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Hermes Palace Hotel Medan

3.5 star property
Hotel in Medan with free valet parking and a fitness center

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Photo gallery for Hermes Palace Hotel Medan

Terrace/patio
Front of property
Reception
Junior Suite | Premium bedding, minibar, in-room safe, desk
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151
  • Maimun Palace
    ‪10 min walk‬
  • Medan Mall
    ‪12 min walk‬
  • Sun Plaza
    ‪14 min walk‬
  • Medan (KNO-Kuala Namu Intl.)
    ‪29 min drive‬

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Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | View from room

Superior Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Medan

Hermes Palace Hotel Medan is a short stroll from Tjong A Fie's Mansion and Vihara Borobudur. This 106-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free valet parking.

What's nearby

  • Maimun Palace - 10 min walk - 0.6 miles
  • Medan Mall - 12 min walk - 0.7 miles
  • Great Mosque of Medan - 14 min walk - 0.8 miles
  • Sun Plaza - 14 min walk - 0.8 miles
  • Grand City Hall - 14 min walk - 0.8 miles

Getting around

  • Medan Station - 16 min walk
  • Medan (KNO-Kuala Namu Intl.) - 46 min drive

Restaurants

  • ‪Rumah Makan Tabona - ‬1 min walk
  • ‪Wajir Seafood - ‬2 min walk
  • ‪Pecel Lele Mbak Bolek - ‬3 min walk
  • ‪Nasi Goreng Pandu - ‬5 min walk
  • ‪Miramar Restaurant - ‬2 min walk

About this property

Hermes Palace Hotel Medan

Hotel in Medan with free valet parking and a fitness center
At Hermes Palace Hotel Medan, guests have access to a gym, free WiFi in public areas, and meeting rooms. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for IDR 150000 per person. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include conference space, a 24-hour business center, and a computer station.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are also standard.
Recreational amenities at the hotel include a fitness center.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hermes Coffee
  • Sirocco

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,982 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 250000 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: IDR 300000 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 1:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Frequently asked questions

What can I see close to Hermes Palace Hotel Medan?

This hotel is located in Medan, a short 12-minute walk from Maimun Palace and also 15 minutes on foot from Medan Mall. You'll also find Grand City Hall and Great Mosque of Medan less than a mile away.

Is there parking available at Hermes Palace Hotel Medan?

Yes, valet parking, self parking and long-term parking are free at the hotel.

Does Hermes Palace Hotel Medan feature a casino on the premises?

No, Hermes Palace Hotel Medan doesn't have a casino.

Will I find an indoor pool at Hermes Palace Hotel Medan?

No, there is no indoor pool at this hotel.

Is Hermes Palace Hotel Medan good for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Does Hermes Palace Hotel Medan have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hermes Palace Hotel Medan have a restaurant with a breakfast menu?

Yes, Hermes Palace Hotel Medan serves breakfast for a surcharge at Sirocco.

Will Hermes Palace Hotel Medan allow pets to stay free of charge?

No, pets aren't allowed at Hermes Palace Hotel Medan.

Does Hermes Palace Hotel Medan have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hermes Palace Hotel Medan?

The closest major airport to Hermes Palace Hotel Medan is Medan (KNO-Kuala Namu Intl.), which is 23.3 mi away (46 minutes by car).

Are there rooms with balconies that I can book at Hermes Palace Hotel Medan?

No, there aren't any guestrooms with balconies at Hermes Palace Hotel Medan.

Hermes Palace Hotel Medan Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 37 reviews
Rating 8 - Good. 16 out of 37 reviews
Rating 6 - Okay. 10 out of 37 reviews
Rating 4 - Poor. 6 out of 37 reviews
Rating 2 - Terrible. 3 out of 37 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ahmed

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 4 nights in Apr 2025

6/10 Okay

Ahmed

Disliked: Property conditions & facilities
The property need a serious renovation, Aircone capacity didn’t fits the room size which makes it really long time to cool the room….toilet seats cover was loose which was really annoying…head shover wasn’t adjustable….breakfast buffet was all the same for the whole week which is a disappointment…
Stayed 3 nights in Apr 2025

8/10 Good

Vannan

Liked: Staff & service, amenities, property conditions & facilities
There were mosquitos at the lobby area. Other than that it was fantastic, the Conceige were fantastic
Stayed 2 nights in Sep 2024

8/10 Good

Zinal Abadin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021

8/10 Good

Suwarno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities

Don't stay here.

Stayed 2 nights in Sep 2018

2/10 Terrible

Ikhsan Dwi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017

4/10 Poor

diana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Close to everywhere but very bad services

First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.

6/10 Okay

Eunice, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Excellent service

Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on Jalan Permuda

Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Fahri, KL

Liked: Property conditions & facilities, room comfort

Good Location

Would stay their again

6/10 Okay

Verified traveler

Disliked: Cleanliness

8/10 Good

lenny, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly

the securities and receptionise in the hotel are friendly

2/10 Terrible

alan, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort

NOT recommend anyone to stay at Hermes Hotel Medan

Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.

8/10 Good

Fanny, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and close to the city centre

I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan

8/10 Good

Juen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lots of food around hotel

Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay.

4/10 Poor

Leonardo, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort

Poor Room Service Performance

I did concern for the room service performance (operator, etc..), taking some time to pick up the phone and not quick action to deliver what have been requested.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enoght and services check in very very slow
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

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