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Recent guest reviews

Convince.

I really enjoyed my stay, room was very comfortable.

Great Service from Claudia at front desk.

Nighttime desk Clerk Louis was a rude unprofessional individual who has no business attending customers..he has almost single handedly convinced me to never go to another Best Western again.. however the rest of the staff more than made up for his ignorance, so that will not be the case. Should that person be there on another stay, I will find another hotel instead.

Helpful staff, Cleanliness throughout the hotel I definitely recommend

Friendly people. Only issue was that side door lock would not always accept key.

The front desk staff was very welcoming and had a great sense if humor! They set the tone for the whole trip. Was very pleased.

Hotel was very clean. Staff was very nice.

For the location in Miami, the property was in a great location. Near restaurants, major highways, etc... The pool was decent, not great....could’ve used more sun bathing areas near/around pool.

Good for a nights stay would come back pizza at pappa Johns was great

Decent property, I checked in as it was the closest one to where I was that night after a long day traveling. It was a decent price but was not that much cheaper than a Hilton that was just a few extra miles away but I was too tired to go there. Still, decent price, though I was only checking in late at night. Very nice desk staff. Clean place. Free parking on site was a big bonus. I often miss Breakfast but it was included here. It was typical but still a cost saving benefit for those who eat breakfast regularly. Room was decent, bed mattress was a bit dippy on the sides. Irritating loud bell sound of elevator doors opening is loud enough to wake up people. I just also had horribly noisy people in the next room which is not the hotel's fault. They immediately sent someone to tell the people arguing in the corridor to go to their rooms. Plenty of USB and good lighting, fridge in the room. The hot water was disappointing, since a hot shower after a long day requires one to relax but this hotel's was barely warm. There were a couple of other elements to the hotel where you can see they are trying to save costs at the expense of quality, but no show stoppers. Hope this helps you stay here. But don't take all the rooms in case I need to be back. LOL. And, keep in mind, those room walls are too thin.

The shower never got hot, my room was by the elevator. Lame.

I didn’t like it. It needs to be remodeled. The bed is so uncomfortable

Everything was excellent! Staff was so nice and accommodating

Room options

Business Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Business Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Plus Kendall Hotel & Suites

Everyone (20) Couples (2) Family (15)
5
Family

Convince.

By on Mar 31, 2022

Review comment responded on Apr 1, 2022

Thank you for the amazing review. We hope to see you again soon!

5
Everyone

I really enjoyed my stay, room was very comfortable.

By on Mar 31, 2022

Review comment responded on Mar 31, 2022

Thank you for the great review. We hope to see you again soon.

4
Everyone

By on Dec 24, 2021

4
Partner Couples

Great Service from Claudia at front desk.

By , from Land O Lakes on Dec 17, 2021

Review comment responded on Dec 17, 2021

Thank you for the great review. We take great pride in our customer service. We hope to see you again soon!

5
Everyone

By on Aug 28, 2021

3
Everyone

Nighttime desk Clerk Louis was a rude unprofessional individual who has no business attending customers..he has almost single handedly convinced me to never go to another Best Western again.. however the rest of the staff more than made up for his ignorance, so that will not be the case. Should that person be there on another stay, I will find another hotel instead.

By on Aug 26, 2021

Review comment responded on Aug 27, 2021

Thank you for choosing to stay with us. I once again apologize for the situation and the agent was talked to. We hope you choose to stay with us again.

5
Family

Helpful staff, Cleanliness throughout the hotel I definitely recommend

By on Jun 6, 2021

Review comment responded on Jun 6, 2021

We are pleased to have met your expectations. Thank you for staying with us

4
Family

Friendly people. Only issue was that side door lock would not always accept key.

By on Jun 5, 2021

Review comment responded on Jun 6, 2021

We appreciate your feedback and will look into the lock issue. Thank you for staying with us

5
Friends

The front desk staff was very welcoming and had a great sense if humor! They set the tone for the whole trip. Was very pleased.

By on Apr 30, 2021

Review comment responded on May 2, 2021

We are pleased to know that our staff provided you with a pleasant experience. Thank you for staying with us

5
Everyone

By on Apr 26, 2021

Review comment responded on May 6, 2021

We appreciate the rating! Thank you for staying with us

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