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Recent guest reviews

Common areas pretty dirty. Shuttle service which was advertised as 24/7 was not and cost me $25 for a taxi. I would not stay there again.

I didn't sleep good the night I stayed. There were teenagers rooming across from that that were extremely loud and having a party.

Room had a molded smell. Tv did not work properly. Roo. Was not clean

Horrible. the carpet was wet, stains on the bedsheets, dirty towels hanging on the shower rank. Never have been so disappointed. Should have asked for my money back but drove so far already I just wanted to get some sleep

The staff was excellent, the room was very clean comfort

Property was not to standards I was use to from other Comfort Suites locations that I have visited. POOR maintenance Very BAD Roof leak rooms needed painting indentions in walls TV didn't work phone line had static.Worst horel stay I have ever had!!!

Not much. Help at front desk were not very welcoming.

Nasty room , I did not get my full refund. I got a partial one

Had a great experience and the staff was attentive and friendly.

Slightly rundown hotel. Broken bathrooms in the pool area and the pool itself could use an update as the bottom was flaking off. Our room was decent sized and beds were comfortable - pillows not so much. Our room had a huge chunk of hair inbetween the bed and the nightstand that should have been found before us. Bathroom sink was large and had plenty of room. Breakfast was average. I would not stay again but for the price I didn’t expect much.

Room was very clean and modern, bathroom very spacious. Staff was friendly and quick to help

Great place to stay for the money....VERY NICE PEOPLE :)

Bad smell in room. Dirty stairways. Broken elevator. Painting needed. Don't recommend this hotel.

Very clean bathrooms. Comfortable bed. Decent breakfast

Double charged for the room without being told of an authorization prosess. When i brought it to the guest service rep she did not seem to care.

Recently renovated. New tub still had sticker. Phone did not work so called front desk w cell phone. Tv had many channels but analog so picture not as sharp. Good breakfast. Did not use the shuttle

No complaints, excellent support from hotel staff, and reasonable price, prompt and courteous

Excellent customer experience, front desk staff very helpful in any isssues. Thanks again.

American Way Memphis TN

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 1.4 mi (2.3 km) from WDIA Radio Station, Comfort Inn & Suites Airport-American Way is within a 10-minute drive of Dixon Gallery and Gardens. This 109-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 109 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Free newspapers, free local calls, and ironing boards are also available.


Property features

Guests of Comfort Inn & Suites Airport-American Way enjoy an indoor pool, free WiFi in public areas, and a conference center. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Comfort Inn & Suites Airport-American Way

Everyone (19) Business (2) Couples (2) Family (4) Friends (1)
2
Business Business

Common areas pretty dirty. Shuttle service which was advertised as 24/7 was not and cost me $25 for a taxi. I would not stay there again.

By on Aug 17, 2020

Review comment responded on Aug 21, 2020

Dear Guest, thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations.

2
Everyone

I didn't sleep good the night I stayed. There were teenagers rooming across from that that were extremely loud and having a party.

By on Aug 14, 2020

Review comment responded on Aug 14, 2020

Dear Guest, thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations.

2
Family Family

Room had a molded smell. Tv did not work properly. Roo. Was not clean

By , from dallas, tx on Jul 21, 2020

Review comment responded on Jul 21, 2020

Dear Guest, thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations.

1
Family Family

Horrible. the carpet was wet, stains on the bedsheets, dirty towels hanging on the shower rank. Never have been so disappointed. Should have asked for my money back but drove so far already I just wanted to get some sleep

By on Jul 3, 2020

Review comment responded on Jul 4, 2020

Dear Guest, thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations.

1
Everyone

By on Sep 13, 2019

4
Everyone

The staff was excellent, the room was very clean comfort

By on Aug 19, 2019

4
Everyone

By on Aug 16, 2019

2
Friends

Property was not to standards I was use to from other Comfort Suites locations that I have visited. POOR maintenance Very BAD Roof leak rooms needed painting indentions in walls TV didn't work phone line had static.Worst horel stay I have ever had!!!

By on Jun 25, 2019

Review comment responded on Jul 30, 2019

Thank you for your feedback. We are extremely sorry to hear that our property was not up to standards, thus causing you to have an unpleasant experience. Please note that your comments are very important to us and our staff is working hard to ensure that further guests do not experience these issues in the future.

4
Business Business

Not much. Help at front desk were not very welcoming.

By on May 30, 2019

1
Everyone

Nasty room , I did not get my full refund. I got a partial one

By on Jan 6, 2019

Comfort Inn & Suites Airport-American Way

4225 American Way, Memphis, TN 38118
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