Palais Aziza & Spa5.0 out of 5.0
Recent guest reviews
My husband and I stayed here for our anniversary, we were there for 4 nights and prior to our arrival I informed the hotel it was for a special occasion. The hotel is beautiful, lovely interior and pool area. It is situated around ten minutes drive from the centre of Marrakesh so is like an oasis of calm in a bustling city. July is the low season due to temperatures reaching 45+ degrees. If you can handle the heat then you are sure to feel like you are practically the only ones in the hotel. Most days it was only us who were by the pool! The first evening we decided to dine in the hotel as we were both tired from travelling, the food was good but very expensive. After that we dined out in the medina or new town most evenings and prices are much more reasonable, in fact we found we had more courses and wine for the same price as one course in the hotel. The theme of expensive continued with soft drinks etc in the hotel, crazy prices, so we tended to buy ours outside and bring them in. All areas inside and outside the hotel are clean and tidy but I do feel the pool could have had a clean. Unfortunately the owner likes cats and there are around a dozen who roam around the property, I don't mind cats but I do mind when we are being pestered at meal times- not what I expect from a five star. The only other slight disappointment with the hotel is around the problem of our anniversary meal, we had asked the reception to book us a table at a restaurant in the medina, only to get there and find the booking had been made for the previous evening. As you can imagine we were pretty upset and although the hotel rebooked us somewhere else we still had to incur the taxi charge to take us from one venue to another. I was also disappointed the hotel did nothing to mark our anniversary, the hotel was empty and a small gesture would have been most appreciated. All in all we had a good stay at this hotel and it is a fantastic property but to be truly five star you need to get the details right and I feel there is still some work to do here.
Having visited before and rated this wonderful hotel 5 stars maybe I was expecting too much. First the positives: wonderful swimming pools set in glorious well maintained grounds, quiet (I mean near empty, we were the only two guests round the pool on 2 days in July). Friendly staff who great you with a smile. Now for the niggles. We had to find staff for drinks and to clear empty bottles away. Only once in 4 days were we approached and asked if we wanted a drink they seem so intent on cleaning the hotel and manicuring the grounds that they can at times forget the guests! After all there were so few guests. Second beware of the in-hotel prices - the cost of soft or fizzy drinks is just far too expensive (40Dh £3.50 per can 60Dh £5 per bottle of beer) we SHARED a club sandwich at lunch and a bottle of beer each and it came to £28.00 so it was off to the Medina to buy sprite cans and water at 5Dh each (45p) and store them in the room fridge! Finally, it was our wedding anniversary which the hotel knew about - they arranged a meal booking in another restaurant and when we got there it was full and we were turned away. An unfortunate mix up. We would have thought that also maybe a small gesture from our hotel to say "Happy Anniversary" but no there was nothing. Hey ho. As I say, just small niggles but five star hotels earn their five stars by going the extra inch or two. Would we return? yes sure but a note to the management focus less on cleaning and preening and more on your guests, its guests that make your business grow.
This a fantastically calm hotel with beautiful grounds and really excellent service. The suite was beautifully decorated: dark walls, working fire, huge comfortable bed with a whirlpool bath, stunning terrace overlooking the pool. The gardens and pool area are really lovely, strutting peacocks, tortoise and very friendly cats make for a daily visual feast. The staff are all excellent, especially around the pool. The quality of the food is very good and reasonable and the restaurant is very elegant. Why not five stars: the gym is terrible, doesn't really exist, the spa is a little slapdash with no finesse and not terribly relaxing - this is quite common in Marrakesh but nevertheless annoying when you are looking to relax, had it been better I would have booked for several treatments. Whilst the suite was stunning, it was very noisy on ocassion with our neighbours upstairs banging around. Our movement through fast track upon arrival at the airport was good but let down by the fact that the hotel failed to send our car and we ended up for over 45mins for our driver to arrive. They did apologise for this and provided us with a free transfer back to the airport. Overall this is a great place to which we shall return.
