Hotel Marrakech Le Semiramis4.0 out of 5.0
Hotel Marrakech Le Semiramis4.0 out of 5.0
Recent guest reviews
We came 4 of us to this hotel Sunday night (early morning). Night receptionist has seen that my mother is on a wheelchair and she cannot walk very well. He gave us a room on the floor where was not lift. He said the room is quite big. Ok. I took a wheelchair and transfers to my mother room. So every time we left the room or coming back. I have to take a wheelchair and move the first wheelchair and then my mother. After staying 3 days in this hotel, another receptionist called me on the room phone and I've been informed that we have to move to another room on the second floor which was in a different wing with lift. Ok. They left me to move everything to the new rooms without helping me. Absolutely horrible people with no feeling and lazy. Breakfast every day the same food. Omelettes and bread nothing else. No choice at all. If you have a baby and you need a kettle to boil some water you have no chance. You need to pay 20 DH OR 2EURO for boiling water. Disgusting. I told them in Europe is a kettle everywhere, the DM told this hotel is cheap not like Europe. Which is not true. Pls, avoid this hotel. Dinner charging 190 DH per person. If this is cheap I am the King.
We were there for three nights. I booked a room for a couple but upon arrival I was given a three beds room. Furnitures in the room were dated. AC didn’t work properly and it was hard to sleep. Not much of a option for vegetarians. How ever beautiful garden and a grand pool.
I spent there 3 days. Bar and restaurant must be improved. Not much choice of drinks or food. Rooms are old but ok. Pool area is amazing and clean. Very close to local shops and public transport. Safe and quiet area not far from central Marrakesh. Overall nice place to stay for a short break.
I stayed at this hotel for 2 nights with my daughter and my both parents. The stay over all was ok nothing special really about it. We arrived at reception and check in was smooth enough no troubles and staff polite . 5 minutes later decided to go to the restaurant to have some lunch after 3 hours drive we were hungry we sat at one of the tables by the pool and waited for more then 10 minutes until i decided to go grab some menus and tell staff that we have been waiting for a while not nice for a 4 stars hotel. Food was fine but waiters and waitresses seems fed up and overworked and service was average. Same again when me and my daughter decided to go have lunch by the pool , lunch was not included on the booking so we had to pay fair enough but at least try to provide a good service this one was shocking the elderly gentleman who was there seemed angry and not happy at all working there ordered a bottle of water and it took him 30 minutes to bring it only when he was bringing the food. The rooms are clean and big but please change the carpets looks like they have been there for ages same with the ones in the hall way. Big credit to the chefs who are there by the buffet at breakfast and dinner time , they are very polite very helpful and smiling all the time they even helped my parents carrying dishes to the table. Management should spend some money on maintenance and look after the staff. i will not be going back
Stayed for 4 nights with partner. Hotel is very nice overall, especially the gardens & pool area. Rooms are spacious & have a nice balcony. Although the hotel could do with some maintenance, it is very worth the price & would come here again. Comfortable beds
We had a family holiday here and loved it. As many have said, the pool and gardens are gorgeous! It’s frustrating that the service and maintenance in the rest of the hotel is not so good. Some of the recent reviews giving this hotel 1 out of 5 are harsh! Yes, there was only 1 socket working in our hotel and yes we asked for towels twice in one day and they never arrived, BUT the majority of the staff were friendly and pleasant. The buffet breakfast was very good in our opinion. Omelette and chapati chef. Meats. Wide selection of bread and pastries. Very nice coffee. Mint tea. Olives. Some cereals. The alcohol is overpriced in the hotel. About £14 for a cheap bottle of wine. £2 for a 24ml beer. One bar man was lovely, the other was miserable all the time. There’s a Carrefour in Carre Eden shopping centre in Gueliz which sells alcohol. It’s about 20 minute walk and it’s a nice shopping area too. We ate in local restaurants, not in the hotel. Twice in Bingo restaurant which had a really good atmosphere. Lots of locals. It cost £30 for a family of four. There’s also a cool student cafe just round the corner and an amazing patisserie at the bottom of the road. The staff and locals were VERY friendly! We also are at Kech Burger which was fantastic and less than £20. It’s about 0.5 miles away and the same street has about 10 restaurants with a good vibe. A taxi to the airport is 150 Dirhams. Don’t pay more!!! Taxis into the medina range from 50 to 70 depending on time of day and whether there are many taxis available. You can also get the No 1 bus at the end of the street for 4 dirhams per person and it takes you right into the medina, 5 mins walk from the souks. So we had a great holiday. A range of guests from families to groups of friends in their 20s. The staff were mostly friendly and helpful. Take time to explore the local area and merely use the Semiramis as a base with decent breakfast. Until it sorts out it’s customer service (especially towels haha) and lowers it’s food/drink prices, it doesn’t deserve guests secondary sales. Shame - it really could be a genuine 4 star hotel with minimal effort and staff training. Oh and we don’t think the Spa was open or the nightclub. The gym was about 30 years old with mostly broken equipment. Tennis courts were good.
