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Recent guest reviews

The hotel was clean and had good customer service. Just the streets around the area are somewhat dark but maybe that’s how the neighborhood is.

The staff was extremely friendly but the hotel does need some remodeling done. We were told the hot tub was working and when we arrived it wasn’t.

Upon arrival I was told there was no more rooms available and they would not be able to refund my money. So now I have to get orbitz to refund me.

Certain areas need repair and several things outdated.

Absolutely the most disgusting dirty facility I’ve been too…urine stains on the toilet seat faucets not working…stay away from this place

Do not stay here. Just don’t.

Dirty, smelled like smoke, burn marks on the rug, food left in the refrigerator

We did NOT stay, so far we have been charged 4 times for the two rooms, that we were so dissatisfied with, that we packed back up and left 20 min after getting there. So far there are 4 charges and two debits. We are waiting for two more charges to be credited back to my account. It was filthy, the two rooms we booked were not they type we asked for and the pool was not in service.

Common areas pretty dirty. Shuttle service which was advertised as 24/7 was not and cost me $25 for a taxi. I would not stay there again.

I didn't sleep good the night I stayed. There were teenagers rooming across from that that were extremely loud and having a party.

Room had a molded smell. Tv did not work properly. Roo. Was not clean

Horrible. the carpet was wet, stains on the bedsheets, dirty towels hanging on the shower rank. Never have been so disappointed. Should have asked for my money back but drove so far already I just wanted to get some sleep

The staff was excellent, the room was very clean comfort

Property was not to standards I was use to from other Comfort Suites locations that I have visited. POOR maintenance Very BAD Roof leak rooms needed painting indentions in walls TV didn't work phone line had static.Worst horel stay I have ever had!!!

Not much. Help at front desk were not very welcoming.

American Way Memphis TN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Comfort Inn & Suites Airport - American Way places you within a 15-minute drive of popular attractions such as University of Memphis and Graceland. This 109-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Comfort Inn & Suites Airport - American Way features free WiFi in public areas, a conference center, and a 24-hour business center. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Comfort Inn & Suites Airport - American Way

Everyone (25) Couples (3) Business (2) Family (6) Friends (1)
5
Partner Couples

The hotel was clean and had good customer service. Just the streets around the area are somewhat dark but maybe that’s how the neighborhood is.

By on May 30, 2023

Review comment responded on May 30, 2023

Dear Megumi,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean and enjoyed our excellent customer service. We understand your concern about the surrounding streets' lighting, and we appreciate your feedback. We always prioritize the safety and comfort of our guests, and we will take your comments into consideration. Should you have any further suggestions or requests, please don't hesitate to let us know. We hope to welcome you back for another great experience soon!

4
Family

The staff was extremely friendly but the hotel does need some remodeling done. We were told the hot tub was working and when we arrived it wasn’t.

By on Nov 27, 2022

1
Everyone

Upon arrival I was told there was no more rooms available and they would not be able to refund my money. So now I have to get orbitz to refund me.

By on Sep 12, 2022

3
Partner Couples

Certain areas need repair and several things outdated.

By , from Pinson on May 29, 2022

1
Family with small children

Absolutely the most disgusting dirty facility I’ve been too…urine stains on the toilet seat faucets not working…stay away from this place

By on Feb 14, 2022

Review comment responded on Mar 27, 2022

Dear Janette, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

1
Everyone

Do not stay here. Just don’t.

By on Dec 19, 2021

Review comment responded on Mar 27, 2022

Dear Suzanna, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

2
Everyone

By on Aug 3, 2021

3
Everyone

By on Jul 29, 2021

1
Everyone

Dirty, smelled like smoke, burn marks on the rug, food left in the refrigerator

By on Jun 19, 2021

Review comment responded on Jun 21, 2021

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

1
Everyone

By on Jun 14, 2021

Review comment responded on Jun 27, 2021

Dear Guest, Thank you for your time to write this review, I apologize for this bad experience. I am very sorry to hear that your stay did not meet your expectations!

Comfort Inn & Suites Airport - American Way

4225 American Way, Memphis, TN 38118
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