Convenient, Courteous, Clean and Comfortable. Plus the prices are always reasonable. Definitely coming back.
It was very dirty and staff were not very helpful. There wasn’t a breakfast at all but they advertise one. I will never go back to this property, they need a lot of improvements.
Noisy. I could hear the people walking and talking upstairs and the people next to me. I could hear the elevator which got used all night. The room was comfortable otherwise but I couldn't sleep because of the noise.
The staff was helpful, courteous and very up-beat.
We got there late and hallways were littered with trash and our room wasnt clean, no blankets. We called for blankets and they did bring them right away. We moved to 2nd room no better. We had already paid and wouldn't get money back pluse we had driven 13 hours so too tired to leave.
Friendly staff at check in. I like the no-smoking policy, helps the room to smell clean. However, some parts of the bathroom door frame were not cleaned. Was a bit disgusting.
Awful awful never again never never never no way ever again no no no no no no
The room, bathroom, refrigerator etc are dirty. No safe hotel, dont bring your family, especially kids to stay there
This my first time go to hotel not feeling safe...First i came they give the room with very strong smell of smoking but I ordered not smoking room and they give me a new room with dirty microwave, so dirty carpet, bad shape of refrigerator even the phone have a lot missing button and bad cabinet in the room...if you have family this hotel not recommended
Nice place to stay for a quick, cheap stay. The front desk was very helpful and sent an extra pillow and blanket for our baby.
Hotel exterior is nice but the room was not pleasing: carpet torn, chairs stained and bathroom smelled bad. For breakfast, coffee urn was empty!
Located within a leisurely stroll of Regional One Health East Campus, Extended Stay America Memphis - Mt Moriah is within a few miles (5 km) of Lichterman Nature Center. This 104-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Renovated in 2017, Extended Stay America Memphis - Mt Moriah offers free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free hotel also has a vending machine.
Convenient, Courteous, Clean and Comfortable. Plus the prices are always reasonable. Definitely coming back.
It was very dirty and staff were not very helpful. There wasn’t a breakfast at all but they advertise one. I will never go back to this property, they need a lot of improvements.
Matt, we are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Noisy. I could hear the people walking and talking upstairs and the people next to me. I could hear the elevator which got used all night. The room was comfortable otherwise but I couldn't sleep because of the noise.
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The staff was helpful, courteous and very up-beat.
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We will share your praises with the team especially Uttam. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
We got there late and hallways were littered with trash and our room wasnt clean, no blankets. We called for blankets and they did bring them right away. We moved to 2nd room no better. We had already paid and wouldn't get money back pluse we had driven 13 hours so too tired to leave.
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Friendly staff at check in. I like the no-smoking policy, helps the room to smell clean. However, some parts of the bathroom door frame were not cleaned. Was a bit disgusting.
Thank you for posting a review of your stay. We're glad to know you were pleased with the service provided by our staff and that overall you had a pleasant time with us. However, we're sorry for not meeting your expectation with the cleanliness of your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Awful awful never again never never never no way ever again no no no no no no
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Thank you for the fantastic review of Extended Stay America. We are glad you appreciated our reasonable prices and that you had an excellent stay. It was a pleasure to host you, and we look forward to seeing you again soon. Sincerely, Hotel Management