Adam Park Hotel & Spa Marrakech5.0 out of 5.0
Recent guest reviews
This is what we are currently dealing with- with no pre warning! We returned from breakfast to find a building site with a cordoned off area and no pool with a horrendous noise.previous to this all was well, lovely staff, nice hotel, no complaints , but this is too much to bear. Will be publicising this and contacting my insurance company.
Well, on arrival the staff were courteous and welcoming and a porter carried our cases to our room. We booked a standard room that was spacious, extemly clean and well maintained. Although Adam Park is namely a “Spa resort” be prepared to pay extra for all facilities even a sauna cost / steam cost us £30 each and limited for 30mins. Breakfast Hall - honestly it was like the third world there were birds flying into the hall I even watched one pecking at someone’s bread roll whilst they were fetching their main course. On the last morning the chair I was sitting on had bird droppings on it and I’m not exaggerating. On the plus side there is a large shopping mall literally 5 minutes walk away with a massive supermarket great for stocking up on room snacks and drinks. There are also loads of eating places and clothes shops etc in the same complex. I forgot to mention the hotel bar is very expensive, you’ll need a lot of money just to get tipsy. A brandy for me a Bacardi for her was 195AMD around £20 so if you do like a tipple stock up from the supermarket. My overall view is Adam Park is more like a 3 Star hotel and I was glad I only stayed for four nights anything more I would’ve gone crazy and broke paying for all the extras.
Recently we went to Marrakech and stayed in this hotel for 7 nights. Rooms are bright, big, cozy and spacious. Reception is welcoming but it could have been a lot better considering 5* rating and need lots of improvement. Housekeeping is really poor and we have to keep on calling reception to get things done as they don't picked up phone ever. Breakfast was OK and not so great and so as the staff, lacked of normal courtesy of showing you to table and take your order of drink. All 7 days we have to find our own table which may not be cleaned and had to wait for someone to clean it. Never got our morning coffee apart from one day. There are 3 restaurants in the hotel with limited menu but they are good. There is a nearby supermarket to buy stuff like water etc. as simple 1.5l of bottle will cost you 30 dirhams which is sold at 5 in the supermarket so beware what you order in your room. I would look elsewhere if visiting again.
The hotel is Ok nothing fancy.. The breakfast is ok, however same menu over and over again. I stayed there for 5 night and only had breakfast there 2 times. The eggs and sausage were cold one morning and hot the other clearly the staff are not maintaining It properly. There are 2 ladies outside one makes omelette the other makes pancakes which was good however there were only 2 pans to make omelet hence, when there were more than 6 people in the line you will have to wait minimum 5 mins before you got your omelette. The restaurant was nice had dinner there and I enjoyed the food, I only tried the Moroccan cuisines. The bar is small from what I saw but you do have the option to seat outside where there are more seats. A typical beer is about 60 dirham which is quiet a lot. 7 min walking distance from the hotel is a supermarket on the lower ground floor -1 where you can buy more beers and pay less ( supermarket stops selling alcohol from 7pm but market is open till 11pm) It’s a big hotel my room had a garden view from the balcony however at evening they would either not turn the lights on or switch them off by 8pm so all you could see was pitch black square which was a shame. I took a suite the room was big and comfortable, would have like It more if there were more lights a bit more brighter, there were loads of spot lights and lamps but didn’t make the room bright as sometimes you want them to be. The bed furniture was very comfortable. My room was getting cleaned everyday but never or sometimes maybe one coffee sachets was being replaced and yes there were no tea bags in the room not a single one, luckily I only drink coffee but it wasn’t getting stocked when the rooms were getting cleaned. The curtains kept falling off called reception, someone came and fixed It. room service was a joke 2 teas took 45 min to be brought up and they were 30dirham each, the only arrived 5 min after we cancelled the order. Reception staff didn’t bother about mentioning about the free shuttle to the main Marrakesh there was a lil schedule in the corner of the reception. No mention about kids Center or even a sign about It. This is not a 5 start hotel in any means however It has the potential to be one with right management.
Wow I mean wow best hotel ever it has high level service sooooo clean and breakfast another level security is excellent to so safe and secure gives u that peace of mind also free shuttle bus to jama al fana and is amazing
Arrived at resort late in the evening, the welcome was lovely. We were shown to our villa, we were not told that we could not access any room service. There was a microwave fridge and dishwasher in the villa, but I went on holiday to avoid cooking so went unprepared to do my own. There is no shop in the hotel to buy any essentials. The breakfast was ok, the evening meal had a limited menu especially if you were staying there for 2 weeks. There was a lovely big pool that was not used as the water was freezing. The room and the communal areas need a lot of tlc to bring it up to standard. The best bits of my holiday were the staff, the negatives were lack of amenities in the hotel.
