Hotel Wailea, Relais & Chateaux4.5 out of 5.0
Recent guest reviews
Awesome. Will definitely stay again for my next trip to Maui.
Recently refurbished, romantic, and serene. Staff was superb at every turn. Beach promximity was an issue, and we would not recommend this hotel for people with children.
This is my second time to stay in this hotel, it is so fantastic and I love it so much.
They are in a great location, near the beaches of Wailea. The rooms need updating but the bed is comfortable and all the rooms are suites. We love the access to the free spa that we used regularly.
Love this hotel! The suite was great. Only the breakfast was not that satisfying.
The lobby, pool and grounds were absolutely beautiful. It did not have that big resort or crowded feel. Definitely felt like we were in Hawaii. Rooms were disappointing. Dated and in need of remodeling throughout. Staff was very accommodating.
The entrance, bell staff, lobby, and pool area was all fantastic. The room, furniture, comfort, and amenities all need to be addressed. The hotel web site shows chic, modern, luxuriously appointed rooms. While the entrance and lobby areas promote this feeling, the rooms do not. Poor lighting, lack of furniture in a large suite, lack of kitchenette amenities, mediocre bedding, tv cables hanging down walls, stained carpet, etc... I will say the room was clean - just not at all what you expect. The Wailea location is great, just don't expect the image you see on the website throughout the experience.
we liked the low key friendly atmosphere>not being fans of the mega-hotels along the beach, Hotel Wailea, with its multiple elevations, lovely gardens and lawns, made our space feel very private(4 accommodations to a building). The views from nearly every perspective were wonderful. Capische?
The location was great. We normally stay in Kapalua, but wanted to experience this side of the island. The hotel has very little amenities. The fitness room says newly remodeled, although little to no equipment, and most was broken and old. The spa was not your traditional spa. Very old and run down and we went to use hot tub one evening and found it full of children with parents swimming in hot tub with sand buckets and shovels. In room wireless did not work entire stay. The pool bar was closed for the entire stay. The on site restaurant is only open for dinner. The laundry facility was being remodeled during our stay. We spent the bulk of our time spending money at other hotels that had facilities. I would recommend looking at other properties.
If you are looking for a quiet and serene getaway then this is the the hotel. Just blocks away from the beach but close enough. The staff was friendly and welcoming and the grounds were immaculate. The rooms are large and the housekeeping staff did their job to perfection. Overall a great Boutique Hotel.
My fiance and I traveled to Maui for our wedding/honeymoon. We thoroughly enjoyed our stay at Hotel Wailea. Staff was extremely friendly, grounds were beautiful, and the on-site restaurant was delicious(though not cheap). You will have to do some walking to make your way around the resort. Not an issue for either of us, but it may hinder others.
I had friends who were staying at a close by hotel that doesn't take reservations for less than 7 nights so to visit with them a few days I had to chose this place. The hotel seemed relatively understaffed since everytime I needed to call or asked for something I waited a while. There is only one restaurant on site and it is too far to walk to anywhere else. There is no room service for breakfast and the free breakfast buffet only ran until 9:30. Additionally this is the first hotel which has not been able give me even an hour late check out. On the plus side, they have Aveda products in the rooms!
Overall this hotel is well put together for a family looking to travel to Maui at a discount. It is not near the beach, a 5 minute shuttle is required to take you there were you then use the Grand Wailea (affiliated hotels) beachfront access. You do not get access to the pool however due to liability issues. The rooms at the hotel wailea are good for the purpose they serve they also include a small fridge and a two burner electric stove. A good tip is to stop at the costco before you leave OGG airport in Maui.
They put 4 adults in a 1 king size bed room. Meaning I spent $300/night to sleep on a pullout couch with my fiance while the other couple slept in the bed. We requested a 2 bed room and they said [...]didn't put it through though I showed them the reservation that stated 4. You had to walk UP HILL .5 miles to get to where your car was parked! Our room was pretty outdated and the bathroom needed to be tiled again and re-grouted. We had to call EVERYDAY for extra towels, there was hardly ever any towels at the pool. The day we got there we had to have the maid come and change the sheets on the pull out sofa as well as the bed because there was hair, sand, and pieces of dirt between the sheets. DISGUSTING! Then when I went to check out they had us staying an EXTRA day and checking out the next day and I had to show them MY reservation again to show them they were wrong and it was their fault. This was a COMPLETE NIGHTMARE!