From the moment we walked into the resort my husband and I were treated like royalty. Not only did they allow us to check in early, but they allowed us to check out late due to our late flight. The room was tastefully decorated and I loved the service. I saw that a past reviewer suggested they keep up the excellent service they offer at the start of the stay (like replacing the complimentary bottles of water in the room) and I noticed that they took the advice! Each time we returned we had a clean room and fresh water and towels. The breakfast menu has a wide variety and the dinner menu is great but I wish they had more options. However, the room service food was top quality. I highly recommend this place for a romantic stay in Morocco. Oh and no problems at all with wifi signal. :)
My husband booked this trip for us and to be honest i wasn't that keen on going. But he booked us a weeks stay at the palais aziza & spa, and I couldn't have been more surprised!! The hotel grounds were beautiful and the scenery was picturesque!! We had a lovely room with a private terrace. The staff were all very kind, the receptionists, restaurant staff and house keeping were the most kindest people I had come across in a hotel. The hotel is about ten minutes from the medina in a taxi and shouldn't cost u more than 100 dinars. Would definitely recommend this hotel to friends and family. Oh and the hotel has 2 amazing size outdoor pools. There is also a lovely spa i.e. Sauna and jacuzzi. It is poorly lit which I found creepy, so didn't feel comfortable going in there on my own.
My daughter decided that the Palais Aziz was the place that she would like for her Wedding. I had no hesitation agreeing with her, as our previous visit was a wonderful experience. The staff, without exception, were both charming and efficient, taking great pride in producing excellent service. "So this had to be the place for the Wedding". We had almost 60 guests for approximately 7 days, ranging from 1 year old to retired. Once again, the staff were wonderful, never missing a beat and looking after everyone to their usual high standard, ensuring that the Wedding was a great success and my daughter had a day that is worthy of remembering. The food was amazing and everyone was delighted with the high quality of both the food and the Moroccan Wines. I would not hesitate to recommend a stay in this Tranquil piece of paradise and am already planning my return trip. My thanks to Daniela, Karim and all their wonderful staff for the tremendous effort they put in to make sure we all had a great week. D. Deacon Elliott - Mother of the Bride.
My husband and I spent 10 days at Palais Aziza & Spa. We highly recommend the resort for those seeking tranquility and peace in Marrakech. Just 10 minutes away by taxi to the Medina, Souks, shopping and great restaurants. A taxi ride is 100 to 150 Dirharms depending on time of day. The accommodations, service, spa and friendliness of the staff were beyond expectations. Without hesitation, We left our suitcases and personal belongings at the resort for several days while exploring the Atlas Mountains and Sahara. Special thanks to their full staff for making our first trip to Marrakech special!
We visited the Palais for the first time two years ago, after recently getting engaged and it was at that point we knew we had to get married here! The hotel is a little piece of tranquillity set in amazing gardens, but yet close enough to the madness of the centre if you want to venture out. The General Manager, Daniela, and her team could not have done more to make our stay and wedding perfect! Karim is a superstar and in charge of the restaurant (also an amazing cocktail maker!!) The pool staff and all the bar and restaurant staff were also amazing...the lady in the restaurant remembered what wine I'd liked from our trip 6 months previous so made sure she always had it ready for us!! Service is incredible and the setting breath taking!! After our friends left we moved from a junior suite to the romantic villa which was just dreamy. For our wedding dinner we had the meze, followed by the beef on almond mash and the chocolate fondant to finish. Everything was cooked to perfection and the local Moroccan wines they have are absolutely lovely!! The breakfasts are stocked with everything you can imagine and there's something quite special about dining next to the pool with the resident peacocks and tortoise wandering around. We shall absolutely be back to celebrate our wedding anniversary and our 60 friends and family who came with us all spoke equally highly of everyone at the hotel.
