Hotel Marrakech Le Semiramis4.0 out of 5.0
Recent guest reviews
The location was odd. When me and my posse arrived the hotel was sorta on its own, just a long, abandoned, broken down, street that smelt of sewage placed in front of the hotel. It didn't seem to fit. Also many homeless people would be on that street, begging for money and for you to go 'sit' with them, which made me feel uncomfortable, but thats not really the hotel's fault. The room was alright, not amazing, not bad, average toilet/beds, sink and tub were the best. A TV that didn't seem to want to work, also a leaking fridge. I stayed there for 6 days, by the 4th our air-con started to blow in the smell of sewage into our room, causing us to move to a 'VIP room', which was no different, only different bed sheets. The VIP's air-con didnt work, toilet was faulty, and the Wifi was worse in this room compared to our first room. There were cockroaches very close to our room, making our experience there worse. The hotel itself is pretty, didn't have any problems with staff and food, all really friendly, just the rooms were very poor and there were very little activities to take within the hotel, even worse for children. Would I go back again? No. Been there, done it, dont go to this hotel for top relaxation, because me and my friends didn't get that and it looks like not many other people did either.
Do yourself a favour and don't stay here. I made the mistake of staying for a week. Paid £350, which is a lot of money, expecting a 4* place, at best it's a 2*. The place is filthy, old, disgusting, dark and the staff are so ridiculously rude, it's as if you're offending them by just being there. The pool has very limited chairs with limited parasols, so enjoy being burnt and sweating in the sun. No poolside service. No food or drink allowed from outside of the hotel. Description says mini bar in room, usually hotels give you bottles of water, here NOTHING. Stains everywhere in the room. Holes in the tiles, broken tiles, dirty carpets with stains, other people's hair in my bidet, which means it hasn't been cleaned. Quite frankly, its appalling how Hotels.com are advertising this as a 4* on their website, I'm so annoyed about this and there's nothing I can do about it, there's no protection for me as a guest apart from just stick it out. I wish I had the £ to book somewhere better and I'm so annoyed that I chose this place. I saved up for a weeks summer vacation to have to live in this dump. Please do yourself a favour and don't stay here!!
Wouldnt recommend staying at this place, for the same price you can get a better hotel elsewhere. 1. The hotel doesn't look anything like in the pictures. 2. The staff were unhelpful- our air conditioning did not work and we asked 4 times for it to be fixed and it never was. 3. They only serve food at certain times, nothing in between. The food isn't that good either, if you do stay there i would recommend a café outside of the hotel that serves much nicer food for half the price. Plus on one of the days we wanted breakfast at 7.30 and the hotel restaurant didn't even work as it was 'too early'. The only two good things about the hotel were the room size and the swimming pool. If it wasn't for the swimming pool would of given 2 stars.
The hotel its nice,i appreciate they clean the room everyday.the pool and garden every morning its cleaned.nice staff and helpful.the pool its nice and decent size,clean.very nice,i will go back again 👍
It`s a basic room, however in my opinion too expensive for what you pay for, you would be better of in a riad which is cheaper and probably better. The pictures are not what you get, it looks way better than what you see (not being naive, this was just over the top)
We wouldn't return to Marrakesh, you basically can't trust anyone, they are all trying to get as much money out of you as they can! The staff in the hotel were very nice but the hotel was so empty, no night club, the bar closes at 10pm, no kids club (not that I needed it) dinner was terrible but breakfast was ok, nobody explains anything to you so it was a few days before we realised you could ask for eggs, omelettes or Moroccan Pancakes and the coffee machine is in another room. The room keys need resetting almost everyday! The pool is nice and comfortable sun loungers but the hotel is really run down. Absolutely no entertainment whilst we were here, and nothing at all in this area to walk to apart from a cafe called Bingoz, they serve a basic menu no alcohol but nice food and very friendly. We were here during Ramadan which I would not recommend, you can't even purchase alcohol from a supermarket during Ramadan and there are no bars, the only place you will get alcohol is in your hotel. Everyone recommends that you visit the souk in the Medina, but personally myself and my daughter found it very intimidating, you get hassled all the time and I was glad to get out of there, it is an experience but not a pleasant one, everyone is trying to rip you off, and it feels quite a dangerous place to be. If you take a taxi always get a price in advance, the price of a taxi from the hotel to the souk should cost 20 dirham during the day and 30 during in the evening. We stayed mostly in the hotel and got ourselves a good suntan but we have no intention of ever returning. One thing that wasn't mentioned when booking is that beach towels are supplied for use around the pool. This is possibly a better destination to visit outside of Ramadan.
