Mexican Riviera Vacation Packages

We stayed at Hacienda Encantada on a last-minute reservation because our home nearby was being repaired. We live in Cabo and regularly spend weekends at local resorts, so we have many properties to compare it with. A hurricane was nearby but forecast to miss Cabo, and understandably the hotel was prepared. As Expedia VIP guests, we were offered a higher-floor room with a better view, but it had already been storm-prepped with fabric covering the windows and all patio furniture stacked inside. Since it was only one night, we simply went outside to enjoy the views. The resort has great views of the Cabo corridor, a large property to explore, and some nice areas for kids. Where it fell short was in the details. We were told locals receive a restaurant discount, but received three different answers during our meals, with only one restaurant honoring it. Food and drinks were average, and overall the resort felt more basic than refined. With so many excellent resort options in Cabo, this isn't one our family would choose to return to.

Everyone at the hotel was kind and helpful, but the listing is a bit misleading. We expected a refrigerator in the room and there wasn't one. There was no cold water in the room either, though there was water available in the corridors, and it was very warm. We asked about an ice machine or a cooler, but they didn't have either. The room was clean, though the curtain had some black spots on it. We also had some issues with the AC. My cousins and I are used to the desert heat, and the humidity was rough. Luckily, the staff fixed it, and we kept the AC on for our entire stay. Breakfast was great, and the staff went out of their way to accommodate us.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.