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Recent guest reviews

The Hampton Inn & Suites in Memphis (on Shady Grove) was a fine hotel with a few minuses. Here's the pros and cons: Pros: Nicely kept facility overall; very clean with no smells. A moderate snack bar/drinks were placed by the front desk for purchase. Good HDTV set with Direct TV and about 200 channels. Small fridge--that actually kept things cool! Free internet and breakfast included. Lots of nice restaurants nearby. Parking was always available. A laundry room was available in the first floor. The area was nice and safe and room rates were some of the most reasonable in Memphis. The staff was nice. - Cons: The hotel itself is very far from downtown Memphis and Graceland. However, if you take the expressways, downtown is only about 25 minutes away; Graceland is about 20 min. The beds are HARD as rocks! To me that was the worst point overall. The toilet was old, slow, and noisy. The breakfast (due to Covid restrictions) left a lot to be desire. We ended up going out to Panera or Mick Dees every day. All in all, I'd recommend this hotel if you're not really interested in visiting the downtown area every day. However, given the low rates and the safe location, it ended up being the most convenient way to get to know Memphis (including Graceland).

Very clean. Friendly staff and easy and quick check in

it needs a serious scrubbing. It is surface cleaned only. Comforter was dirty, hairs in the shower, mold in shower. Front desk girl was friendly and changed us to another room. It was better but tub needed a good cleaning.

Roomy clean room with plenty of hot water for showers.

The bed was pretty uncomfortable. The AC was on its last leg. Everything else was fine.

Super courteous, helpful staff, good wireless, the women who worked the breakfast buffet were amazing. Only complaint was on Sunday, the day before we left nobody came to clean the room.

Great stay. 5/5 for sure. Friendly staff, huge breakfast varieties, on-point housekeeping, just an amazing experience all around.

I don't think it could have got any better. The front desk clerk who checked us in was so amazing, she could not have been more helpful. She even called us after we got in our room to make sure everything was up to our standard. And the breakfast, let me tell you. Perfect! So glad we decided to stay here. Good location, only a short drive to do the tourist things. Neighborhood was quiet.

We were at this hotel for a cross country meet in the area. It was very convenient to the area and there were many good food options in the shopping area nearby. Everything was very clean and the staff was very courteous. Wonderful breakfast with a large eating area. I would stay there again.

Good location and a variety of restaurants nearby. It has a nice breakfast selection.

Stayed five nights over Labor Day weekend. Payed something just under $80/night. Great value at that price. The included breakfast was good, plenty to choose from. Room was clean, airconditioner worked overtime, almost froze us a couple times. The exercise room was well-equipped for a smallish hotel; a couple treadmills, freeweights, a bench, and some other contraption only women use. Our single King bed room had a fridge and an extra sink outside of the bathroom. Bonus! We got a voucher for a free movie since we stayed 5 nights. Room for improvement: The room didn't have a microwave. The airconditioner was old, no digital thermostat, controlled by a colder/hotter knob on the machine itself. No safe in the room. The pool is outdoors and very small. Biggest complaint: The TV was awful. A flatscreen, yes, but small for the size of the room, slooooow as molasses when changing channels, volume, etc, and horrible picture quality. It was like trying to watch a broadcast from Mars or something. The picutre was old standard square format, stretched out to fill the widescreen and very, very low resolution so everything was grainy and blurred. The picture was bad like this on all channels and the movie we ordered with our bonus voucher. Bummer.

The gentleman (Kevin) at the front desk was so cordial and helpful. He made us feel very welcome even though it was a busy holiday weekend. We went out for a little while and when we got back to our room, there was a message from the front desk checking to make sure everything was to our satisfaction. How nice is that? No complaints from me! The hotel was in a safe and nice area in Memphis and only minutes away from everything we wanted to do. The breakfast was very good with hot food both mornings!

Great staff, very very clean and quiet. I will be back in Memphis next month and will stay there again!

I enjoyed my stay at the hotel. There were 3 of us in a 2 double room. it worked fine for us. We were mostly out & about, but did feel comfortable while at the hotel. Breakfast was great & it was quite the convenience. We had a fridge in our room, but no microwave. Overall had a great experience &wld stay there again. Location was great as well. 15 min from downtown area, closer to plenty of food & places 2 shop.

