6/10 Okay
Lori
Jan 14, 2026
We’ve stayed at the Plaza many times over the past 10 years, mostly during the holidays and off OSF. The quality of this hotel has definitely dropped in the past few years. Many of the amenities that they offered that made them a unique hotel are gone. The staff level has decreased, with the front desk clerk running the scarce breakfast. The breakfast room used to be kept well stocked with fresh food, but not anymore. Normally the staff is very accommodating, but there is a blonde front desk gal that has no concept of customer service, and was extremely rude to us and other guests. The rooms are still nice, but it is starting to show its age. It’s very convenient to all the shops & restaurants downtown. It’s a bit of bummer, because this hotel has changed, and not for the better.
Lori
Stayed 3 nights in Dec 2025


















