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 Memphis • 1 Room
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Comfort Inn & Suites Airport-American Way

2.5 out of 5.0
Overview Reviews Amenities & Policies
4225 American Way, Memphis, TN
1-844-663-2269
3.4
out of 5
Average Guest Review
See all 25 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Business
  • Couples

Recent guest reviews

The staff was excellent, the room was very clean comfort

Property was not to standards I was use to from other Comfort Suites locations that I have visited. POOR maintenance Very BAD Roof leak rooms needed painting indentions in walls TV didn't work phone line had static.Worst horel stay I have ever had!!!

Not much. Help at front desk were not very welcoming.

Nasty room , I did not get my full refund. I got a partial one

Had a great experience and the staff was attentive and friendly.

Slightly rundown hotel. Broken bathrooms in the pool area and the pool itself could use an update as the bottom was flaking off. Our room was decent sized and beds were comfortable - pillows not so much. Our room had a huge chunk of hair inbetween the bed and the nightstand that should have been found before us. Bathroom sink was large and had plenty of room. Breakfast was average. I would not stay again but for the price I didn’t expect much.

Room was very clean and modern, bathroom very spacious. Staff was friendly and quick to help

Great place to stay for the money....VERY NICE PEOPLE :)

Bad smell in room. Dirty stairways. Broken elevator. Painting needed. Don't recommend this hotel.

Very clean bathrooms. Comfortable bed. Decent breakfast

Double charged for the room without being told of an authorization prosess. When i brought it to the guest service rep she did not seem to care.

Recently renovated. New tub still had sticker. Phone did not work so called front desk w cell phone. Tv had many channels but analog so picture not as sharp. Good breakfast. Did not use the shuttle

No complaints, excellent support from hotel staff, and reasonable price, prompt and courteous

Excellent customer experience, front desk staff very helpful in any isssues. Thanks again.

We spent 2 nights here and it was very enjoyable and comfortable. Please note the beds are a little on the firm side.

The staff is fantastic. They are extremely hospitable. The room was spacious. All of the amenities- iron, refrigerator- worked well. You don't always get that at hotels.

The room accommodations is assessed as an A-. The one snag was the inoperative electrical receptacle or plug-in located inside the bathroom. I could not use my electrical shaver. And, I had to relocate the Coffee Maker to a different in-house location. Everything else were excellent.

Our stay started off a bit rocky. Got into Memphis about midnight. Had to call the hotel twice before the shuttle finally arrived. Driver never spoke to us. Night clerk was less than friendly. Wanted to pay cash, but was told we couldn't. Had to leave on CC. Room was nice and comfortable. Morning breakfast was good and TC who runs the breakfast room was exceptional. Very friendly and helpful!

American Way Memphis TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Inn & Suites Airport-American Way places you within a 10-minute drive of popular sights such as University of Memphis and Liberty Bowl Memorial Stadium. This 109-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All 109 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and ironing boards.


Property features

Comfort Inn & Suites Airport-American Way features free WiFi in public areas, a conference center, and a 24-hour business center. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2
$73* Per night/room Nov 5 - Nov 6

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub

King 1 | Full 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Full 1 | Sleeps 3

Room, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Comfort Inn & Suites Airport-American Way

Everyone (18) Business (2) Couples (2) Friends (1)
1
Everyone

By on Sep 13, 2019

4
Everyone

The staff was excellent, the room was very clean comfort

By on Aug 19, 2019

4
Everyone

By on Aug 16, 2019

2
Friends

Property was not to standards I was use to from other Comfort Suites locations that I have visited. POOR maintenance Very BAD Roof leak rooms needed painting indentions in walls TV didn't work phone line had static.Worst horel stay I have ever had!!!

By on Jun 25, 2019

Review comment responded on Jul 30, 2019

Thank you for your feedback. We are extremely sorry to hear that our property was not up to standards, thus causing you to have an unpleasant experience. Please note that your comments are very important to us and our staff is working hard to ensure that further guests do not experience these issues in the future.

4
Business Business Travelers

Not much. Help at front desk were not very welcoming.

By on May 30, 2019

1
Everyone

Nasty room , I did not get my full refund. I got a partial one

By on Jan 6, 2019

5
Everyone

Had a great experience and the staff was attentive and friendly.

By , from Atlanta, GA on Sep 12, 2018

3
Everyone

Slightly rundown hotel. Broken bathrooms in the pool area and the pool itself could use an update as the bottom was flaking off. Our room was decent sized and beds were comfortable - pillows not so much. Our room had a huge chunk of hair inbetween the bed and the nightstand that should have been found before us. Bathroom sink was large and had plenty of room. Breakfast was average. I would not stay again but for the price I didn’t expect much.

By , from indiana on May 29, 2018

Review comment responded on Jul 3, 2018

I want to apologize that you faced any issues while you were here. I can assure you that all the issues you mentioned have been addressed and we are awaiting the renovation of the pool area.

5
Everyone

Room was very clean and modern, bathroom very spacious. Staff was friendly and quick to help

By on May 4, 2018

4
Everyone

Great place to stay for the money....VERY NICE PEOPLE :)

By , from North East USA on Apr 6, 2018

Review comment responded on Apr 6, 2018

Thank you for taking the time to share your comments with us. We appreciate your choosing our hotel for your stay and hope to see you again soon.

Comfort Inn & Suites Airport-American Way

4225 American Way, Memphis, TN 38118
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