We arrived at the hotel and were told that we had checked in too late to stay in the type of room we requested. We didn’t know beforehand that if you check in late you might not get the type of room you paid for, customer service was very poor the attitude of the staff member was cold, abrupt and unsympathetic. Be aware that the pool is not heated (freezing even in the boiling sun) and the gym is the worst I have ever seen - total of 5 machines, old, dusty and some not working.. The room offers complimentary water bottles (as you might expect) but this is not replaced each day, which is surprising. Thinking hard about positives - the pool area is big and the pomegranate seeds at breakfast. However, would not stay here again.
- on arrival we found out the suite we booked had the breakfast area just outside it so if we used it the noise would travel into our room from 7-10:30 every morning. The other suite similar to the one we booked faced a noisy construction site and didn’t even have a terrace. We were moved to a suite with a shower but not a bath tub and we had informed them in our booking we must have a bath tub for our baby. None of this information was apparent on the booking. - on arriving at our room there were no slippers, bath robes or bath towels. Only hand towels. We had to call several times and even went to reception to request them. Bath towels came the next day and slippers and robes a couple of days in. Our robes and slippers were taken again during room service but not replaced and again needed several calls and visits to reception to get them back which again never seemed to get to us the same day. - often during room service our cups and glasses were left unwashed. We called to inform them but nothing was ever done about it. - we asked for a baby high chair when purchasing food at the bar near the pool and the first 2 staff told us to go to the restaurant which was closed in the daytime and only opened at night. The 3rd staff that came along told us to use a child chair which would work for a 5/6 year old child not a 7month old baby. We asked if they could get it from the restaurant and they refused and said we can use the toddler chair. We asked if we could take the food to our room instead then and they said no get room service. We told them we’re going to complain to the manager. By the time we returned with the deputy manager they had bought the high chair over and lied about the whole situation. - my husbands iPhone headphones were stolen from our bedroom when we left them there one day. - the big pool was cold everyday. And the children’s pool was not clean. - the kids area is advertised for all ages but has tiled floors with nothing on them so my baby could not use it. - I booked a hammam and a massage and they were advertised to be 45 and 50 minutes. However they had me finished within 1 hour 30 minutes and from that time in between they had me waiting around doing nothing for around 20 minutes. And yet we were charged full price. - whenever we asked the hotel for a taxi even though we knew the standard taxi prices some of the hotel staff would agree a higher price with the taxi without informing us and we would always have to ask before getting in to check that their charging the standard rate and not more. - we spoke to the deputy manager about the problems we had faced and he agreed we were just trying to get basic things and said he will speak to the manager to see what they can do for us. We never heard back. We asked for the manager another day after this but he never showed up. On check out we asked again if we could speak to the manager and he was not available and had done nothing to make up for the bad service. - for a 5 star hotel where we booked an expensive suite and spent so much more money with them on room service, restaurant, bar and spa we received the worst service. We are definitely not coming here again.
we enjoyed a 2 night stay at the Adam Park Hotel. The hotel is of good design, the room was spacious and clean. The bed and sleep were very comfortable and the in room facilities were minimal but adequate. The pool is great and the area relaxing the bar had a good cocktail list with a great lunch selection. Dinner at the hotel was good too with a variety of dishes. We found the shuttle to the market good but the last bus back is a slow one! Must take a walk on the bridge in the lift 😁
We had a great time here! The pool was nice and clean. We went with 2 small children and staff were very friendly and helpful especially a lady called Sana who works in reception. There was a free shuttle bus to the main square every day, which in only a 10 minute drive. There is also a huge shopping centre only a 5 minute walk away.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Agdal within 2 miles (3 km) of Agdal Gardens, Adam Park Hotel & Spa Marrakech is within a few miles (5 km) of other popular sights such as Jamaa el Fna. This 226-room, 5-star hotel has a full-service spa along with free in-room WiFi and free valet parking. Saadian Tombs and El Badi Palace are also near this Marrakech hotel.
Enjoy dining at one of 2 onsite restaurants including International, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.
All of Adam Park Hotel & Spa Marrakech's 226 rooms are air-conditioned and have an array of amenities, including balconies or patios, minibars, and free newspapers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.
A full-service spa, a steam room, and free WiFi in public areas are featured at Adam Park Hotel & Spa Marrakech. A stay here includes free valet parking. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include 3 meeting rooms, a 24-hour business center, and a free kid's club.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 788 reviews