My partner and I stayed at the Palais Aziza & Spa for 7 nights in April. Overall we had an amazing stay and enjoyed exceptional hospitality and five-star facilities in a first class location. The hotel which was built by Saudi Prince Bandaris, comprises 28 rooms and is located in a very smart, exclusive, upmarket, leafy, palm fringed suburb, 3-4 miles from the city centre – the nearest neighbours are opulent private residences of wealthy Moroccan landowners (the starting price for a single hectare of land in La Palmerie is 1 million Euros). Whilst slightly more isolated than other hotels, the hotel is a short taxi ride away from the thriving heart of Marrakech offering you the best of both worlds – sightseeing to your heart’s content and then retreating to a peaceful and calm haven. As you enter through the hotel’s gates, the approach takes you along a drive lined with lime and pomegranate trees through beautifully maintained and manicured gardens to a collection of small red sandstone buildings including the main building which houses both the superior and deluxe rooms and junior suites. If you are lucky you will catch a glimpse of the resident peacock strutting his stuff closely followed by his two wives. The decor in the reception area is very classic - zellige tiles, classic Moroccan arches, a water feature and beautifully designed lanterns and furniture with a sweet smell of orange blossom pervading throughout. We were given a short guided tour on arrival and then taken to our junior suite (no. 12) which was on the first floor overlooking the two pools, opposite the main restaurant (the Maroliano). It was extremely spacious, well maintained and beautifully appointed with an amazingly comfortable bed (with pillow menu), an iPod dock, a large flat screen TV, a very large private balcony with seating area and curtains that could be drawn to afford some privacy from the adjacent suite, and a very large bathroom which included double sinks/vanity mirrors, a monsoon shower, a whirlpool bath and an impressive selection of wonderful smelling toiletries. Room service was excellent and our privacy respected when the red ‘slipper’ was hung on the door handle. We often returned from dinner to find fresh rose petals sprinkled across our bed and towels. The Maroliano offers al fresco dining (breakfast and dinner) overlooking the two pools. Breakfast comprised a good and plentiful selection of fruits, pastries, yoghurt, meats and cheeses served buffet style with eggs and banana/nutella pancakes cooked to order. Freshly squeezed orange juice was available with a good selection of teas and coffee (with fresh fruit smoothies available to order). We had dinner at Maroliano twice during our stay. The menu is extensive and comprises a fusion of Moroccan and Italian fare. The maître d’ was extremely friendly and attentive and on both occasions the food and service was outstanding. We sampled the veal tajine with prunes, the Moroccan tangia, roasted beef tenderloin on a bed of mashed almond served with foie gras raviolis and beef jus and the duck breast. The only slight criticism was that it lacked atmosphere a little and the relatively few occupied tables meant that we found ourselves whispering to each other across a candlelit table. It is worth noting that four dishes (sea bass in salt crust, fish tajine, selection of Lebanese mezze and the slow cooked lamb shoulder) have to be ordered with 24 hours’ advance notice. The service we experienced from each and every member of staff was understated and exceptional, if not impeccable. Each and every request was attended to promptly and efficiently and the staff on reception could not have been more helpful in making recommendations, assisting with bookings and making dinner reservations etc. One of the staff members who truly excelled and deserves a special mention was the gentleman at the Citrus Pool Bar, Mohsine. Mohsine was incredibly attentive and anticipated our every need including providing extra/dry towels, moving your sun lounger into/out of the shade (noting and memorising individual preferences) to serving food and drinks to you at your sun lounger. No request was too much trouble and he worked tirelessly from early morning to late evening without taking a day off whilst we were there; the service Mohsine provided was unreservedly and consistently outstanding – what an asset he is to the hotel. The two pools offered a welcome respite from the 32C degree heat. The smaller pool was marginally warmer than the larger pool but often frequented by young children. The sun loungers adjacent to this pool offered the most sun throughout the day. There is a well-stocked-gym adjacent to the spa which is open to the elements at one side and the tranquil spa offering a comprehensive selection of massages and treatments, all moderately priced. We enjoyed a massage in the couples room which was refreshing and relaxing. Wi-Fi is free with generally good reception in the main building but patchy elsewhere and often intermittent. The hotel is around 15-20 minutes by taxi from the city centre/the Medina (depending on time of day/traffic) - the cost of taxis was typically 100 Drs out and 150 Drs return (approx. £8 and £12, respectively based on current exchange rates). The journeys