2/10 Terrible
Emma
Business traveler
Jan 16, 2026
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are very old and dated. Paint peeling and ancient aircons that squeal. Had a very unpleasant experience with the owner. After a sleepless night with a squealing air conditioner I requested a refund or new room via text as there is no one onsite and no one answered the phone. I was notified by text to move to a new room. Upon getting into the new room I discovered the door seemed to be locked from the inside yet could be pushed open without turning the handle from the outside due to the lock not catching the plate properly. After notifying the owner (via text) I was told to “lift the door and pull it towards me” when I notified the owner this didn’t work I was told to “knock on room 14 and ask for his help”. When I asked who was in room 14 I was told “that is not for you to know just do as I say he is an old man who helps me out”. This all occurred via text. Naturally, as a solo female traveller, I was not going to comply with these instructions that put me in a very risky situation and I therefore left the accommodation and went elsewhere. The owner refused my refund telling me it was “my fault” I was anxious and left and if I just “did what he said” it would have been fine. I have since received a refund from hotels.com citing that the situation constituted a breach of Victorian Consumer Law as a Major Failure to provide safe and fit for purpose service. Never ever have I had such an awful accommodation experience in my many years of travel. Avoid at all costs.
Emma
Stayed 3 nights in Jan 2026