The hotel was a perfect place to relax and enjoy the view. It was just far enough away from the beach and the main roads to be quiet, but close enough that it only took a few minutes to get there. The only problem we had were the smokers. We would sit on our lani and the smoke would ruin the experirnce. I wish you would make the entire place non-smoking.
We just slept and watched TV there. The pool side bar was very limited, and the are no affordable food options near this hotel. Prepare to spend upwards of $100 a meal or travel 20 minuets for any other options.
A beautiful hotel with nice cottage type rooms. Since we only stayed 1 night we didn't use any of the hotel amenities which was a waste of a pretty hefty "hotel amenities fee." I would not stay here overnight again due to that but would definitely consider it for a longer stay.
everything was great from the valet crew to front desk people. very friendly. love this place cause it was away from traffic areas and had a great view and the landscape was amazing.
The hotel was beautiful, the grounds/gardens were beautiful and extremely well kept, it was truly Hawaii. With regard to hotel location, the hotel is up on a cliff so the scenary is great. Good for pics and relaxing. However, the hotel is a bit secluded so if you are looking for a quiet getaway, then this hotel is for you. If you are looking for more action/nightlife, then you may want to stay somewhere else or make sure to have a rental car. Each room is a suite with a 2 burner stove and mini fridge. The only thing missing was a microwave. The pool area was kind of small, but nice and well kept. They said the hotel was fully booked, so even though the pool was small, there did not seem to be any issue finding somewhere to sit. We always got a seat at the pool. There is a bar by the pool, but I am not sure if there was always someone actually working at the bar, also their drink menu is very limited, they have a few different beers and Mai Tai's. We were traveling with my nephew, a 19 month old, the hotel had a kid pool, again, kind of small, but OK for my nephew. The staff was very friendly and helpful. The hotel offered a complimentary shuttle that can take you within 1-2 miles from the hotel to shops, restaurants...etc. This really helped us out because we did not have a rental the entire trip. Also, the hotel is pretty secluded, a car is needed in order to get to the nearest shops/restaurant. The drivers were extremeley friendly and personable. They really helped make the hotel stay a pleasurable experience. The hotel is NOT on the beach, but the shuttle can drive you to the hotel's beach area in which water, towels and chairs were included. It is a public beach so anyone can go, however, you must be a hotel member to get the chairs, water....etc. Each morning, there was complimentary pastries, bagels, coffee, tea, fruit in the lobby/lounge area, which was great, especially since the nearest restaurant was not walking distance. A few cons, there is only 1 italian restaurant at the hotel that was pretty expensive; the restaurant has a bar but they don't open until 5-6pm. The hotel also had a spa services, but they were overpriced. Lastly, it would have been helpful if the hotel had some kind of convienent store with snacks, toiletries, medicine....etc. Overall, our experience at the hotel was a positive one.
sightseeing,good eating, swimming, grat time just like other trips.
Within a short walk of Wailea Blue Golf Course, Hotel Wailea, Relais & Chateaux is within a mile (2 km) of Polo Beach. This 4.5-star resort has 72 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an outdoor pool. Also close to this Wailea resort are Wailea Beach and Po'olenalena Beach.
Enjoy dining at the resort's 2 onsite restaurants: The Restaurant at HW specializes in regional cuisine, and serves dinner; The Cabanas offers relaxing pool views. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception. Start your day off with breakfast, available for a fee.
The 72 air-conditioned accommodations feature kitchenettes and furnished lanais. There's space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and coffee makers are also standard.
At Hotel Wailea, Relais & Chateaux, guests enjoy a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include free WiFi in public areas, a conference center, and coffee/tea in a common area.