were fun and sometimes eventful (the four teenage roller-bladers hitching a lift (unknowingly) from our taxi driver by hanging onto the back of his cab whilst travelling in heavy traffic at 40mph along a four lane carriageway was possibly the most memorable….). Be warned that public taxi drivers will always assure you that they know where the hotel is located but once you have started the journey they then promptly phoned a friend or their boss for directions. Before using the services of a driver recommended by the hotel, we frequently had to direct drivers back to the hotel (once you leave the main road and pass the pharmacy it is clearly signposted) and on one occasion, when the driver became lost en route he requested that I speak to his boss on his mobile who proceeded to try and extort double the agreed fare ! For the latter part of our holiday we used a driver recommended by the hotel - Brahim Asfsi - for trips to and from the old town and our return transfer to the airport (200 Drs). Brahim was easy to book (via text or WhatsApp), utterly reliable, an incredibly safe driver, and both knowledgeable and charming with a great sense of humour. He provided an exemplary service, often delivering us to the door of our chosen restaurant and ensuring that we safely navigated the labyrinthine Medina and returned safely to the hotel each night. We also used the hotel’s free shuttle service (10am and 5.30pm) which can be booked at reception with relatively short notice to travel to the ‘new’ town – on one occasion we were the only guests to use the shuttle and were transported in one of the hotel’s Land Rovers to our choice of destination. Whilst the hotel describes itself as ‘family-friendly’ there is very little to keep younger children occupied, other than one of the pools which offers a very small shallow area – given that it is a ‘Spa’ hotel this is perhaps unsurprising; most of the third party websites and reviews indicate that the hotel is ‘best’ for couples, culture and honeymoon. Unfortunately, the peace and tranquillity which this hotel offers in abundance due to its location was shattered on several occasions by (less than well behaved) young children around the swimming pools. This is one very small negative amongst a myriad of positives and not something which detracted from our overall enjoyment of our stay - nor was it the fault of the hotel. However, one constructive suggestion would be to make this hotel ‘adults only’ in keeping with its reputation of offering a calm, serene and, more importantly, relaxing haven. Lastly the weather in April (nothing to do with the hotel but those who have not already fallen asleep reading this review may find the information helpful) – we enjoyed 8 days of clear blue skies and uninterrupted sunshine with average day time temperatures of 30C. The humidity was low so it was a comfortable heat. We dined ‘al fresco’ every morning and evening in shorts/t-shirts/shirts. All of the staff we spoke to informed us that April/May is the best time to visit Marrakech before the heat increases and the hotel is operating at full occupancy. Overall, we had a wonderful holiday and enjoyed every minute of our stay. The hotel offers a real haven of luxury in opulent and luxurious surroundings and we would not hesitate either to recommend or return to it.
My husband and I stayed in here for four nights. Our junior suite was lovely overlooking the pool. The hotel staff are very friendly and the pool/bar attendant couldn't be more helpful and friendly. We ate in the hotel 3 out of the four nights. Food was excellent but the taking of order was slow on two nights. Got into the bar at 8 and our order wasn’t taken until 9 as they staff were busy! Pool area quiet with only a few little ones around but generally very well behaved. Only used the spa once for a Hamman Scrub which was an experience in itself. Somewhere between waterboarding and pleasure. On saying that now I know what to expect I’d do it again. On The negative when we asked for more coffee capsules in the room they wanted to charge 70 dirham £5.60. We let our feelings known so they removed it from our bill. On the whole beautiful hotel and staff.
- Free breakfast
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located within 2 miles (3 km) of Museum Palmeraie, Palais Aziza & Spa places you within a few miles (5 km) of Bab Debbagh. This 28-room, 5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi. Jamaa el Fna and Marrakesh Museum are also near this Marrakech hotel.
Free breakfast is included with your stay. Enjoy dining at one of 2 onsite restaurants including Marolinao, which specializes in Moroccan cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
All 28 air-conditioned rooms feature iPod docks, minibars, and free bottled water. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and bathrobes. In-room massages are available, and rooms also include safes.
Guests staying at Palais Aziza & Spa enjoy access to 2 outdoor pools, a fitness center, and a spa tub. Free valet and self parking are available—or if you're not driving, take the free shuttle from the airport to the hotel (available 24 hours). Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
97% of guests recommend this hotelTotal of 372 reviews