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Novotel Marrakech Hivernage

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel Marrakech Hivernage

Outdoor pool, pool umbrellas
Exterior
Miscellaneous
Lounge
Daily buffet breakfast (MAD 120 per person)

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry

Explore the area

View in a map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000
  • Place, Casino de Marrakech
    ‪3 min walk‬
  • Place, Le Grand Casino de La Mamounia
    ‪8 min walk‬
  • Place, Avenue Mohamed VI
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.6 out of 10
Good
(5 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(12 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, Multiple Beds

7.6 out of 10
Good
(12 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Marrakech

Located in Gueliz within a 5-minute walk of Bab El Djedid, Novotel Marrakech Hivernage is within a 15-minute stroll of Casino de Marrakech. This 112-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Casino de Marrakech - 3 min walk - 0.2 miles
  • Le Grand Casino de La Mamounia - 8 min walk - 0.5 miles
  • Avenue Mohamed VI - 10 min walk - 0.6 miles
  • Koutoubia Mosque - 11 min walk - 0.6 miles
  • Jemaa el-Fnaa - 20 min walk - 1.1 miles

Getting around

  • Marrakech Central Station - 6 min drive
  • Menara Airport (RAK) - 8 min drive

Restaurants

  • ‪Casino de Marrakech - ‬3 min walk
  • ‪Nobu Marrakesh - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬5 min walk
  • ‪Café Extrablatt - ‬2 min walk
  • ‪Comptoir Darna - ‬2 min walk

About this property

Novotel Marrakech Hivernage

Family-friendly hotel with a fitness center and a 24-hour front desk
Novotel Marrakech Hivernage features an outdoor pool, a children's pool, and a gym. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and an arcade/game room.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 15 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MAD 150.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MAD 120 for adults and MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Are free cancellation options available at Novotel Marrakech Hivernage?

Novotel Marrakech Hivernage offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do within easy reach of Novotel Marrakech Hivernage?

This hotel is situated in Gueliz, just steps from Casino de Marrakech, and within a 10-minute walk of Le Grand Casino de La Mamounia and Bab El Djedid. You'll also find Jemaa el-Fnaa and Majorelle Garden within a short drive.

Is parking available on site at Novotel Marrakech Hivernage?

No, there isn't parking at this hotel.

Is there a spa available at Novotel Marrakech Hivernage?

Spa services at the hotel include mani/pedis.

Does Novotel Marrakech Hivernage feature a casino on the premises?

No, Novotel Marrakech Hivernage doesn't have a casino.

Will I find an indoor pool at Novotel Marrakech Hivernage?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Novotel Marrakech Hivernage?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Novotel Marrakech Hivernage?

No, this hotel doesn't have a spa tub.

Does Novotel Marrakech Hivernage have a restaurant with a breakfast menu?

Yes, Novotel Marrakech Hivernage serves buffet breakfast for a surcharge each morning at Bazz'art.

Will Novotel Marrakech Hivernage allow pets to stay free of charge?

No, pets aren't allowed at Novotel Marrakech Hivernage.

Are there connecting rooms at Novotel Marrakech Hivernage?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Novotel Marrakech Hivernage?

The closest major airport to Novotel Marrakech Hivernage is Menara Airport (RAK), which is 3.5 mi away (8 minutes by car).

Are there rooms with balconies that I can book at Novotel Marrakech Hivernage?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or pool views.

Reviews

Novotel Marrakech Hivernage Reviews

7.4

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 238 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 239 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

Reviews

8/10 Good

G

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property may need some maintenance. Staff are really helpful.
Stayed 6 nights in Sep 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Terrfic location, ambiance and amanities. Breakfast in the garden patio area is terrific and the spread is generation and varied. Overall, service is very good and the bed is comfy!
Stayed 3 nights in Aug 2025

6/10 Okay

Jafar

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Stayed 4 nights in Aug 2025

8/10 Good

imtiaz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
A tired basic hotel, the rooms are a good size, bed is comfortable, bed sofa is lumpy and unusable for sitting or sleeping, the toilet is tiny and claustrophobic and really dark as the lighting is dark,the bathroom is not good, the basin is tiny, the shower cubicle is small and the bathroom is really poorly lit, the lighting is terrible. The reception staff are excellent 👍 5⭐️,the cleaning ladies are fantastic 5⭐️the breakfast staff are fantastic 5⭐️and the security staff ishmael and the others are fantastic 5⭐️
Stayed 7 nights in Aug 2025

8/10 Good

Iftakhar

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good but could be better

Was disappointed with the room as expected it to be more modern.
Stayed 2 nights in Aug 2025

4/10 Poor

suaibur

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, amenities
Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)
Stayed 4 nights in Aug 2025

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay great location great price!

The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.
Stayed 4 nights in Aug 2025

8/10 Good

Sajeda

Liked: Staff & service, property conditions & facilities
Staff were great and really helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Habib UL-Haq

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
Stayed 4 nights in Jul 2025

10/10 Excellent

Marina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sami

Stayed 1 night in Jun 2025

2/10 Terrible

Imad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.
Stayed 1 night in Jun 2025

8/10 Good

Jaymie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
Stayed 4 nights in Jun 2025

6/10 Okay

warren

Traveled with family
Good location, pool was great, rooms dated and check in took a while be prepared to wait
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect place to stay while visiting Marrakech.
Stayed 2 nights in May 2025

10/10 Excellent

Bill

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great busy area
Stayed 1 night in Apr 2025

8/10 Good

Aidan

Stayed 3 nights in Apr 2025

2/10 Terrible

Uwaoma

Poor experience with reservation

Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights. Emails sent to them and hotels.com have remained unanswered.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sharat

Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin, Beckenham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was here for a business Trip, done for my needs
Stayed 2 nights in Mar 2025

4/10 Poor

Claire

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
Stayed 7 nights in Feb 2025

2/10 Terrible

MOHAMMAD TASLEEM

Disliked: Staff & service, amenities, property conditions & facilities
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed ! The customer service at reception was absolutely atrocious ! The lady at front desk just disregarded a few of us like we were from the jungle. Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ? She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ? Straight disregard ! Wow then to top it off the room was terrible . No air conditioning in the room it looked mad tidy the room needs crazy upgrading ! Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done ! Breakfast was complete rubbish compared to most of the other hotels in line with Novotel ! Please avoid this hotel at all costs ! It is just not worth giving them you’re hard earned money !
Stayed 1 night in Feb 2025

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