Skip to main content
Beginning of main content

Best Western Hotel du Mucem

3.0 out of 5.0

Recent guest reviews

Nice hotel in the great location, everything easily reachable by foot. Metro is 5 min away, bus/train station 20 min away. Very helpful and friendly staff. Breakfast buffet for 11€ was good as well. Definitely worth the money.

Although very clean and pleasant, including a very helpful staff and great location, there are two items that make my latest visit to this hotel underwhelming. First, my room was a sauna that resisted all attempts at temperature regulation. This stay was in winter, so it was a heater/boiler issue. Had to leave a window open all night. Next, Wi-Fi was intermittent at best. If your hotel has me questioning whether or not I have violated some maximum data allowance and shut me off for the evening while I am trying to manage an ongoing construction project on the other side of the globe, chances are I won't be staying with you again.

The hotel is good for a low budget trip. I went on a cultural trip with my university and the rooms spacing is great to share. (I stayed in the double bedroom). The breakfast was only breads, ham, canned fruit, cheese and scrambled egg. I wished I could've found something more natural and healthy. At least boiled egg instead of scrambled. The people in the fronk desk were very nice, thought the women at breakfast only asked for a room number in an annoying way and offered something to drink but after wouldn't provide any kind of service, they rather sat and spoke to each other. Watch out for the cups, it was very hard to find a cup or glass that was not stained, even the coffee cups at the room. There is not a nice view in this hotel. But I repeat, if you go for a low budget it is probably one of the best options.

We spent two nights in this small boutique hotel on the edge of the Panier, the Vieux port and the Docks . It is a 5minute walk from the Jolliette metro station great for independent travellers and comfortable rooms. Staff were excellent and really good when some of our party were taken ill. Comfortable functional rooms and a great location add up to a good deal.

Pro: - Very modern - Close to public transport - Clean hotel - Near Joliet square with some terraces - Con - We got a room on the sixth floor. That was quiet tiny and not for claustrophobic people, as there were only windows at the inclining roof. - Try to avoid fifth floor.

Stayed here 1 night before joining cruise - I agree hotel much better inside than out. Staff on Reception desk very helpful. Breakfast was okay - plenty of choice and staff friendly. Walking distance to the old port etc. Approx cost of taxi from here to Bus/Train Station Euro 15. Rooms small however adequate and clean.

Friendly persons working in front desk and the breakfast. Breakfast was good and fresh, typical food from the local area of Marseille/Provance. The room is not big but okay size, simple and clean. I was alone, so for me it was perfect size. View from balcony was street view, cruising ship and the church nearby. Entrance had two sofa's and some refreshments. I would stay there again and the price was cheap.

The room was small but functional, clean and had a comfortable bed with two cushions. The bathroom was nice, clean with a comfortable shower. The breakfast was very good with a variety of bread and beverages. Very friendly and helpful service at the reception and in the breakfast room.

Good location, near to the cathedral ("la Major"), the Mucem and the Vieux Port which are all easily reachable by foot. Walking in the other direction, a brand new shopping area ("les docks") and just a few hundred meters, the sea is in front of you. The hotel has an agreement with a public secured car park just a block away with an interesting fare. Tramcare to Cannebière is just another block from the parking. Staff is friendly and breakfast (11€) is great with a number of local products with an explanation in English in the menu. Our room was rather small with a view on a courtyard, not that great, but it was very tidy and the bathroom was of reasonable dimensions. No noise at all.... The hotel opened in 2012 and seems well maintained, all floors and wall are neat. We'l probably come back !

This Hotel was exactly what expected, yes the rooms were small and we hated the saloon bar doors to the bathroom, but it was adequate for our 2 night stay. The staff all spoke English and were extremely helpful. There was an empty fridge so you can keep food in there, you need too as a Continental breakfast is 11Euros each. There was coffee and tea and a kettle and a small TV with a couple of English Channels, but that's par for the course. Free Wifi in the room as well. The nearest supermarket is very good for croissants and pastries which we had with coffee for breakfast. Marseille is an industrial town and although the Hotel is situated near the Beautiful Cathedral and the Museum, there is not a lot else to do. The metro is less than 5 minutes walk and you can buy tickets in reception which is very useful as there is no ticket kiosk in the station. Do not expect to eat out in the evening as all the bars and restaurants close by about 7. We were lucky to find a bar that still had people talking at the bar and they prepared a burger and chips on our first night and Lasagne on our last night. Also forget about EU regulations here. The barman and clients were all smoking in the bar and there are no bins for dog poop, so watch your step. Would we go back. A sounding NO.

22 Rue Mazenod Marseille Bouches-du-Rhone

Hotel highlights

  • Walking distance to La Vieille Charite and Museum of Civilizations in Europe and the Mediterranean
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in 2nd Arrondissement, Best Western Hotel du Mucem is within a 10-minute walk of popular sights such as La Vieille Charite and Museum of Civilizations in Europe and the Mediterranean. The 29 rooms at this 3-star hotel include iPod docks, TVs, and Frette Italian linens. It's in central Marseille and also close to Notre-Dame de la Garde and Chateau d'If.


For your convenience, a full breakfast is served each morning for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room.


All 29 soundproofed rooms provide iPod docks, free newspapers, and safes. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries, and beds sport Frette Italian sheets. Phones and desks are other standard amenities.

Property features

Guests staying at Best Western Hotel du Mucem enjoy free WiFi in public areas and free newspapers. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables.

Room options

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 Twin Bed, Non Smoking

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 247 reviews