Upon arrival we were greeted by a very friendly and polite elderly gentleman Mohamed who escorted us to the Reception. I felt as if the staff at the reception were a little unprofessional and could have given a better overall service. However if I were to point out the good, since our room was not yet ready I asked the lady if I can get a room with a pool view she did not fail to please. Our belongings where kept in a safe room until our room was ready and we were told to go enjoy the rest of the hotels facilities. There are two bars and a restaurant within the hotel all of which offered great service and delightful staff always ready to help. I believe majority of staff members were conversational in English so communication was not so hard. The hotel was clean and well kept , the maids were lovely and very sweet, we always came back to a perfectly cleaned bedroom and even our belongings were kept safe. however if your not comfortable with keeping your belongings out is also a safe which at extra cost could be used. The room was large and roomy with a beautiful balcony view and was equipped with blow dryer , room phone that didn't always work and a TV that only connected to one channel. A Benifit of the hotel room was being provided with an mini fridge to store your goods. The breakfast buffet was beautiful everything is fresh and anything cooked is made I front of you, over wall Was very delicious and enjoyable. Prices for restaurants were decent yet affordable. One let down was the service provided by room service , I felt quite disrespected by them and felt as if I was being escorted for cash. However I would like to believe it was a matter of miscommunication , I don't agree with hidden costs anything that complies you to pay for should be written so I am aware of charges and not being told different price on two separate days for the same thing. The reception lacked knowledge on the area and its surroundings however once again the same bellboy at the start of the trip named Mohamed was happy to help letting us know distance, local price for cab journeys and much information and recommendation from the outset and throughout the entire stay. The location of the hotel was not to far from the medina (city centre) however the journey is not walking distance and was only close by catching a cab. There was a local pharmacy , shops , restaurants and many more places you may need. There is always taxi available outside and you'll always see security at the hotel entrance. Hotel has its own nightclub and spa. Also offering free wifi however quite slow due to traffic during peak hours. Honestly to slow to upload pictures and videos I recommend getting a local sim from the airport on arrival if your stay is longer than a few days Other than my own reasons for not enjoying my stay one thing the topped it off was there lack for safety. There was no first aid kit and when asked for a plaster they referred me to go to the pharmacy to purchase it. A basic first aid kit box should be kept on hand anywhere and in any hotel especially ones that are family friendly. To conclude my stay the hotel was very pleasant and nice, however the service provided by the reception staff was not so pleasant other than one older gentleman who was very friendly. The service given by room service was awful. And because of this I felt as if the 4* expectations was more of a 3* given. I don't want to leave this on a bad note I truely appreciated the poolside bar members all the bellboys and maids for there kind and beautiful service I am greatful because of them we had better stay. I wish I could name them all by name so they know the service I got from them made my stay more enjoyable. I recommend a hotel with a pool if staying during hotter months since Marrakech has no beaches, unless your willing to travel out of the city.
This hotel is rubbish and unclean with rude and scruffy staff. On check in they are very rude and ignorant and scruffy. When we found our room only one key worked and we had no working air con. And no towels in the room. This was reported to an unresponsive reception. After no response an hour later we reported it again. I ended up getting towels off the maid on a different floor. The air con was working the next day but we couldn't control it. We had some money stolen from our room by the cleaners. I was speaking to the receptionist who could understand me until I said they have a thief stealing from my room, then she could not understand a word I was saying and neither could her colleague. This hotel employs at least one thief.
I had to wait 1:30 minutes to do my check in. I can understand that the occupation was high but they should have arranged and expect such a situation. No Wifi in room only in Public area. so wifi to me is a basic tool in my holiday. Last, there was so much noise coming from the night club outside as my room was in the parking view Garden, pool and the location are really good. Breakfast was fine as well
Reception staff not friendly at all on arrival. No eye contact. DO NOT get a room anywhere near reception! The discoteque is on EVERY night until 5am and it is very loud. Asked to move rooms on second night and ended up with pool view which was great. Rooms are basic, very worn and could do with a re-vamp but OK and clean. Pool area is great. Lots of sunbeds and shades areas for the heat of the day. Prices in hotel are average, not too expensive. Food is fairly poor. Limited choice and very Morrocan (no full english or 'western' foods on offer). Staff are not that friendly and speak limited English. Recommend getting the hotel guide 'lella' if you venture into the medina. She is LOVELY! Really needed as she takes you where you want to go and helps haggle for you. She's only 330 dirhams for as long as you want her for. All in all, a good place to stay for a chill out, but rather basic when it comes to rooms and food.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Gueliz, Hotel Marrakech Le Semiramis is within a few miles (5 km) of popular sights such as Jamaa el Fna and Palais des Congres. This 182-room, 4-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Located in central Marrakech, the hotel is also near Koutoubia Minaret and Ben Youssef Mosque.
There are multiple options for onsite dining with 3 restaurants, including Chellah, which has pool views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
All of Hotel Marrakech Le Semiramis's 182 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and minibars. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer spring water baths, hair dryers, and free toiletries. Safes are also included.
Hotel Marrakech Le Semiramis features a full-service spa, a nightclub, and an outdoor pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a steam room.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 1069 reviews