Historical Hotels in Merle Hay, Des Moines

"This hotel was not cleaned and falling apart. Our room was disgusting and the hotel was not safe. There were homeless people in the lobby and using the bathrooms inside the hotel. We ended up getting a refund and going to a different hotel."

"Who rated this hotel 9.8? No bellman all during stay. Room had no radio/clock, no pen or notepad, no room service menu or breakfast door hanger. It did have toilet tissue equal to a good Motel 6 and nicely black colored grout in shower. Free Wi-Fi only if you signed up for Hilton app. Breakfast not included, told "not at that price" by front desk supervisor. Asked valet how much parking was and was told "it depends on how busy hotel is", then pointed to sign $48. next day it was $42. I parked in garage around the corner and was told there was an elevator connecting it to hotel. Elevator was "out of order" during entire stay. But the worst was the three trains that went through downtown blowing their whistles. That did not lead to a pleasant night's sleep. When I worked for Hilton, they had regional managers that inspected their hotels on a regular basis. No one should rate this hotel highly!"

"Location is close to the mall & the interstate."