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Grand Swiss-Belhotel Medan

4.5 out of 5.0

Recent guest reviews

Great and very hospitable welcoming staff. Airport pickup well arranged. Great breakfast too. Facilities are a bit less then expected. E.g. rain shower in the room was not operational. They promised to fix it though and we just stayed a night. Check out the rooftop restaurant and the KTV band and bar.

I love this hotel! The welcoming was well planned with good reception plus nice drink, including fast checked in and a very helpful manager that made a great impression about staying in this hotel for the very first time. The choices of breakfast are wide and I love their egg station who made special taste for my asking for egg benedict. Simply brilliant!

We stayed here one night before our flight back the next day. Room was spacious, comfortable and clean. Wifi worked well. Wide breakfast buffet spread. Convenient that there is a mall with a well stocked Brastagi supermarket attached to it. Walking distance to many eateries and street food stalls, though crossing the roads at peak time traffic is quite an experience! Plenty of Bluebird taxis waiting outside the hotel.

When i wanted to leave out, I went to basement which my car parked. I saw 2 guys from maintenance team stepped on my roof car without my permission . I really upset so the team leader apologized and calmed me. I appreciated the apologize but hotel management should know about this matter. I sent my complain through hotel reservation email but I have still no respond after 5 days. I can not understand why this hotel ignore my message. The problem is not the car anymore but the ignorance from the hotel

I like Lontong and rendang during breakfast. Location very close to shopping complex and few minutes by taxi to Medan Train Station. Spa and sauna also good with sufficient facilities. Only slack was my hotel room view was blocked by other apartment.

Very nice hotel. The restaurant is very clean, the food is tasty and varied. The pool is cool, use the glass wall. The rooms are very clean and tidy. His employees are very friendly and alert when I need help. I am very happy to stay here.

I'm love the interior design and room are very neat and clean . The reception are very friendly including security check. Room service is default for every day thus cleaner also tidy my dresses. The viewing also beautiful.

Grand Swiss-Belhotel may have a big name as a luxury hotel, I can say that everything I needed and everything I wanted could be met by this hotel. Luxury, comfort, attractive view, luxurious rooms, friendly staff, and many other things I might write in a longer review. But there is one thing that still makes me feel less excited about this hotel is its position that shares the building with a mall that makes the entrance and lobby less exclusive and private. The impression of less luxury comes when you know the hotel entrance as there is in the corner of the building where the mall gets a better entrance. But beyond that, they have no problems whatsoever.

We booked 6 deluxe rooms through a local agent who also arranged tours outside Medan. Because the agent didn’t specify 6 non-smoking rooms at booking there were none for us; either there’re no such rooms in this hotel, or they refused to reassign even one as I was at the front desk at 12ish before the 2pm check in time. All 6 rooms were spread over 2 smoking levels. The overwhelming tobacco stench stems from the fact that the hotel endorses guests smoking with the room door ajar. Both on the 10th and 11th floors there were at least a room each with doors ajar and tobacco smoke belching like a chimney. Since front desk offered to change my room from the second day, I surveyed many many floors and came to the conclusion there are no non-smoking floors. All 6 deluxe rooms are sizeable with firm twin beds. However, there are unbelievable issues for this rated hotel: • 4 minibars of 6 rooms don’t run • Aircon in rooms 1003 and 1015 remain at 22°C regardless of setting • Room 1015 does not have Grab Bar in shower • Only 1 of 3 guest elevators worked at any one time. Minimum wait time for Level 10 was 6 minutes. On one occasion I waited 14 minutes • Room 1015 is not soundproof and I recorded a conversation from 1016 sitting on my bed using my iPhone (available upon request). I wouldn’t advise booking unless you check out the room personally!

Like the location and shopping mall attached with the hotel. Staff are good manner and well train. Room is clean. The hotel is well maintain. Room rate are reasonable. Strongly recommend to friends and family.

Jalan S. Parman 217 Medan North Sumatra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Polonia, Grand Swiss-Belhotel Medan is adjacent to Vihara Gunung Timur and a short stroll from Shri Mariaman. This 242-room, 4.5-star hotel welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Located centrally in Medan, it's also near Sun Plaza and Vihara Borobudur.


Enjoy dining at Swiss Cafe, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


All of Grand Swiss-Belhotel Medan's 242 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.

Property features

At Grand Swiss-Belhotel Medan, guests enjoy a full-service spa, a nightclub, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a fitness center, and a spa tub.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 825 reviews