Hilton Mauritius Resort & Spa5.0 out of 5.0
Recent guest reviews
Pros - Exceptionally lovely staff. - Beautiful location on the beach ... facing west for spectacular sunsets - Nicely decorated rooms and common areas. The interior designers should be commended. - They have a kid’s free saltwater infinity pool. - They offer a particularly good breakfast buffet with a large variety of offerings. They take the preferences of several different nationalities/cultures into consideration. -Many hotels have spotty WiFi with slow connections, but not here. The WiFi connection was quite good throughout the entire Hotel. - Upon booking a couples massage, I mentioned to a staff member that it was my husband’s birthday. So, they surprised us that evening by delivering two glasses of bubbly and an AMAZING chocolate cake to our room. Aside from being delicious, it was enough to share with eight people. - They offer all the usual water sport options - kayaking, paddle boats, sailing, etc. And, the equipment seems to be in good condition. Cons -With the exception of breakfast, the quality of the food and beverage offerings isn’t great and it’s a bit pricey for Mauritius. After having dinner a second night at the hotel, we decided not to eat there anymore (except for breakfast ... which was included with our package). One night the bill was $250 and the food was mediocre at best. From that point forward, we ventured in to town (Flic-n-Flac) where we received much better value for money. - Even though we were told that there would be live music at the bar during happy hour, sometimes there was and sometimes there wasn’t. - The atmosphere can be so laid back that there often isn’t anyone manning the pool area bar and towel hut. So, obviously, you can’t get a drink or a towel when you would like one. It can be a bit frustrating. - The air conditioner in our room was leaking ... leaving behind a good size puddle in our entryway. Fortunately, an engineer came by and was able to fix it within 24 hours. - I wouldn’t recommend having a massage on the beach. The rectangular hut only has three sides. So, when you disrobe, everyone on the beach can see you. That was not a big deal for my husband because he was wearing his underwear. But I ended putting on a temporary “topless” show for the audience. I guess it’s not a big deal if you are immodest, but the indoor couples massage area is much nicer. It also has a shower and a lovely, private jet bath. - We paid extra for an ocean view room, but, unfortunately, our view of the water was blocked by palm trees. I would never suggest cutting down trees, but the room shouldn’t be offered as an ocean view.
It is the definition of Luxury! Hilton was amazing to us. The resort is super clean and organized, the staff were amazing and our room with balcony view was super. Also we enjoyed a very nice dinner and drinks by the beach which was total relaxation. Highly Recommended.
To start with, we were very grateful for Hilton to give us the gold members courtesy room upgrade and corresponding amenities however we did explain that we are travelling with a 1 year old. The room allocated, although lovely,was on the furthest end of the resort - the furthest point from all of the amenities and the trickiest to get to and from with a baby. We were welcomed well by a manager at reception who thanked us for our loyalty to Hilton however since then, impressions have been poor. The kids club was closed every time we went to check and we asked for a kids club schedule on three occasions which never came. At dinner on the first night, our baby was very poorly and was constantly crying. We tried to settle her but she was unwell. We asked if we can have the food boxed and we can take it to our room. They said this was not possible and a room service charge would be applied - and no guarantee of a time as the room service was busy. We therefore had to eat one at a time whilst the Other walked around the hotel with our daughter. This is a service let down for a supposed 5* resort- not only did it mean we were rushing our food at speeds I’ve never experienced previously, but all of the other guests had to bear an unsettled baby during their evening meal. Not the service we are accustomed to at other similarly classed resorts. On the second day mauritius was experiencing a cyclone To say the service was terrible is an understatement. The staff seemed more keen to take our room numbers than to be of any particular assistance. The food was poor and cold and again not of the service we would expect at a 5* establishment. The bigger issue for us was the room location. The floor tiles all over the hotel were very slippery in rain and there were no lights or visibility at night resulting in several very near misses of getting injured with a baby in tow. Personally we would have expected some consideration for the fact we had an infant with us. We made a complaint on the second day via our travel agent but this has to date not been acknowledged by the hotel. On another day, we called our travel agent to explain our concerns. The travel agent got in touch with the hotel. The absolutely ridiculous thing was that the hotel stated they had “already compensated” us by giving us a room upgrade. To me, it feels like this hotel has no regard for customer satisfaction and concerns are dismissed very quickly. As mentioned, I am surprised that the floor tiles are not anti-slip as we nearly slipped on several occasions. There is not clear visibility in the evenings after dark and again this made it difficult and dangerous for us to travel all the way to the conference room. Kids club was never open when we went. As part of a anniversary offering, we were given complimentary cocktails vouchers but the vouchers never came until we asked twice and they eventually as we were checking out! To sum up: - Customer service not great. Staff don’t seem genuinely concerned - Food wasn’t great. Best food was Mauritian night buffet. Thai restaurant was too salty - Grounds not maintained too well - Not enough deck chairs near the kids pool. Most taken by adults - No regard for baby or making life easier for parents with small children - Gave non working room key twice and distance to reception is atleast 5 minutes - Floor slippery when wet On the flip side we were - Pleased with upgraded room and gold member amenities - Provided late checkout on last day which was very appreciated
i stayed there for two nights on a business trip. room was big and beds were very comfortable. view was also amazing from the room to the Indian ocean. staff was very friendly. Restaurants were decent, food varied from good to great depending on dishes.
