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Crew Express Hotel

Property class: 3

Choose dates to view prices

Photo gallery for Crew Express Hotel

A bar area with a wooden counter, shelves with various bottles and decorative items, a coffee machine, and a refrigerator.
A restaurant interior with a wooden dining table, chairs, a bar area with shelves, and a television screen.
A hotel room with two single beds, a wooden headboard, a flat-screen TV, and a desk with a coffee maker.
A modern interior with large windows, a wooden table with a plant, and matching ottomans.
A reception desk with a clock, wooden paneling, and a wall-mounted air conditioning unit.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra, 20371
  • Place, Medan Mall
    ‪30 min drive‬
  • Place, Great Mosque of Medan
    ‪33 min drive‬
  • Place, Sun Plaza
    ‪35 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪20 min drive‬

Room options

View all photos for Economy Room

A hotel room with two single beds, a wooden headboard, a flat-screen TV, and a desk with a coffee maker.

Economy Room

8.0 out of 10
Very good
(1 review)
  • 133 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Room

A hotel room with a bed, a desk, a chair, and a wall with vertical wooden slats.

Business Room

  • 178 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Medan

Crew Express Hotel is located 10.7 mi (17.1 km) from Murni Teguh Memorial Hospital and 10.7 mi (17.2 km) from Sri Deli Park. This 3-star hotel has 65 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Medan Mall - 30 min drive - 14.4 miles
  • Tjong A Fie's Mansion - 33 min drive - 15.1 miles
  • Great Mosque of Medan - 33 min drive - 15.1 miles
  • Maimun Palace - 35 min drive - 15.4 miles
  • Sun Plaza - 35 min drive - 15.6 miles

Getting around

  • Bandar Khalipah Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 15 min drive

Restaurants

  • ‪hub Kualanamu - ‬5 min drive
  • ‪PappaRich - ‬5 min drive
  • ‪Bakso Amat Kualanamu - ‬1 min drive
  • ‪Warung Brotherhood - ‬4 min drive
  • ‪Ayam penyet cindelaras - ‬3 min drive

About this property

Crew Express Hotel

At Crew Express Hotel, guests have access to a rooftop terrace, free WiFi in public areas, and an arcade/game room. There's free parking, as well as a free airport shuttle (available 24 hours). Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a terrace, local meal delivery service, and a TV in a common area.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Electric kettles, phones, and free tea bags/instant coffee are other standard amenities. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laurence Cafe

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • In a provincial park
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (30 inches high)
  • Lever door handles
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Built in 2016
  • Locally sourced food prioritized
  • Smoking not allowed
  • Some LED lighting used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew KNO
KNO Hotel Medan
KNO Hotel
KNO Medan
The Crew Hotel KNO
The KNO Hotel
CREW EXPRESS HOTEL Hotel
CREW EXPRESS HOTEL Medan
CREW EXPRESS HOTEL Hotel Medan

Frequently asked questions

Are free cancellation options available at Crew Express Hotel?

Crew Express Hotel offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Crew Express Hotel?

As of Sep 29, 2026, prices found for a 1-night stay for 2 adults at Crew Express Hotel on Oct 11, 2026 start from $14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crew Express Hotel feature a casino at the property?

No, Crew Express Hotel doesn't have a casino.

Is there an indoor pool at Crew Express Hotel?

No, there is no indoor pool at this hotel.

Does Crew Express Hotel have a restaurant that serves breakfast?

Yes, Crew Express Hotel serves free buffet breakfast at Laurence Cafe each morning.

Does Crew Express Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Crew Express Hotel.

How close is the airport from Crew Express Hotel?

The closest major airport to Crew Express Hotel is Medan (KNO-Kuala Namu Intl.), which is 7.7 mi away (15 minutes by car).

Crew Express Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 18 reviews
Rating 8 - Good. 9 out of 18 reviews
Rating 6 - Okay. 1 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and quiet. Quick taxi trip to airport and attractions. Highpoint: The staff. So friendly and helpful and fun to talk to. Would go back in a heartbeat!
Stayed 5 nights in Jul 2024
Verified review

8/10 Good

Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To mutch traffic verry noice in the nighttime
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to communicate about the airport pick up but they came quick and drove fast to and from airport
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away. The airport shuttle came at 3:00 am, they have shuttles only at specific times. Not much to do in the immediate area but a good place to stay as a transit hotel.
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Disliked: Amenities
This property is only suitable for transit guest stay overnight to catch their flight hotel had no restaurant to serve guest only a few food shop operating here walking distant it look very unhygienic only 1 supermarket 300 meter away pitch dark after sunset. no. Pavement you have to walk alo g tge pitch dark road lots of fast moving vehicle "DANGEROUS" Breakfast serve in the morning usually plain rice and pouch egg / noodle / bread jam & Margerine thats all. Black tra n coffee no milk available.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport

Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Billig hotell i nærheten av flyplassen med inkludert flyplasstransport.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Alles riecht Zigaretten! Im Zimmer darf geraucht werden, daher stinkt es überall. Im Flur läuft die ganze Nacht Musik.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preis Leistung ist gut!

Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
スタッフはフレンドリーで良かったのですが、部屋がタバコ臭かったのが残念でした。
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 outta 5

It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Disliked: Staff & service

Worrying

We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport for overnight stopover

A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
Stayed 1 night in Dec 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ok nothing great

did not have most things on menu, over charged me on ordering almost each time I ordered
Stayed 1 night in Jun 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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