We came to town for a family reunion. The hotel was super nice. Great staff. Clean room. A bottle of water and a sack were in the room. Other hotels I've been to will have bottled water in the room but charge you if you drink it. Little things like the free bottle of water and cheese nips make a difference. Comfy bed. No complaints. A good breakfast also

S Shady Grove Rd Memphis TN

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in White Station within 2 miles (3 km) of Lichterman Nature Center, Hampton Inn & Suites Memphis-Shady Grove is within a few miles (5 km) of Baptist Memorial Medical Grp Hsptlsts. This 130-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is offered each morning. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Hampton Inn & Suites Memphis-Shady Grove's 130 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus LCD TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Guests staying at Hampton Inn & Suites Memphis-Shady Grove enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Standard Room, 1 King Bed, Non-Smoking

1 King Bed | Sleeps 3

Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Hampton Inn & Suites Memphis-Shady Grove

Everyone (6) Business (3) Couples (10) Family (10) Other (4) Friends (1)
3
Family

The Hampton Inn & Suites in Memphis (on Shady Grove) was a fine hotel with a few minuses. Here's the pros and cons: Pros: Nicely kept facility overall; very clean with no smells. A moderate snack bar/drinks were placed by the front desk for purchase. Good HDTV set with Direct TV and about 200 channels. Small fridge--that actually kept things cool! Free internet and breakfast included. Lots of nice restaurants nearby. Parking was always available. A laundry room was available in the first floor. The area was nice and safe and room rates were some of the most reasonable in Memphis. The staff was nice. - Cons: The hotel itself is very far from downtown Memphis and Graceland. However, if you take the expressways, downtown is only about 25 minutes away; Graceland is about 20 min. The beds are HARD as rocks! To me that was the worst point overall. The toilet was old, slow, and noisy. The breakfast (due to Covid restrictions) left a lot to be desire. We ended up going out to Panera or Mick Dees every day. All in all, I'd recommend this hotel if you're not really interested in visiting the downtown area every day. However, given the low rates and the safe location, it ended up being the most convenient way to get to know Memphis (including Graceland).

By on Apr 2, 2021

Review comment responded on Apr 19, 2021

Thank you for staying with us! We apologize for your experience. Your comments will be shared with management and staff. We appreciate your feedback.

5
Business Business

Very clean. Friendly staff and easy and quick check in

By on Feb 9, 2021

Review comment responded on Feb 13, 2021

Thank you for staying with us! We appreciate your feedback.

5
Everyone

By on Dec 24, 2020

Review comment responded on Jan 11, 2021

Thank you for staying with us.

3
Family Business Business

it needs a serious scrubbing. It is surface cleaned only. Comforter was dirty, hairs in the shower, mold in shower. Front desk girl was friendly and changed us to another room. It was better but tub needed a good cleaning.

By on Dec 14, 2020

Review comment responded on Dec 18, 2020

Thank you for your stay and review. We will be addressing your feedback.

5
Family Family

Roomy clean room with plenty of hot water for showers.

By on Dec 9, 2020

Review comment responded on Dec 9, 2020

Thank you for staying with us.

4
Everyone

By on Sep 14, 2020

Review comment responded on Sep 18, 2020

Thank you for your response.

4
Everyone

By on Jan 10, 2020

Review comment responded on Jan 16, 2020

Thank you for your business

5
Everyone

By on Oct 30, 2019

Review comment responded on Nov 5, 2019

Thank you for your business!

5
Everyone

By on Oct 19, 2019

Review comment responded on Nov 5, 2019

Thank you for your business!

4
Family with small children Family

The bed was pretty uncomfortable. The AC was on its last leg. Everything else was fine.

By on Apr 30, 2019

Review comment responded on Jun 26, 2019

Thank you for taking the time out to rate our property. We appreciate you staying with us and we will be addressing your concerns.

Hampton Inn & Suites Memphis-Shady Grove

962 S Shady Grove Rd, Memphis, TN 38120
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