Novotel Metz Centre4.0 out of 5.0
Recent guest reviews
I am being generous with this 3 out of 5 rating as the hotel in fact deserves only 2.5. My wife and 3-year-old daughter stayed here for 3 nights. First, the positive aspects: 1) Convenient location: The "centre-ville" of Metz is quite small and this hotel is right smack in the centre. Once you've parked, you can walk to all areas of interest and the surprisingly good choice of restaurants for a second- or third-tier town such as Metz. The hotel is right next to a mall, le centre commercial Saint-Jacques. 2) Parking directly beneath the hotel: The hotel shares the underground parking garage of the mall, and the hotel is directly accessible by a small lift. The hotel offers a special rate of EUR 14 for 24 hours of parking, which is reasonable enough, at least by Dutch standards. It does add up, however - I paid EUR 42 for parking during my 3-night stay. 3) Comfortable room: We had a spacious room, with a queen-size bed and a sofa bed, along with a crib. Even with half the sofa converted into a single bed and the crib beside it, the room was still quite spacious. There was a writing desk and a small surface on which to place a small luggage or bag. The toilet is separate from the bathroom with a shower cubicle, but no bathtub. There is limited space to hang clothes. A small water kettle is provided in the room, along with some sachets of instant coffee and tea. A small minibar fridge is in the room, thankfully free of any items for sale which usually require hotels to block off a certain amount on your credit card upon checking in. At this hotel, they just get your credit card information as a guarantee, but without blocking any amount which usually takes some time to lift. The minibar also worked quite well, such that even large bottles of water became cold after a few hours. I've stayed in higher-category hotels such as NH Collection in Granada where the minibar was next to useless. Having a minibar and a water kettle is one of the main reasons why I've generally stopped frequenting ibis hotels, as the latter chain lacks these basic amenities. There was a small Bluetooth speaker in the room, which was a nice touch. 4) Tasty buffet breakfast. I was pleased with breakfast, where warm sausages and omelettes are served. Being an Accor silver member, I've stayed at numerous ibis, Novotel and Mercure hotels (with the occasion stay at Sofitel), but this is the first hotel where you could prepare your own sunny side up eggs. Miniature pans tailor-fit to create sunny side up eggs are placed beside a hot plate, and they create perfect sunny side-up eggs! Bacon is also provided but was always in limited supply, such that once the supply was depleted, they were usually no longer refilled during our stay. This was the case even though we were relatively early for breakfast, with a substantial portion of the breakfast period remaining. There is also a nifty pancake maker that produced tasty, fluffy pancakes. 5) This hotel has a heated pool, and this may in fact be the lone pool in Metz. There are also tables set around the pool, so guests can opt to dine outside. There is a Foosball table in an area close to the pool. 6) There is a small library of children's books and a play area for kids, including a Kinect for adults and teenagers alike. 7) I was given a welcome drink for all 3 of us. This is noteworthy as ibis hotels in France will often only give one welcome drink, and I often have to argue with the receptionist to provide at least 2 welcome drinks even when I checked in with my wife and daughter. 8) The air-conditioning was surprisingly cold and powerful. I often had to turn it off from time to time as it ended up becoming too cold, particularly as the vent was directed towards the bed. 9) A key card is not required for the air-conditioning and lights to function. Now for the negative aspects: 1) All the positive aspects described above are the reason why the hotel is classified as a 4-star hotel. The hotel, however, is very old, and is overdue for a renovation. The building and the Saint-Jacques mall are reminiscent of the 80s, and there doesn't seem to have been any major renovation since then, except for the flat-screen TVs and digital toys in the kids' area. 2) The hotel is poorly cleaned. It is apparent that the cleaning staff just do what they're told - to clean the rooms, change the sheets, etc. If the staff just looked up towards the ceiling in the corridor, or even by the door leading to the pool, they would have seen obvious cobwebs. I've attached photos of the cobwebs we saw in the 3rd floor corridor and by the door leading to the pool, which happens to be right next to the dining area. 3) There was an unpleasant smell of sewage wafting from the bathroom sink drain and even around the minibar/water kettle corner. I didn't want to bother requesting a room transfer as sewage issues are likely to affect most if not all rooms, with the same piping throughout the hotel. 