I choose this hotel because of the Hilton brand. I can profess that I did a lot research. I was looking for a hotel in the area after disembarking from a cruise vacation.I would rate this a top rate desination resort and my only disappointment was I could not stay longer.
In 25, or is it 26, visits to Mauritius I have never stayed at the Hilton, although at several hotels on either side. This, I am afraid, influenced me at first as the footprint of the hotel seemed to be considerably smaller and the choice of restaurants limited for a fortnights stay. But I was blessed with a fabulous room overlooking the Indian Ocean on one side and a pool and the beach on the other. It was comfortable and clean and those who served on the room were friendly but also polite and professional. That was not always the case with some of the younger staff, particularly at the bars and one, in particular, was insolent to the point where I felt compelled to report him. The senior staff, however, were of the quality you would expect and the friendliness all round, especially on the front desk, was totally and utterly professional, particularly the front desk manager. As for the footprint, the designers did an excellent job and the free flowing water into one of the two pools, one for the kids and splashing around and the other, closest to my room, for adults was quiet with a pleasant little bar which I used when visitors arrived or when it rained. No complaints about the weather, the occasional rain was good for the locals and served to clear the air and, of course, it was never cold. The restaurants were not five stars and I have dealt with each one separately.
We left snowy winter in the States and arrived on a day after a week of rain due to the cyclone. The 85-92 degree heat produced steam throughout our stay. When I reached my room the air-conditioning did not work. It took an hour and a half for the hotel to send someone to check it out and he confirmed that it was caput! Then it took another hour to locate a room with working air. Meanwhile the beach, gardens and pools are beautiful and enjoyable only if a breeze is blowing. If you don't love heat the only AC is in the bedrooms. The business center, spa dining sites are all open air and with global warming it is searing. I had a spa treatment and was horrified at the condition of that building. Ceiling leaks had not been painted over and the foam upholstery on the chairs in the hair salon were torn and filthy. They had covered them with towels which kept coming off so it was quite visible. Price wise I found it high and disappointingly for an island where French is spoken, wine prices at this hotel are through the roof. The service is inconsistent and I would think that now that it is a Hilton property there will be refurbishment and training of all employees, particularly of management. Once last suggestion to the manager, our spa resort at home has signs around its pools discretely saying "towels don't reserve loungers, people do." By 8 am all the loungers were covered in towels but no one was sitting there. It caused unpleasant altercations! From a Hilton member and stockholder.
Very enjoyable trip at Hilton,Mauritius (Room no 1092).Beach side view is excellent and giving heavenly pleasure. Swimming pool is excellent pool guys are very good hotel staffs were very friendly specially a sweet little lady named NIMITA RUTTY she is very friendly and i liked her gentle personality.she assisted us until our departure.i will surely come back to Hilton Mauritius again.Hats off to Nimita's dedication.She is really well behaved. Thanks to NIMITA RUTTY.You gave us familiar environment.
We have just returned from a wonderful stay at The Hilton. We felt thoroughly spoilt, the staff aimed to please. The cyclone arrived during our stay and the staff were amazing. They worked tirelessly, moving the outdoor exposed restaurants into the ballroom and taking great care over the residents to ensure they were safe at all times. Even the man at the barrier was extremely protective when I attempted to go out for a walk. The staff all had to stay at the hotel until the cyclone passed and helped feed the 3000 local people who had lost their homes in the flood. The buffet restaurant was exceptional, the chefs were as hospitable as the waiting staff and were only too pleased to share their recipes. The selection of food was all delicious and very clear that these chefs were highly trained and professional, the patisserie chef truly excelled every night with the huge selection of deserts, showing great skills in their baking. The only downfall was waiting a long time to check in and we were given an adjoining room where we could here everything through the door into the next room but the hotel were happy to move us. The hotel grounds were well spread out with a quiet garden area, a children's pool area and a separate pool for adults. We normally stay in a private villa but The Hilton really made our holiday special and we will certainly be returning.
Lovely hotel in a stunning position. The staff are friendly and always helpful, the hotel is clean and well appointed and the food is great. If i had to make any criticisms it would be that rooms with a party door mean you can hear everything that happens next door so pick a room without an adjoining door if possible. The cost of wine - we all appreciate the wine will not be at Tesco prices but the equivalent of £80 for what is essentially a £10 bottle of wine is excessive so the hotel shoots itself in the foot cause hardly anyone buys wine by the bottle.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Wolmar, Hilton Mauritius Resort & Spa is 2.1 mi (3.3 km) from Flic-en-Flac Beach and within a 10-minute drive of other popular attractions like Cascavelle Shopping Mall. This 193-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. On the waterfront, it's also near Casela World of Adventures and Casela Nature and Leisure Park.
Get your fill of international cuisine for breakfast, or dinner at La Pomme d'Amour, one of 3 onsite restaurants, or enjoy the ocean views at Ginger Thai. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
The 193 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include minibars, coffee makers, and ceiling fans.
Hilton Mauritius Resort & Spa features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 55 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2656 reviews