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Recent guest reviews

great property, water pressure very low, have never paid for parking at a holiday inn express

The staff at the front desk was not very helpful. I needed extra towels because the room on had enough for 2 guest and there were 4 guest in my room. I asked the lady for more towels and she said that she didn’t have any at the desk, they were on the floors but house keeping wasn’t in yet. This was at about 9am on Wednesday morning. Not accommodating at all, she didn’t try to find towels or offer to send them up once house keeping arrived. She was pretty dismissive.

All was good. We did find a roach thou in the restroom. We addressed it and hopefully taken care of. Hotel was for most part very clean. Breakfast buffet was excellent

Breakfast options were great. A few burnt items. Beds were uncomfortable. Pool was awesome. The additional “parking cost” per day is ridiculous.

I like breakfast don't like the elevator because waited to long.

Great place to stay

The property was good. Once you arrive they said, i have to charge your extra for other amenities what they are offering. These were like parking and other charges. You would expect them to be covered especially when you are in a suburb which was annoying. Even the front staff were not friendly enough.

There was mold in the bathroom as well as in the swing pool. The desktops were not working . I had to go to the hotel next door to send some emails .

The hotel location was perfect for us, closed to everything we wanted. My kids love the complimentary breakfast. As the bonus, housekeeper came in and cleaned our room daily.

The property is clean and looks like it went through a renovation. Area is accessible to Disney and Universal, beautiful area for morning walk/run. I rated staff as ok for two interactions I had with them. One of it was we came back to the hotel in the evening with no housekeeping done(a day before checkout), when we called front desk the only response is ‘its weird, there s nothing that can be done now’. It rained the day before making us leave all towels wet and on the floor in anticipation of being replaced. I felt like the staff don’t care much to the trial end of the stay.

Hot water wasn’t working well. Staff told me to microwave water and take a shower. Ridiculous and unprofessional staff. Talking on the phone (private) even though customer was in front of her. Never coming back to this hotel. Wouldn’t recommend.

Great place to stay ! Room really nice, the only problem was the Air Conditioning noise on the room. Nice place, will stay again no problem.

I liked my view. Was beautiful. My only suggestion is you will need to rent a car while staying there. Or you will need to take an Uber. They do not have a restaurant inside the hotel. They have a store for snacks. Complimentary breakfast was great TO ME! The pool area was nice. And hot tub was awesome. Oh I was told not to open the umbrellas outside because it was too windy. They would fly away. So I kept it closed. I was not to far from Sea World. They do have a shuttle that leaves from hotel to take you to different parks. But you have to look at the schedule to know when to come back on the shuttle. If not you would need to take an Uber back to hotel if you want to stay longer. I ordered my food to be delivered. On 3rd 4th and 6th floor has ice machines. I believe. Oh and on second floor is where you wash and dry ya clothes. Oh they need to sweep in there. And bring your own stuff to wash clothes with if you can. I don’t like the powder Tide. It’s $2 to wash and $2 to dry. You need your room key to enter. It takes quarters. They do have a change machine to get the quarters if you don’t have any. It takes $1 and $5 bills. There is no sugar in the iced tea. Lol. So just a few minor things for me oh and they didn’t change my sheets just made up my bed. But whatever. I’m ok with it. Overall I will give it an 8. Keep laundry room clean and please use sugar in your iced tea. If not please post it’s unsweetened.

My 5 rating is based on my expectations of a Holiday Inn Express. Only negatives, our mattress was super soft and I prefer a firm mattress. The free breakfast is very basic. We had a very nice stay and would highly recommend this hotel. Free parking was right outside the reception. It was a bit insulting to have a $25 refundable charge in case we damaged the room, but whatever. The shuttle they provide however from “Platinum Transport” I’d rate as 2. The schedule the hotel provides is inaccurate. I was surprised the shuttle wasn’t busier, but soon realized why. It has the front of a truck, inside is dull, dingy, dirty and decorated with multiple signs requesting a tip. It picks up from 5 locations so the ride to Hollywood is about 30 minutes. From there you make your own way to Epcot. The times don’t coincide with the park opening and closing. If Magic Kingdom is your destination don’t take the shuttle as it takes over an hour. The bus was late, it dropped off at Hollywood where we caught a Disney bus to a hotel, transferred from there to Magic Kingdom. We wasted 2 hours that day arriving at the park at 10:50 when it opened at 9 am.

Very clean, comfortable beds. Did not expect the bagged breakfast, couldn’t eat due to lactose intolerant.

This is my go to hotel. This is like my 5th choosing them. Always clean and renovated.

Property was very clean and a great location. Everyone working was very nice and helpful. Breakfast buffet isn’t open due to covid but they have improvised and have at least 3 options a day. We noticed the Pool area and lobby being cleaned constantly. I will be coming back.

My third time here and always is good. Clean rooms.

Friendly staff, clean and spacious rooms. Great stay.