4) The hotel is not responsive to emails. I sent three emails regarding my room preferences prior to my arrival, from as early as 3 days prior to the morning before my arrival, before I received an acknowledgement. I also pointed out in my booking and in my 3 emails that both my daughter and I would be celebrating our birthdays. I even mentioned my daughter's birthday upon check-in, but nothing was provided in the room, not even a card. This is poor attention to detail. I recall that the Novotel Suites in Malaga, Spain thoughtfully prepared a surprise for my wife's birthday, consisting of a small sweet treat and a foam Happy Birthday sign. I also noted that when I requested for coloring materials for my daughter, I was provided with a handy Novotel coloring kit. The hotel should provide this automatically upon check-in upon seeing that the guest has a child. This being said, however, the hotel did take my room preferences into account. 5) Despite being a 4-star hotel, Novotel insists on using the extremely cheap plastic glasses of its ibis sibling. These glasses are extremely brittle, such that the slightest pressure results in the glasses cracking. These are also dangerous to kids as the cups can crack and scratch their mouths and cheeks. Moreover, a water kettle is provided but no glass cups are provided for coffee or tea. I can't understand how guests are expected to drink hot drinks in these brittle plastic cups. I therefore always brought up cups and teaspoons to the room. Having seen these glass cups in the room, the cleaning staff should have at least replaced them with clean ones. Instead, I brought up glass cups to my room every day during our stay. The Novotel Suites in Malaga, Spain provided proper coffee/tea cups. 6) Access to hotel from parking garage. As noted above, there is a garage conveniently located directly beneath the hotel. Upon arriving, however, it is almost impossible to find the lift which goes directly to the hotel lobby. I sent numerous emails to ask about the lift, but was only told that any of the various lifts A, B, C and D can be taken to floor 0 which lead to a courtyard in front of the hotel. Inexplicably, however, there is no slope right in front of the hotel for luggage, so you will still have to navigate 2-3 steps, which is quite inconvenient when arriving with heavy luggage. After checking in, I then took the lift from the hotel lobby down to the parking, so I could then transfer my car to be as close as possible to the lift leading directly to the hotel lobby. This is the only way to avoid the steps in front of the hotel entrance. The hotel's lift is also very small and moves jarringly, such that you worry that you will get stuck at some point. Indeed, it was temporarily out of order in the evening of our first night, but fortunately it was running again the following morning. The other lifts are also quite small, and as these lifts service the mall, you will often have to wait for some time if you have a lot of luggage in order to get a vacant lift. As other reviewers have noted, you should go to "niveau jaune" (the yellow level) when you enter the parking. Even having known this, and having gotten as precise instructions as possible from the hotel before arriving, the layout of the parking is very confusing, as you're presented with multiple routes after going through the security barrier. 7) As noted by other reviews, the staff are not exactly friendly. They are at best perfunctory in their dealings with guests. Receptionists and cleaning staff do not routinely greet guests. 8) The quality of the hotel's WIFI was very poor. I could not surf on my iPad and ended up using my mobile internet in order to browse sites and watch streaming videos. 9) The inclusion of a pool in the hotel, while welcome, appears to have been forced. There are no changing rooms by the pool. Guests have to awkwardly trudge back to their rooms in trunks/bathing suits wrapped with a towel in order to change and bathe. All in all, I would not recommend this hotel if there were an alternative hotel with the same comfort level, location, parking availability and price range. I ended up giving this hotel 3 out of 5 as overall my family and I had a comfortable stay but the hotel really needs to undergo a renovation and improve its management.
Stopped off at this hotel on our way to Austria. No frills or trills. Room very basic, bathroom not so clean. Shower head had scale all over it. Booked for 2 adults and 2 kids and had to make up the bed for the kids ourselves. Had dinner in restaurant and was good. Kids enjoyed dip in pool after long drive. Good hotel for what we needed.
This Novotel occupies an 1980s? block above a scruffy shopping centre on the edges of the Old Town. Functional rather than comfortable, the hotel is clean and the reception staff efficient if not overly friendly. They did allow us to park our 2.15m vehicle out front. I did so but not without reservation given some of people who appeared to make the forecourt their home. The hotel does have a small outside pool which was a great relief in 30c+ and the bar staff served us with a smile.
Ok for a weekend trip, very friendly staff, room was ok, not too load. BUT And this is the reason because i can only say, "It's ok just for a weekend", I was thinking they were joking with me, as I saw the lavatory. I was searching for the adult one. The lavatory is for little children, so low that you have your head between your knees. A really small and low one. That's really a no go.
