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Recent guest reviews

Breakfast wasn't what I expected or have experienced from Best Western. No hot food, no bread to toast, no juice machine. For the benefit of the doubt, maybe this was Covid related.

We can smell the smokers next door. Hotel's fault since it means the rooms are not properly sealed.

Close to Stanford U and shopping/restaurants. Otherwise it was kind of meh. And on a major thoroughfare, so noisy.

Great location, within easy walking distance of the Stanford Shopping Center and a longer walk to the Stanford Campus. A little noisy, being next to El Camino Real and Caltrain, but not too bad. The rooms are not huge, but they were very clean, and the staff was very friendly and accommodating.

Property was nice and clean and rooms were pretty nice.The mattress need to be replaced.

great location to Stanford university - rooms were spacious and comfortable. I particularly like that they provide make-up removal towelettes! Staff was amazing

The location is quite some distance from the freeway, relatively close to campus. Keep your eyes open for the driveway, it's tucked way and comes up quick on you. The street is pretty busy, so slow down when you get close. The hotel itself seems to be a conversion, parking spaces are tight and the elevator is OLD. The staff is nice, the rooms are definitely on the tight side. They get around this by placing your normal table seating area by the window outside on the balcony. The rooms surround the pool and it gets a bit echoy in there. All in all, not the best hotel, but certainly not the worst. Breakfast was quite spare. We wouldn't hesitate to stay there again...but I would probably look for another hotel first

Close to where we needed to be worked out great for us.

Very nicely located will cover your expectations. Good price for palo alto

This is a Stay Away motel! My spouse and I stayed at the Best Western "Rivera" (a joke) while he was to visit the Stanford med Center. This "hotel" is hardly that! It is located on El Camino Real highway - the noise day and especially at night is deafening. when asked to be moved to a quieter room, we were moved merely up a level to the 3rd floor to a smaller room with a double bed (they said Queen size - a lie)! and just as noisy. The so-called breakfast (included) was the hardboiled egg type with weak coffee, and cereal and make your own waffles, in the tiny entrance lobby with only room for one family. We had to go outside to eat. The rug in the tiny elevator was filthy. When asked for a discount in the smaller room with one small bed, we were told all rates were the same except for two-bed rooms which were $10 higher. And this was expensive! We would NEVER STAY THERE AGAIN!

The staff was overly qualified and friendly. They were able to fill all my needs and actually moved my luggage from one room to another when I changed from a single to a double bed.Going out of their way endeared me to this hotel and I shall stay there on my next visit to California.

Convenient location for the event I attended. Had trouble with TV reception.

Was attending a conference in Sand Hill Road. Stayed here because it was much cheaper than the fancy hotel hosting the conference. I had a great stay. The room has everything I needed and the people at the front desk were extremely nice and got me the things I requested (shaving cream etc.) She even called a cab for me at 5 am. I also walked to Stanford to take a little tour and walked into the strip in Palo Alto from the hotel. Would definitely stay again.

Old hotel. Maintained OK, not great. Clean and simple room at a fair price. Very close to Stanford Medical Center - my destination.

I've stayed here twice now to attend appointments at Stanford Medical Center. This hotel is conveniently located, clean, the staff polite and the spa & pool are tidy & enjoyable. Although on a main road, it was very quiet and everything in the room worked.

El Camino Real Menlo Park CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Riviera places you within 2 miles (3 km) of popular sights like Stanford University Medical Center and Stanford University. This 37-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 37 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and wired Internet, along with TVs. Bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests of Best Western Plus Riviera have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Guest reviews for Best Western Plus Riviera

Everyone (1) Business (3) Couples (1) Family (9) Other (1)
4
Family

Breakfast wasn't what I expected or have experienced from Best Western. No hot food, no bread to toast, no juice machine. For the benefit of the doubt, maybe this was Covid related.

By on Jul 27, 2021

Review comment responded on Jul 27, 2021

Thank you for taking your valuable time to give us a feedback of your stay with us .We are sorry that our breakfast did not meet up to your expectations unfortunately due to covid we still have certain restrictions however please be assured that we are working towards bringing back the hot breakfast soon. We hope that this did not affect your choice for reservations needs and we hope to host you again .

1
Family Business Business

We can smell the smokers next door. Hotel's fault since it means the rooms are not properly sealed.

By on Jun 21, 2021

Review comment responded on Jun 23, 2021

Thank you for taking your valuable time to give us a feedback of your stay. We value your comments and use feedback such as yours to improve our brand .We apologize for the inconvenience that was caused to you during your stay .We have taken preventative measures to ensure that this experience is not repeated .We hope you will give our hotel a second chance and you will chose to stay with us if you are travelling in the area .

3
Family Business Business

Close to Stanford U and shopping/restaurants. Otherwise it was kind of meh. And on a major thoroughfare, so noisy.

By on Sep 2, 2019

5
Family

By on Sep 1, 2019

5
Business Business

Great location, within easy walking distance of the Stanford Shopping Center and a longer walk to the Stanford Campus. A little noisy, being next to El Camino Real and Caltrain, but not too bad. The rooms are not huge, but they were very clean, and the staff was very friendly and accommodating.

By on Mar 5, 2019

4
Family

Property was nice and clean and rooms were pretty nice.The mattress need to be replaced.

By on Feb 20, 2019

5
Everyone

great location to Stanford university - rooms were spacious and comfortable. I particularly like that they provide make-up removal towelettes! Staff was amazing

By on Oct 2, 2018

3

stop over for the night

Family

The location is quite some distance from the freeway, relatively close to campus. Keep your eyes open for the driveway, it's tucked way and comes up quick on you. The street is pretty busy, so slow down when you get close. The hotel itself seems to be a conversion, parking spaces are tight and the elevator is OLD. The staff is nice, the rooms are definitely on the tight side. They get around this by placing your normal table seating area by the window outside on the balcony. The rooms surround the pool and it gets a bit echoy in there. All in all, not the best hotel, but certainly not the worst. Breakfast was quite spare. We wouldn't hesitate to stay there again...but I would probably look for another hotel first

By on Sep 7, 2015

3

good for stanford visit

Family

Close to where we needed to be worked out great for us.

By on Jun 10, 2014

4

good place

Family

Very nicely located will cover your expectations. Good price for palo alto

By on Jan 24, 2014

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