InterContinental Marseille - Hotel Dieu5.0 out of 5.0
Recent guest reviews
1. Checkin was very slow, had to call twice to get luggage- was assigned a basic, very dark room with a tiny window, supposedly an upgrade (?) from the larger room I had booked bc of a "very, very restricted view of Old Port" - the staff was great in upgrading us to a room with a terrace. 2. I found out my rate wasn't the best - eventually corrected by front desk staff who is very professional and courteous - still I had to point it out with a screenshot from their website... 3. Food and anything else than room itself is very overpriced and you can feel the strong nickel and diming with many details most luxury hotels stopped long ago - it rather leads to the customer being on its guard. Auto charge minibar, no water provided at night as is almost universal 5* standard, paying access to spa (!), 1 cup of coffee and 1 glass only despite asking for 2 at least (?)... 4. Later check-out refused, even with a supplement, as "hotel fully booked". Well I simply booked an extra night, as I had checked absolutely all room categories were available, and at their lowest rate. That is taking regular customers a bit for stupid people - I understand they would want to charge for a late check out, try to avoid them for logistics, but no hotel, much less a 5* pretends to be fully booked when anyone can check online. When I pointed this out, they again corrected their mistake and allowed me to stay in the upgraded room, a very nice gesture... why not offer it firsthand? 5. Cleaning service does not respect the "Do not disturb" - entered several times. Overall it's rather a large business/ urban hotel with unremarkable standardized decor, a bit of a shame given the grand aspect of the building. The main thing lacking is a nice pool, beaches are very far, esp the best ones - you really miss it when escaping Paris or London in the summer - guess you can't have it all and it remains a very good choice for Marseille. Well located, very comfortable. PS: Typically, large 5* hotel chains know they host frequent travellers (including execs in the hospitality industry) who do not appreciate being taken for ignorant.
Great hotel with added history for our first visit to Marseille. Walking distance to the main port area. Great views of the city. Food was good and service was what you would expect from an InterContinental Hotel. Comfortable rooms. (IHG Spire Elite Member)
Yes, I love that properly managed estate! The hotel is a carefully maintained balance in everything: safe and remote location in the very city center. A lot of helpful staff, though you easily find a place to hide away from bustle and enjoy sun or nice city view at the terrace. The concierge is a person you can absolutely trust for dining, shopping or sightseeing. It is a rare opportunity to get advise from educated and talented human being :) We got upgrade to junior suit, it was really great, with everything you need for a luxury stay. Breakfast substantially improved from last time we stayed, we enjoyed it every morning. The hotel itself is a good reason to travel to Marseille again!
Even though the photos on the internet are amazing they simply do not do this hotel the justice it deserves. Walking up the hill it looks like a palace and is perfectly positioned with a view of the Port and just a short stroll to anywhere in Marseilles. The hotel itself is magnificently finished and the rooms are glorious but the staff at this hotel are what sets it apart. The concierge team led by Audrey Berr deserve special mention. They truly know this city and steered myself and many others to truly wonderful experiences during my stay.
Situated in a beautiful part of the city, the hotel occupies an historic building very well preserved. On top of a hill, it faces the famous Notre-Dame de la garde'cathedral. The hotel's terrasse offers unique views and comfort. By french standards, the rooms are large but ... The staff is professional but rather cold.
Relatively a new hotel (4 years) overlooking the port. The hotel and the rooms are beautiful. The room was large and modernly designed, the bed was very comfortable and the rain shower was great. Breakfast was with many options also many fresh fruits and was served on the balcony which was also great location to start a working day.
I love the Intercontinental hotels. I have been an IHG rewards member since 2004. This hotel is brilliant. The service was excellent with helpful staff both inside and out. As an IHG ambassador our booked room was upgraded. It was on the top floor at the front overlooking Marseille harbour. The bed was very comfortable and large. All the amenities one could want. The building itself is very stylish. Breakfast is served on a terrace viewing the town towards the harbour. Good choice of dishes. The hotel is less than five minutes from the harbour with all the restaurants and bars anybody could need but could be expensive if you don't watch out. There was nothing to dislike here for me.
This is absolutely one of the most beautiful hotels I have ever stayed in. The room was very spacious, modern and had a big bathroom. Plus our room had a breathtaking view. The staff was really friendly and helpful. The hotel had also a good location as it was only a few steps away from the harbour. The outside breakfast room was awesome. You do have a lot of breakfast options. Good service where you can order any eggdish you wish to have. The gym and the swimmingpool where also very comfortable and hygenic. We had a great time in Hotel Dieu and when we are planning to go back to Marseille, we will defenitely stay in this beautiful hotel!
