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Best Western Hotel du Mucem

Property class: 3

Choose dates to view prices

Photo gallery for Best Western Hotel du Mucem

A kitchen area with a wooden door, a refrigerator, a sink, and a counter with various food items and containers.
A wooden shelf with jars, baskets, and a bottle, against a wall with a black line design.
A hotel reception area with a reception desk, a large mirror, a yellow chair, a round table, and a wall-mounted TV screen.
A hallway with a mural on the left and a series of black-and-white drawings on the right.
A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
22 Rue Mazenod, Marseille, Bouches-du-Rhone, 13002
  • Place, Les Terrasses du Port
    ‪5 min walk‬
  • Place, Le Panier
    ‪9 min walk‬
  • Place, Grand Port Maritime de Marseille
    ‪16 min walk‬
  • Airport, Marseille (MRS-Marseille - Provence)
    ‪43 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk with a lamp, a TV, and a window with curtains.

Comfort Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a painting on the wall.

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

A hotel room with a bed, a bedside table with a tray of breakfast items, a chair, and a wall with a colorful stripe pattern.

Standard Room, 1 Twin Bed, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room With Double Bed-Non-Smoking

A hotel room with a bed, a desk, a chair, a mirror, a wardrobe, and a bathroom visible through an open door.

Comfort Room With Double Bed-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

1 King Bed, Non-Smoking, Superior Room, Twin Beds on Request

  • Sleeps 2
  • 1 King Bed

1 Single Bed, Non-Smoking, Standard Room, Single Room, Safe Deposit Box, Courtesy Tray

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Marseille

Located in Old Port of Marseille, Best Western Hotel du Mucem is within a 10-minute stroll of sights such as Docks of Joliette and Les Terrasses du Port. This 3-star hotel has 29 rooms and welcomes guests with 24-hour room service, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Les Terrasses du Port - 5 min walk - 0.3 miles
  • Docks of Joliette - 5 min walk - 0.3 miles
  • Le Panier - 9 min walk - 0.5 miles
  • Museum of European and Mediterranean Civilisations - 11 min walk - 0.6 miles
  • Grand Port Maritime de Marseille - 16 min walk - 0.9 miles

Getting around

  • Joliette Station - 5 min walk
  • Arenc Le Silo Tram Station - 18 min walk
  • Marseille - Provence Airport (MRS) - 25 min drive

Restaurants

  • ‪White Rabbit - ‬3 min walk
  • ‪Gilberte & Marguerite - ‬6 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Café Le Major - ‬1 min walk
  • ‪Frisch Süßes - Berliner Kebap - ‬4 min walk

About this property

Best Western Hotel du Mucem

Guests of Best Western Hotel du Mucem enjoy free WiFi in public areas, a 24-hour business center, and free newspapers. Offsite parking is available for a fee. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a vending machine and a TV in a common area.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hydromassage showers. Other standard amenities include electric kettles, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 30 per day); discounts available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 14.50 per person
  • Snack bar/deli

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • High chair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Pet weight must not exceed 18 lbs per pet
  • Service animals exempt from fees

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, ANCV Chèques-vacances, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Parking has height restrictions.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Hotel Mucem
Best Western Hotel Mucem Marseille
Best Western Mucem
Best Western Mucem Marseille
Best Du Mucem Marseille
Best Western Hotel du Mucem Hotel
Best Western Hotel du Mucem Marseille
Best Western Hotel du Mucem Hotel Marseille

Frequently asked questions

What's there to do near Best Western Hotel du Mucem?

This hotel is situated in Old Port of Marseille within a 10-minute walk of Les Terrasses du Port, La Vieille Charite, and Docks of Joliette. You'll also find Marseille Provence Cruise Terminal and Grand Port Maritime de Marseille within a short drive.

How much does it cost to stay at Best Western Hotel du Mucem?

As of Oct 2, 2026, prices found for a 1-night stay for 2 adults at Best Western Hotel du Mucem on Nov 2, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Hotel du Mucem?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 30 per day (discounts available).

Does Best Western Hotel du Mucem have a casino at the property?

No, Best Western Hotel du Mucem doesn't have a casino.

Will I find an indoor pool at Best Western Hotel du Mucem?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Hotel du Mucem?

Amenities that appeal to couples at this hotel include 24-hour room service, premium bedding, and a hydromassage showerhead.

Does Best Western Hotel du Mucem have a restaurant with a breakfast menu?

Yes, Best Western Hotel du Mucem serves a full breakfast each morning for a surcharge from its snack bar.

Will Best Western Hotel du Mucem allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Hotel du Mucem for a fee of EUR 10 per pet, per day.

How close is the airport from Best Western Hotel du Mucem?

The closest major airport to Best Western Hotel du Mucem is Marseille - Provence Airport (MRS), which is 14.7 mi away (25 minutes by car).

Best Western Hotel du Mucem Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 184 out of 467 reviews
Rating 8 - Good. 204 out of 467 reviews
Rating 6 - Okay. 56 out of 467 reviews
Rating 4 - Poor. 16 out of 467 reviews
Rating 2 - Terrible. 7 out of 467 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central and comfortable, breakfast was plentyfull and the shops closeby.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very nice staff.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Some construction in the area, staff was helpful.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Staff & service
Great service, and the place was ok overall.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the centre, comfy bed and parking nearby
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and price

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
It is far from view port and the markets and the activity areas
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like this hotel
Stayed 1 night in Jun 2025