We had been planning this weekend since October. It was my daughter-in-law's 21st birthday and her mom flew in from Alabama so the three of us could celebrate it. We spent many hours searching for the perfect Hotel, particularly one with three beds. We were very excited. When I didn't get any kind of an updated confirmation at the beginning of the week for our Saturday stay, I called and left a voicemail on the Carlisle garden suites phone. I subsequently left four more voicemails and three emails as Saturday got closer. I received no response. Our check-in was for 3:00 p.m. on Saturday, 2/20/2021. At 2:00, because I still had received no response from the Carlisle garden suites, I booked a different Hotel and we checked. 2 1/2 hours AFTER the 3:00 check-in, I received a text message giving us the code for the room at the Carlisle garden suites. I messaged her back and explained that we would not be staying there as we had booked another room due to their lack of response to my messages. Her explanation was to whine about the fact that she has three jobs and can barely get by. This was so completely unprofessional and totally unacceptable. Apparently this is not the first time that this has happened. I think the owners of the Carlisle might want to rethink who they have employed there. I did manage to get a full refund, however, that required me being the one to contact Orbitz and request it. We won't be back. I don't need the stress 😞
Located in Historic Railroad District within a 5-minute walk of Ashland Library, Carlisle Garden Suites is within a 15-minute stroll of Oregon Cabaret Theatre. This 9-room, 3-star guesthouse welcomes guests with in-room amenities like kitchenettes, refrigerators, and coffee makers.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Kitchenettes, refrigerators, and coffee makers are also standard.
Guests staying at Carlisle Garden Suites enjoy free WiFi in public areas, a terrace, and a picnic area. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. This smoke-free guesthouse also has a garden.
We had been planning this weekend since October. It was my daughter-in-law's 21st birthday and her mom flew in from Alabama so the three of us could celebrate it. We spent many hours searching for the perfect Hotel, particularly one with three beds. We were very excited. When I didn't get any kind of an updated confirmation at the beginning of the week for our Saturday stay, I called and left a voicemail on the Carlisle garden suites phone. I subsequently left four more voicemails and three emails as Saturday got closer. I received no response. Our check-in was for 3:00 p.m. on Saturday, 2/20/2021. At 2:00, because I still had received no response from the Carlisle garden suites, I booked a different Hotel and we checked. 2 1/2 hours AFTER the 3:00 check-in, I received a text message giving us the code for the room at the Carlisle garden suites. I messaged her back and explained that we would not be staying there as we had booked another room due to their lack of response to my messages. Her explanation was to whine about the fact that she has three jobs and can barely get by. This was so completely unprofessional and totally unacceptable. Apparently this is not the first time that this has happened. I think the owners of the Carlisle might want to rethink who they have employed there. I did manage to get a full refund, however, that required me being the one to contact Orbitz and request it. We won't be back. I don't need the stress 😞
