Customer service was the best I have ever experienced. It has made me want to check out more RC properties.
Good
We requested a crib & there was no crib so I had to call down. The crib was so small that my 1.5 year old was unable to use it. Then we went to get water from the minibar, we saw that a bottle had been opened. We were disturbed multiple times during our stay with little consideration by staff that we were traveling with a baby. First, they called during the time we were putting our child to bed around 730. The purpose of the call was to make sure we received our replacement water. Then, around 8pm or a little after, we hear knocking on the door. By this time we were exhausted from travelling and all already in bed. The first knock we got up and my husband put his shorts on and in that time the lady knocked even harder a 2nd time! Only to find out that she had some sort of ridiculous drink cart. Absolutely UNBELIEVABLE to be disturbing hotel guests harassing them like this. I was LIVID because this woke our baby and for reference we had just gotten off an 11.5 hour flight from Italy. The bed was awfully soft and bouncy so I actually was not able to sleep comfortably. In the morning, we went down for breakfast. We requested a high chair and the one that was brought to us was FILTHY. My child accidentally knocked over our water glass and they were kind to move our table over to the next one so they could clean. A man came to clean while we were eating and the mop smelled AWFUL. Overall we were absolutely disgusted with the stay and would never return
I give my stay a four and a half stars. I WILL BE BACK. Great staff helpful staff concerned staff. Overall great place
Very comfortable experience. Hotel is very nice.
The hotel is what you expect of a ritz. The location is amazing but from dc but I need to stay at Tyson corner and close to Dulles so for me was wonderful. Friendly staff
Everything was lovely. Only complaint was that the restaurant and bar were not prepared for the Valentine’s Day crowd and the staff was pretty disheveled and disorganized, and they were understaffed.
This is my daughter's favorite hotel as they have little treats for the kids in the lobby and in the room.
Property was well appointed, clean and easy to access.
Rooms was ok , renovated recently. Pool and spa were not good. Clean but dated and noisy . Co-ed spa offered no privacy and “relaxation “ room was very small and not relaxing at all. Children in pool area were loud and amenities were very limited.
Never expected this poor service in ritz carlton. My bed sheet was full of holes, there was hair in the bathroom, amenities was so poor and little for two persons. No handover with the reception for my problem. After receiving a call with apologies and compensation on all the incidents i faced, during check out the girl at the reception mentioned that nothing was written to her and any compensation will be on the second reservation $100 and she can't do anything for this stay in addition she can't give me either a voucher or a letter for the $100 apology compensation. So disappointed and in two weeks will be again in dc and will never there again. It's a 0 star
Nice hotel and we enjoyed our stay. Thank you for the enjoyable stay.
The breakfest in the cafe left a lot to be desired the scrambled eggs tasted like permixed egg beaters, the pancakes were under cooked but tasted burnt. At dinner the wine list is extensive but the food was not seasoned at all and a very limited menu. When we booked we expected a 4 star experiance but we felt it was less than 3.
Tysons Corner Center is a short stroll from The Ritz-Carlton, Tysons Corner, and other popular attractions like Tysons Galleria are within a couple of miles (3 km). This 398-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool. It's centrally located in McLean, connected to a shopping center,10.7 mi (17.2 km) from Reston Town Center, and also 11.7 mi (18.8 km) from American University.
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 11 AM.
37-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include minibars, coffee makers, and free newspapers.
Guests of The Ritz-Carlton, Tysons Corner enjoy a full-service spa, an indoor pool, and a 24-hour gym. Parking is available for USD 12.00 per night (USD 45.00 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.
Customer service was the best I have ever experienced. It has made me want to check out more RC properties.
Good
We requested a crib & there was no crib so I had to call down. The crib was so small that my 1.5 year old was unable to use it. Then we went to get water from the minibar, we saw that a bottle had been opened. We were disturbed multiple times during our stay with little consideration by staff that we were traveling with a baby. First, they called during the time we were putting our child to bed around 730. The purpose of the call was to make sure we received our replacement water. Then, around 8pm or a little after, we hear knocking on the door. By this time we were exhausted from travelling and all already in bed. The first knock we got up and my husband put his shorts on and in that time the lady knocked even harder a 2nd time! Only to find out that she had some sort of ridiculous drink cart. Absolutely UNBELIEVABLE to be disturbing hotel guests harassing them like this. I was LIVID because this woke our baby and for reference we had just gotten off an 11.5 hour flight from Italy. The bed was awfully soft and bouncy so I actually was not able to sleep comfortably. In the morning, we went down for breakfast. We requested a high chair and the one that was brought to us was FILTHY. My child accidentally knocked over our water glass and they were kind to move our table over to the next one so they could clean. A man came to clean while we were eating and the mop smelled AWFUL. Overall we were absolutely disgusted with the stay and would never return
I give my stay a four and a half stars. I WILL BE BACK. Great staff helpful staff concerned staff. Overall great place
Very comfortable experience. Hotel is very nice.
The hotel is what you expect of a ritz. The location is amazing but from dc but I need to stay at Tyson corner and close to Dulles so for me was wonderful. Friendly staff
Everything was lovely. Only complaint was that the restaurant and bar were not prepared for the Valentine’s Day crowd and the staff was pretty disheveled and disorganized, and they were understaffed.
