Four Seasons Resort Marrakech5.0 out of 5.0
Recent guest reviews
After traveling through morocco for the past ten days what better way could there be to end up at the Four seasons. The same service that you know and love is what is found here. The rooms are huge and the food and staff amazing. Always love the four seasons.
This is my second time staying at this hotel. The first time was the year that it opened and I did not like it very much (long story that I will not go into here). I am so very happy with the way the hotel has evolved, both physically and experientially. The gardens are a highlight, I had so much joy just wandering the grounds at different times during the day. The best part was the service, it feels the same as a S.E. Asian Four Seasons. The smiles, attention too detail and genuine care that the staff have for the guests is palpable. I stayed for a week and loved every minute of it and look forward to my return. What sets a hotel apart from the rest is the way that they deal with unexpected situations. While at the hotel I had an unexpected medical situation. Even as a lifelong expat, when you get sick in a foreign country its stressful and traumatic. There is no greater feeling of security and comfort as when you know you are being well looked after. The GM, Blaise Montandon, was an absolute "rockstar" in handling me and my situation. He went above and beyond the call of duty by personally escorting me to the hospital and staying by my side long into the night to make sure that I was well looked after. Thank you to Blaise and his amazing team for taking such exceptionally good care of me. I am a fan.
A delightful 4 day stay at the Four Seasons Marrakech was blemished only at the check in experience. We were told, with no apology, that our room was not ready (though it was after check in time) and "perhaps you'd like to have lunch or visit our gift shop" (translation: pay double retail while waiting for our competence to catch up with our standards). We were also told we'd be called when the room was ready . .. we weren't. Regardless, the rest of the stay was Four Seasons quality. I'd say the staff (other than at check in) were as friendly and helpful as any anywhere. The pool is a delight and the breakfasts (included) were great (omelette station). Badr is an incredibly good concierge. Restaurants on site (Middle Eastern and Italian) were both excellent without painful prices . . though the wine lists a bit scant.
this is a lovely hotel but far from the standard i expected from four seasons. Having stayed at 3 others in the last few years- the attention to detail by staff falls short of what you would come to expect. Only staff so far that are a credit to the hotel are those by the family pool. Reception do not seem interested unless you are french or of another nationality. As a family we do not expect doors to be opened etc but simple things such as correct bills to pay. Correct rooms on arrival ( sorted promptly ) but again not to be expected by the FS. No English papers but lots for other nationalities. Stated 4 days in a row they would get one....still waiting. Plus points are rooms and pools are lovely and quiet. Kids club brilliant and simira is great with our youngest who always refuses to go in to a club but did on this holiday. All in all great hotel and holiday. Just those extras you'd expect from the four seasons are lacking which is such a disappointment. Would i stay here again ? Definately but managers need to step up to egypt four seasons standard.
nice staff & atmosphere, delicious breakfast, very attentive staff at pool area & exzellent helpful staff at reception during my wife's sickness !! to be improved: 2 times turndown forgotten, not very attentive in room service with refilling nespresso and fridge, ... for a fourseasons all services should be perfect
Nice property not far from main town, let down by very slow service in restaurants and in room dining. Our son went to sleep hungry 1 night after waiting over 1.5hrs for a simple chicken nuggets and chips.
Every aspect of the hotel was absolutely amazing. When entering, all cars and taxis go through security, so we always felt very safe. The grounds are stunning, and the concierge was extremely helpful. They helped us call taxis when going out, restaurants to make reservations, and even helped us book a guide for the souks for a very reasonable price. The pool, of course, was beautiful.
Incredible hotel, have stayed her 3 times without my children over the years. Our most recent trip last week for 6 nights we bought our 4 year old twins. It was the best holiday we have had all together. The hotel facilities are second to non. The staff are so helpful and caring. We will be back very soon.
The entire experience was perfect. The staff was friendly and accommodating. The food was delicious and the spa delivered the best facial I have ever had in my life (the god & diamond facial is worth every penny).
My family and I enjoyed our holiday so much we came back 4 years later this summer. We were treated so well from the beginning from the start until the end. At every step the staff were attentive and the breakfast was incredible, especially the juice bar! We also used the gym and the tennis courts everyday, the gym classes morning and night proved to be excellent, we created a bond with the personal trainer and we had a great time overall. Would strongly recommend the hotel, the food and the services, we are counting down until we can visit again. The city is beautiful and the proximity of the hotel to the town centre means we can easily explore whilst being away in our villa at the same time. Can't recommend the hotel enough!
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 1281 reviews