying in the doral area again I would consider staying at this hotel.
It was a beautiful hotel just hate that everything at the hotel was closed
This hotel is so central to family and shopping. The staff are very friendly and helpful. I have stayed at this hotels many times and will continue to do so.
Great place to stay! Clean hotel with a friendly staff.
Was very pleased with the kind staff! Room was nice and clean.
Very nice Hotel, excellent location near by my family !!
Great breakfast, great shower, filtered water in the rooms. Free shuttle to the mall and airport.
Hotel in on a perfect location to relax the mall is 5 min from there bars and restaurants also and the staff was wonderful I would never forget there names CARLOS & MARIA the reason why I would be back to element Doral 6 stars to them
Nice hotel, confortable, easy going, nice people... Wifi is not thebest but works!
The front desk staff was very accommodating and nice. The room was nice and clean. I would have rated it as excellent if it wasn't for the humidity stains on the wall and ceiling above the kitchen cabinets. Overall, it is a nice clean place to stay
The hotel was okay. Breakfast was really good!! Elevator didn't look that presentable. Internet connection went down for entire night when my boyfriend had to work. Overall I would give them a 3 out of 5.
Clean and modern, we like the location very close to the malls and airport
This was a great stay in a great room. The bed was comfy, the room is outfitted with mixing bowls & silverwear & dishsoap, the bathroom had plenty of counter space. The staff was fantastic. The towels could have been softer (but isn't that the case everywhere?).
Room was very clean, the shower is large with a rain head and it was awesome. We stay 3 days to celebrate our 55th wedding anniversary and I am very happy to pick this Hotel. Breakfast was also great! I am recommending this hotel to every body!
Good hotel!! Only complaint will be shower towels are horrible!!!
Sadly, this was only a one night stay. I had gotten a good rate on trip advisor and the hotel was convenient to the airport. The staff was great and the room blew my mind. Even though it was kind of small, the modern decor and comfortable beds made for a very enjoyable stay. No rugs - this is always big for me because of allergies. It was clean. There was plenty of entertainment with their sister hotel next door. Because I had to leave early in the morning, I can't comment on the breakfast. I was very satisfied with this place and would not hesitate to stay here again or recommend this hotel to anyone.
Element Miami Doral places you within 2 miles (3 km) of popular sights like Dolphin Mall and Miami International Mall. This 3-star hotel has 139 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
Element Miami Doral's 139 soundproofed rooms provide microwaves, coffee makers, and free newspapers. Guests can expect free WiFi and LCD TVs. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include free local calls, safes, and ironing boards.
At Element Miami Doral, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a computer station, a free grocery shopping service, and express check-out.
They gave me the wrong room and basically told me I just have to deal with it. I booked a room that sleeps 4 people. They gave me a room that only sleeps 2 people. When I made them aware of this they said there’s nothing they can do about it and I would have to wait until the next day to change rooms but they would make sure I can switch rooms as early as possible. When the next day came about an hr and a half after check out I went to the front desk to see if our correct room was ready and they told me I would have to wait until 3-5 pm to switch rooms!!! Completely outrageous. The front desk staff were not helpful and did not care. They got annoyed with me because I wanted the proper room that I paid for. I paid for a room that sleeps 4 people, that’s exactly what I should have gotten!!! They didn’t offer to give me a discount or anything either. Very poor service.
Dirty , human remains in the mattress. Floor was dirty too.
Thank you for your feedback. We apologize for the experience and will do better next time. If you have any questions or concerns, please contact the hotel to see what we can do to make it better.
Stayed at the hotel for 11 days. Check in was easy. Check out was no issue. Staff at hotel was always friendly and helpful. Hotel was pretty clean. No issues with our room. My only personal issue with my room is I didn’t find the bed to be too comfortable. Bed was more firm then my personal liking, but again that’s a personal issue. If I’m ever staying in the doral area again I would consider staying at this hotel.
It was a beautiful hotel just hate that everything at the hotel was closed
This hotel is so central to family and shopping. The staff are very friendly and helpful. I have stayed at this hotels many times and will continue to do so.
Great place to stay! Clean hotel with a friendly staff.
Was very pleased with the kind staff! Room was nice and clean.
Very nice Hotel, excellent location near by my family !!
Thank you for such a kind review! It was a pleasure having you
Thank you for leving your feedback!
Hello, we apologize for the experience and would like to make it better. If you have any concerns or questions, please contact us.