4/10 Poor
Kathleen
Aug 24, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets need to go. Very unhealthy for allergy sufferers. Smell unpleasant, room was over 3hrs late past check in time due to not enough cleaning crew scheduled. Obvious it was a "rush" cleaning job. The management did not have a clue on how to make the appropriate changes to get a room ready for a guest who was already there and waiting. Really?? I even called in advance and told them when I was coming!!!! When I explained the problems to the manager, they said they could not do anything to reimburse me for the negative issues since I booked through a third party. ?? I had no idea I booked through this "third" party as booking online can be misleading and confusing. I was treated as if my complaints were nothing to them and they did not care to address them in any way. I paid way too much for such poor quality and rude, "I could care less" treatment from the management. The other staff were very friendly, kind and helpful. That said, I will never stay there again unless they get rid of the nasty carpets and the negative, very unprofessional management. I feel taken advantage of simply because I was not aware of the online booking scams. Poor excuse to not even attempt to fix a guests issues. This is the fastest way to lose business permanently. You've lost mine. Too bad for you as I come to the area at least 3x a year...
Kathleen
Stayed 3 nights in Aug 2025