Marbella Palms Ct Orlando FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms (speed: 50+ Mbps) and in public areas
  • Outdoor pool
  • 24-hour fitness center

Walt Disney World® area is within 2 miles (3 km) of Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel while other popular attractions such as Disney Springs® are within 3 miles (5 km). This hotel has 140 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:00 AM.


Rooms

49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Microwaves, coffee makers, and free local calls are also available. Housekeeping is available on request.


Property features

Built in 2019, the brand new Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, Multiple Beds, Accessible (Mobil, Tub)

1 King Bed and 1 Twin Bunk Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shwr)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel

Everyone (12) Couples (11) Family (18)
4
Partner Couples

great property, water pressure very low, have never paid for parking at a holiday inn express

By on Jan 5, 2023

Review comment responded on Jan 6, 2023

We are glad to see that you enjoyed your stay with us. We apologize for the low water pressure. This is not normal for us and we will look into it. We are one of many Holiday Inn's that are now charging for parking, so please be advised that many properties will begin charging this fee in the New Year.

4
Family

The staff at the front desk was not very helpful. I needed extra towels because the room on had enough for 2 guest and there were 4 guest in my room. I asked the lady for more towels and she said that she didn’t have any at the desk, they were on the floors but house keeping wasn’t in yet. This was at about 9am on Wednesday morning. Not accommodating at all, she didn’t try to find towels or offer to send them up once house keeping arrived. She was pretty dismissive.

By on Nov 28, 2022

Review comment responded on Dec 9, 2022

We are excited to hear that you enjoyed your visit with us!

3
Partner Couples

All was good. We did find a roach thou in the restroom. We addressed it and hopefully taken care of. Hotel was for most part very clean. Breakfast buffet was excellent

By on Sep 18, 2022

Review comment responded on Oct 18, 2022

Thank you for the feedback.

3
Family

Breakfast options were great. A few burnt items. Beds were uncomfortable. Pool was awesome. The additional “parking cost” per day is ridiculous.

By on Sep 13, 2022

Review comment responded on Oct 18, 2022

Thank you for the feedback.

5
Family with small children

I like breakfast don't like the elevator because waited to long.

By on Sep 7, 2022

Review comment responded on Sep 10, 2022

Neng, Thank you for choosing to stay at the Holiday Inn Express and Suites Orlando Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Mike FattaGeneral Manager

5
Family

Great place to stay

By on Aug 28, 2022

Review comment responded on Aug 29, 2022

Dear Soren, Thank you for staying with us at the Holiday Inn Express & Suites Orlando Lake Buena Vista and for taking the time to share your experience. The entire team will be pleased to know that we exceeded your expectations with our service and cleanliness. Our goal is to provide a memorable experience for all of our guest and have them feel that this is their home throughout the stay. Your feedback will be shared the team; and we are fortunate to have a team that is dedicated to service and hospitality. We look forward to seeing you again when your travels bring your back to Orlando! Regards, Mike Fatta General Manager

3
Family with small children

The property was good. Once you arrive they said, i have to charge your extra for other amenities what they are offering. These were like parking and other charges. You would expect them to be covered especially when you are in a suburb which was annoying. Even the front staff were not friendly enough.

By on Aug 14, 2022

Review comment responded on Aug 18, 2022

Bhargav, Thank you for choosing to stay at the Holiday Inn Orlando Lake Buena Vista! We appreciate you taking the time share feedback regarding your experience. I do apologize for the service issue you encountered, and this has been addressed with the team. We hope that you will provide us another opportunity in the future. Regards, Mike Fatta General Manager

3
Family

There was mold in the bathroom as well as in the swing pool. The desktops were not working . I had to go to the hotel next door to send some emails .

By on Jul 31, 2022

Review comment responded on Aug 2, 2022

Thank you for the feedback.

5
Family

The hotel location was perfect for us, closed to everything we wanted. My kids love the complimentary breakfast. As the bonus, housekeeper came in and cleaned our room daily.

By , from LONG BEACH on Apr 25, 2022

Review comment responded on Apr 29, 2022

Thank you for staying with us and hope to welcome you soon.

5
Family

The property is clean and looks like it went through a renovation. Area is accessible to Disney and Universal, beautiful area for morning walk/run. I rated staff as ok for two interactions I had with them. One of it was we came back to the hotel in the evening with no housekeeping done(a day before checkout), when we called front desk the only response is ‘its weird, there s nothing that can be done now’. It rained the day before making us leave all towels wet and on the floor in anticipation of being replaced. I felt like the staff don’t care much to the trial end of the stay.

By on Apr 11, 2022

Review comment responded on Apr 11, 2022

Wow, thank you so much for the wonderful review! We're so glad to hear that you enjoyed your overall stay. Our team is always focused on providing the best service and our goal is to always make our guests feel at home while staying with us. Our staff appreciates you staying with us and we hope to welcome you back soon when you return to Orlando. Thank you!

Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel

11409 Marbella Palms Ct, Orlando, FL 32836
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