This was a very nice hotel. It is in a great location! We checked in rather late after moving from a similar hotel downtown. The staff was very helpful and spoke English well. Very fun experience in the hotel bar with the bartender and staff. Bar is open until midnight :) AC in the room was just ... ok.
Room booked for three people but: -1 bottle of still water -1 small shampoo -1 tiny soap bar -1 small shower gel -1 dirty chair Breakfast: - zero tomatoes - zero green salad - 1 bottle of Evian for 50 people Some staff were very friendly and helpful. Departing morning @ 9:25 power was shutdown from outside probably to determine us to leave?!
We had a nice 2 nights stay (8-10 June). Very good location, but it should be communicated on the hotel website that the parking is in the Yellow level of the Centre Commercial Saint Jacques, and you can find at the left side end of the parking the elevator directly to the Reception. Yes, it is an old building, and the passed time has some marks on the building and rooms, BUT it doesn't mean that it is dirty, etc. Actually the room maids made a good job. The receptionists, both the man and women were very kind and helpful. He helped us to change the room as we prefer the twin setting over the double. So, the room was rather large and the beds and beddings are just perfect. I had a temptation to bring them to home :) .... The heated swimming pool is just next to the restaurant/bar, but when you are there and see that nobody has problem with this, you can go through the tables and go out to the pool. The breakfast was OK, there are many stuff to try, even you can make your fried eggs. Even if there was a high traffic at Sunday morning there were due attention by the staff to ensure that everything is in order and you are not starving... Maybe, they should put some tomato and paprika, as well. But, we were satisfied and the breakfast was really good for starting a walking day in the town. We just checked the gym and it is also good for keeping you fit... In brief, we had much better experience than we would expect after reading some rather critical opinions. At first, I thought maybe we were in a different hotel, but not. So, we just can recommend this hotel, since we had a very good experience here. Basically what we need? If you are with car, you need a good parking place - yes, it is here, but it should be better communicated. (and if you are with a high car, take care with the hight restriction). It is close, but not too close to the center. You need a good breakfast, lunch, dinner or bar, yes you have. But also there are many possibilities in the vicinity. You want (probably) to sleep, Yes, we tried to figure out what kind of matelas are these because we are very sensitives to the sleeping quality and found these very good. And also the beddings are good and not just a blanket between two sheets which is a nightmare... Finally, even if we changed the original executive room to a "lower level" one, due to the need for twin beds, we were very satisfied and happy for this. We saw that the kids were also happy with the "table-football" :)
Room was dirty(even hairs in the shower), carpet seems to have 100 years with a lot of holes, Will not stay here ever again. Location was OK(around 500mts from the cathedral). Reception is on the 2nd floor and parking was ground level
I stayed here for a week with a group and we were pleased with the hotel. It's in a great location near the Cathedral, river, pedestrian zone and many shops, bars, and restaurants. 10 minute walk from the train station, so a super-short taxi ride. There is a pool on site and a small exercise room. WiFi was good. Rooms are clean and comfortable, but not a lot of personality. The lobby has interesting furnishings. There is a kids' corner and lots of graphic books (not exactly comics but not full on novels) but all are in French. Breakfast is very good - the same every day but lots to choose from, hot & cold. Ate dinner at the hotel several times and they have a nice menu. The food was tasty and well-presented. Metz is a lovely town for a short visit if you are driving through the area or taking a weekend break, though lots of shops and restaurants are closed on Sunday. Front desk staff were very pleasant and helpful. All in all a memorable stay.
Great central location, very close to lots of bars and restaurants, very clean and quiet hotel with good selection at breakfast - underground parking was a bonus as we travelled on a large motorbike so liked the security
- Walking distance to Metz Cathedral and Centre Pompidou-Metz
- Free in-room wired Internet
- Onsite dining
- Outdoor pool
Located in Metz-Centre – Ancienne Ville, Novotel Metz Centre is within a 5-minute walk of popular attractions such as Place d'Armes and Metz Cathedral. This 4-star hotel has 120 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a fitness center. Centrally located in Metz, the hotel is connected to a shopping center and also a short walk from Musee de la Cour d'Or and Porte des Allemands.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
A 23-inch flat-screen TV comes with satellite channels, and guests can stay connected with WiFi and free wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a coffee maker, and free bottled water.
Guests staying at Novotel Metz Centre enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for EUR 14 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a seasonal outdoor pool, and express check-out.
Reviews from Trip Advisor
71.0% of guests recommend this hotelTotal of 1133 reviews