We came to this hotel at 11am and we were told hotel check in starts at 2pm. So we had to put our baggage on the side and had to roam around marrakech for 3 hours, we came back and they said 5 minutes it will be ready, we waited for 45 minutes and we finally got the room. Wait it gets even worse, we entered the room and the beds were filthy and used towels all over the place. Absolutely poor staff. Cleaning staff came to clean our room 2 hours later. They said they will bring towels in 10 minutes. I’m writing this a good hour later and no towels. *IMPORTANT* Reading the reviews I thought it can’t be that bad as the reviews say. However it is the worst hotel ever. Poor staff communication. Cleaning staff don’t know what they doing. I seriously think there is only one worker that’s managing 186 rooms that’s how slow and poor it is. Please for your own benefit if you want a good holiday don’t come to this hotel. I seriously cannot believe how poor a hotel can be. Really appauling and disappointing. Waste of money. It’s not even worth the stay. The trademark of this hotel is when you ask them for something all they do is ring a bell waiting for a worker to come, they chat and he goes missing for half an hour until we ask for him again. No sense of professionalism.
Nice hotel but not so keen on cats everywhere, especially when eating. Pool is nice but again there are cats roaming around. Not too far from the airport which is a bonus. Food is okay, nothing special.
Rude staff - don't accept international wire payments - threatened to cancel our reservation even though we paid because we didn't send the payment receipt on time - The staff member yelled at me on the phone telling me that she was going to give the room to someone else if I didn't give them a warranty check. No food or water can be brought inside the hotel; you have to conceal it otherwise. Really horrible stay. Wouldn't recommend it to anyone.
I had two nights here and it was the worst experience. The reception staff did not know the details of the reservation and asked me extra (my reservation is 2 rooms, 3 people). They asked me for three additional charges. (There are 4 guests in Room 2) The room they gave me was on the ground floor and connected to the gardens, but the window locks were broken, and they were dirty and there was no basic towel. I protested the receptionist and said they could not give you a towel. I do not understand this attitude in this 4 star hotel They replaced the room and there was a towel, they tricked me. The room that was replaced had a toilet toilet broken and the reception did not answer the phone. I am looking directly at the reception to have several chats but they were ignoring my request. The next day, after asking the manager directly, he had to go directly to the toilet twice to fix the toilet. They failed to fix it and told me to change rooms, but there was nothing in the reception. The appearance of the hotel is to deceive you, and the attitude of the room and staff is the worst. Other users who see this recommend not to visit here. This made a strong impression on tourists who came to Morocco and Marrakech for the first time. I would have misunderstood Morocco and Marrakech's attitude to be like you if the other hostels were not friendly. The hotel wishes to keep the guests a basic manners. Send me to the worst hotel that fools me 이곳에 가지 않는것을 추천할게요 어떤방은 수건이 없어요 수건을 요청했더니 원래 안주는 거래요 방을 바꿧더니 수건이 있네요? ㅋㅋ 방은 더럽고 화장실엔 물때가 가득 그리고 물빠짐도 잘 안되고 리셉션 직원의 태도는 최악이네요 창문 시건장치는 고장나있고요 아무튼 문제가 하나둘이 아닙니다 화장실 변기가 고장나서 전화했더니 리셉션은 죽어도 전화 안받고 직접가서 요청해도 죽어도 안옵니다. 매니저 앞에 죽치고 앉아있어야 그때서야 하는 척 합니다. 아무리 봐도 장난치는거 같은데 제 영어가 짧아서 강력하게 항의하진 못하고 항의 한다면 프랑스어로 뭐라고 합니다. 그래놓고 영어라고 우깁니다. 기본이 안된곳이므로 가지 않는것을 추천합니다.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Gueliz, Hotel Marrakech Le Semiramis is within a few miles (5 km) of popular sights such as Palais des Congres and Koutoubia Minaret. This 182-room, 4-star hotel has an outdoor pool along with free in-room WiFi and free self parking.
There are multiple options for onsite dining with 3 restaurants, including Chellah, which has pool views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 9:30 AM.
An LCD TV comes with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a spring water bath, a hair dryer, and free toiletries. Other standard amenities include a balcony, a sofa bed, and a minibar.
Hotel Marrakech Le Semiramis features a nightclub, an outdoor pool, and a children's pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly hotel include a fitness center, a steam room, and outdoor tennis courts.
Reviews from Trip Advisor
52.0% of guests recommend this hotelTotal of 1271 reviews