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Best Western Hotel du Mucem

3.0 out of 5.0

Recent guest reviews

Phone contact amazing, arrived late and left early. Adrien made everything possible to make sure we got breakfast at 5:45 am. Great people that work with there heart. Really recommend its very close to the Mucem

The room was fair for the price paid, and most of the receptionists could speak English which really helped at times given my limited French. The midday checkout and willingness to hold bags until 18:00 was also good for evening flights. However, there were some things to watch out for. We ordered room service one night (because most restaurants close in Marseille at 17:00 apparently), and the cheese burger resembled the small 1 minute microwave kind, not to mention at 8.00 euros, it also arrived without chips. The other meal was about the same in portion lacking. After ringing back and asking for the chips which were in the menu, we were told there weren't any chips included (which there was), after the receptionist checked the menu herself, she agreed to send some up. This took in excess of an hour and they weren't particularly cooked and at stages were like raw potato. However, they apologised and gave us the fruit salad we ordered for free, so I can't complain at the service. Finally, we asked for a taxi back to the airport to be booked by the hotel, the receptionist advised it would be 55 euro. Expensive for the 20-minute journey but hey, we were on holiday. Assuming the fixed fee, we went to the airport and the driver asked for 76 euros. He was charging 10 cent a second. So it's a nice place, just don't ask for any of the other features and you will be alright!

While booking, I had my doubts about this hotel which is located next to Marseille's massive ferry terminal to Africa, in the typical "cheap hotel" area. However I turned out to be much better than expected: - The area is indeed quite cool. The seaside front (2 streets from the hotel) has been completely refurbished with the new museums (including the MuCEM which gives name to the hotel), a massive and very nice mall (Les Terrasses du Port) and two cool leisure areas with nice cafés and eateries (Les Docks de la Joliette and Les Halles de la Major). So while the area looks like probably it was a bit dodgy 10 years ago (and there are still cheap and run-down hotels here and there), it is being gentrified at the speed of light and feels safe and interesting. - Accessibility is good. Metro and tramway next to the door. Main train station is a 20 minute walk (without heavy luggage), otherwise the metro is there. An easy 10 minute walk to the Vieux Port. - The hotel has also been refurbished. My single room was clean, looked like new, Wifi worked perfectly, as well as heating (it was a chilly day in Marseille). Single bed was reasonably confortable. - Staff is friendly and attentive. A perfectly convenient budget option in an interesting area in Marseille.

If you're looking for a no fuss hotel, affordable, with very clean, comfortable and modern rooms, a short walk away from the old port and the Panier district, this is the way to go. Good restaurants all around. We were very satisfied!

we visited Marseille on passing thru to a other location so just stayed one night the staff is very friendly and our room was very clean with a small but appropiate bathroom the bed was an in between but comfortable we had nothing to complain the hotel is situated near the big cathedral and there are a lot of nice restaurants in the neighbourhood this is a perfect hotel for a weekend and we will visit again

Nice hotel in the great location, everything easily reachable by foot. Metro is 5 min away, bus/train station 20 min away. Very helpful and friendly staff. Breakfast buffet for 11€ was good as well. Definitely worth the money.

Although very clean and pleasant, including a very helpful staff and great location, there are two items that make my latest visit to this hotel underwhelming. First, my room was a sauna that resisted all attempts at temperature regulation. This stay was in winter, so it was a heater/boiler issue. Had to leave a window open all night. Next, Wi-Fi was intermittent at best. If your hotel has me questioning whether or not I have violated some maximum data allowance and shut me off for the evening while I am trying to manage an ongoing construction project on the other side of the globe, chances are I won't be staying with you again.

The hotel is good for a low budget trip. I went on a cultural trip with my university and the rooms spacing is great to share. (I stayed in the double bedroom). The breakfast was only breads, ham, canned fruit, cheese and scrambled egg. I wished I could've found something more natural and healthy. At least boiled egg instead of scrambled. The people in the fronk desk were very nice, thought the women at breakfast only asked for a room number in an annoying way and offered something to drink but after wouldn't provide any kind of service, they rather sat and spoke to each other. Watch out for the cups, it was very hard to find a cup or glass that was not stained, even the coffee cups at the room. There is not a nice view in this hotel. But I repeat, if you go for a low budget it is probably one of the best options.

We spent two nights in this small boutique hotel on the edge of the Panier, the Vieux port and the Docks . It is a 5minute walk from the Jolliette metro station great for independent travellers and comfortable rooms. Staff were excellent and really good when some of our party were taken ill. Comfortable functional rooms and a great location add up to a good deal.

Pro: - Very modern - Close to public transport - Clean hotel - Near Joliet square with some terraces - Con - We got a room on the sixth floor. That was quiet tiny and not for claustrophobic people, as there were only windows at the inclining roof. - Try to avoid fifth floor.

22 Rue Mazenod Marseille Bouches-du-Rhone

Hotel highlights

  • Walking distance to La Vieille Charite and Museum of European and Mediterranean Civilisations
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in 2nd Arrondissement, Best Western Hotel du Mucem is within a 10-minute walk of popular sights such as La Vieille Charite and Museum of European and Mediterranean Civilisations. The 29 rooms at this 3-star hotel include iPod docks, TVs, and Frette Italian linens. It's in central Marseille and also close to Notre-Dame de la Garde and Chateau d'If.


Start each morning with full breakfast, available for a fee from 7 AM to 10 AM. Order from 24-hour room service to satisfy your hunger without leaving your room.


All 29 soundproofed rooms provide iPod docks, free newspapers, and safes. Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries, and beds sport Frette Italian sheets. Phones and desks are other standard amenities.

Property features

Guests staying at Best Western Hotel du Mucem enjoy free WiFi in public areas and free newspapers. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 288 reviews