InterContinental Marseille - Hotel Dieu5.0 out of 5.0
Recent guest reviews
Indeed a stunning property with beautiful architecture, spacious rooms and beautiful deco. What made our stay an amazing experience was the courteous staff and warm welcome at the reception. Maxime and Jean Bernard went out of their way to exceed our expectations. I can not thank enough for their genuine care. I look forward to return soon to this beautiful hotel.
Hotel with a very high level of service,very nice clean and spacious room.The spa is incredible and employees at the spa are very helpful.I also tried some of the very good cocktails.The location is something that made me excited because I did not have to carry any transportation.All recommendations for the hotel!
We had a lovely stay at the Intercontinental Hôtel Dieu in august. The staff is welcoming and kind, and the rooms very confortable. However, we do really regret that the bar was very busy on friday night, and the hostel's customers are not allowed to book a table. The first seated are served and you could wait for hours for another available table. Plus, it' s a pity that no outdoor pool is available. Especially, when the kids are expecting one :(
This hotel is close to the waterfront and was previously the city's hospital. The rooms are generously sized with good amenities although the lighting around the desk could be better. The standout feature was the excellence of the staff who were friendly, informative and efficient. As an example, we wanted to find somewhere for my daughter to practice her musical instruments and the staff found us an empty room, presumably well away from other guests, but the room manager came out to greet us as well. We haven't stayed at an Intercontinental Hotel for many years but on this performance we might be trying others. Certainly in Marseille one couldn't do better.
We were extremely pleased with the hotel, the location, the service, the cleanliness, the food. The concierge staff was exceptional. Every recommendation they made, every bit of advice they gave was superb. The hotel is located only a few blocks from the bay, where boats are docked, and where numerous restaurants are located. Shopping is convenient and several centers are only a short taxi ride aaway.
Great room,great balcony. Service and room service very good. Bar terrace - service can be slow. Must be one of the most expensive bars in Europe - wow!!cocktails average 20 euros each! A beer is 9 euros Lovely hotel....
Came to Marseille with a friend, and as we are both IHG employees, we choose this lovely hotel. We booked a TWIN room, but unfortunately we had a few issues as the room was not clean as a 5 star hotel. We informed reception, and they were amazing. Upgraded was to a TWIN executive, which was a beautiful large room. And sent us letters, and extra amenities as a apologize. Staff was amazing! The way they deal with the issues is very nice, they just make you feel welcome and happy. The pool is warm, and you also have jet massage there. The hotel is well located, and you can just walk everywhere in Marseille. Will deffo stay here if I if I comeback to Marseille.
Just to say woww. Great, great hotel, perfect location, edge decoration, top cleanliness. Large terrace for drinks and snacks. A large bar, very complete, well attended. Spacious and clean rooms, incredibly comfortable bathroom, top notch restaurants. Its five stars are very deserve it. The price is representative of its quality.
I had booked this hotel on Expedia for two nights when we were going to be heading to Marseille. I had to cancel the booking due to a medical emergency. I had booked non-refundable so I did not expect a refund. However, an Expedia customer service agent told me that he would contact the hotel to see if anything could be arranged. After waiting on the line for 15 minutes, he returned saying that the hotel was prepared to refund the room but would charge a penalty. He said he asked the hotel to waive the penalty and they replied that they would need to speak with a manager to see whether this was possible. I was told I would hear a response on the penalty fee from the hotel in a few days. After a week I called again as I had not heard back from the hotel. I was told that there was no record of the hotel agreeing to refund the room minus a penalty and that the hotel refused to refund. After checking a few times, the customer service agent said there was nothing he could do and the hotel refused to offer a refund. I have no problem not getting a refund on a non-refundable room but not when I was clearly told I would get a refund. It appears a verbal conversation occurred between hotel staff and Expedia customer service where it was agreed that I would be refunded minus a penalty. Unfortunately, neither the hotel nor Expedia will uphold this decision. This experience definitely makes me much less likely to consider the Intercontinental Marseille or Expedia when booking future travel.
Stayed for 5 nights in a October. A nice room with quiet air conditioning. The breakfast was expensive, but good quality. Due to comments on Trip Advisor eat in restaurants other than the hotel. The reception and concierge staff were very very helpful and they did our restaurant bookings. We came back for afternoon drinks on a few occasions and the service was exceptionally poor. When cocktails are around €20 you would think they could adequately staff it. It was a shame as the outside bar area is quite lovely! Next time I am in Marseille I will probably stay there, and I hope bar staffing improves and the restaurants take heed of Trip Advisor comments of being slow and expensive.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 1963 reviews