For our week-end in Marseille, we stayed in this great hotel. As we went to Marseille by TGV, we took the metro from the Saint-Charles railway station to the vieux port, which is only two stations from the railway station. Then, from the metro station to the hotel, it took us 10 to 15 minutes on foot. The hotel used to be an old time hospital (Hotel Dieu), and looks like a historical monument externally, but it is obviously a modern hotel inside. The hotel is on a hill side, and Walking down to the vieux port takes only 5 minutes and relaxing, and on the bank of the vieux port, there are restaurants and souvenir shops. Going down is relaxing, but walking up to the hotel with luggage is not so relaxing, but I heard that the hotel is offering a service to bring you up to the hotel or take you down with a golf cart. By the way "le panier" (old city of Marseilles) is 5 minutes on foot to the right. If you want to go to the other side of the vieux port, there is "Ferry Boat" service, which is included if you buy a transport pass (We took one valid for 72 hours at the railway station ). Our room, quiet and well air-conditioned, had a small covered terrace with an opening, through which we had a beautiful view of Notre Dame de la Garde, which we could admire across the Vieux Port. The king size bed with a good mattress was comfortable to sleep in. The bathroom had a separate bathtub and a shower. We had bath robes and slippers. As we are ambassador members, we had free fruit (Apples) and Navettes des Accoules (small hard speciality cake of Marseilles). Fine weather allowed us to take our breakfast on the terrace, The choice of food and drinks is excellent, with real fresh fruit juice, delicious house-made muffins and banana cakes, omelets (to order, but included in the breakfast buffet), etc. We enjoyed our breakfast in the open air, admiring Notre Dame de la Garde!! The personnel was friendly and nothing to complain about. So, if we are to go back to Marseilles, we will certainly go back to this hotel.
We have stayed at other ICH around the world and enjoy Ambassador status so decided to use some of the points we'd earned from an earlier stay in ICH in Puerto Rico for part of my birthday treat. The hotel is indeed very very grand and really is so imposing sitting up high and look down on the port. Our room was lovely but rather small and dark with only a small window and then an archway further outside which really cut down on the light. The decor too was all grey and sleek and no doubt the height of someone's good taste but I did really want to be able to see what I was doing in the room and the lights were, once again, chic, moody but not much use to see by. The bathroom was fantastic, massive, deep bath, separate "drench" shower and separate w.c cubicle. Good lighting in here thank goodness. Adequate wardrobe and storage space. The bed was massive and exceedingly comfortable. Made use of the Pillow Menu choice too, the original pillows were so soft with feathers that I felt like they were trying to smother me on the first night! Fruit and water delivered gratis each day. Wi-fi good. Breakfast on the terrace would have been nice if there had been any sun on the terrace before end of breakfast time at 10.30. This meant, because its situated quite high up, that it was quite chilly even on a July morning. The selection wasn't what I would call 5 star, pretty disappointing and a bit hard to find your way round in a pokey dark sort of cavern area. No staff to ask about things for much of the time. One thing that was very strange for us was the you couldn't get a decent, HOT cut of coffee or tea, hot water was only ever lukewarm! and there was never a teaspoon to stir your drinks with in the table cuttlery set up - very strange. Didnt stay in the hotel at all in the evenings as the price per person for dinner was advertised at 99 Euros per person!!!! - at out for 60 Euros for two !! Hotel does feel just very posh and imposing but with no friendliness or warmth just a sort of "efficient" service but that leaves something to be desired.
- Walking distance to La Vieille Charite and Museum of Civilizations in Europe and the Mediterranean
- Free WiFi in rooms and public areas
- Onsite dining
Located in 2nd Arrondissement, InterContinental Marseille - Hotel Dieu is a leisurely stroll from popular sights such as La Vieille Charite and Museum of Civilizations in Europe and the Mediterranean. This 5-star hotel has 194 rooms and welcomes guests with 3 restaurants, a full-service spa, and an indoor pool. Located in central Marseille, the hotel is also near Notre-Dame de la Garde and Chateau d'If.
Enjoy a drink at the bar or get your fill of regional cuisine for breakfast, brunch, lunch, or dinner at Les Fenetres, one of 3 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 194 soundproofed rooms provide minibars, espresso makers, and safes. Guests can expect free WiFi and LED TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in pillow menus. Phones, ironing boards, and desks are other standard amenities.
Guests of InterContinental Marseille - Hotel Dieu enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is offered for EUR 28.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and conference space.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 1792 reviews