Great one night stay. Clean and much nicer than others in chain. Staff exceedingly accommodating. Accidentally left invisilign braces and staff called to let us know. Room was actually cool...a real problem with other hotels cutting cost today..many stetting thermostats to read cooler than actual ...
Our stay at Horseshoe Bay resort was very good. At first, we were a bit thrown off by the apartment because it looked like it was recently renovated but looked unfinished: - There was a lamp without a bulb in one of the bedrooms - All the handles in the kitchen cabinets were missing but the holes ...
We always stay at the Hampton Inn Marble Falls - On the Lake whenever we are going to be near Marble Falls. It is one of my favorite places to stay. The rooms are always spotlessly clean, comfortable, and I always feel at home here. The staff is always so friendly and helpful and make me feel like ...
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The hotel overall was very, very nice. We didn't have any complaints except for the vending machines for drinks which were both out and non-working at 11 pm when we arrived. There was no where to get drinks for the night. However, the clerk at the desk gave us two water bottles so that helped. Otherwise, the room was great, the bathroom was huge and we enjoyed the stay very much.
The room was exactly what we needed for the night.
We were put in a handicap room. I would have liked to have an option or at least notified prior to checking in. The location of the room was loud into the night. The bill I received from the hotel was for $119 per night. We were charged me $149. per night. Do I get a refund?
Our stay at Horseshoe Bay resort was very good. At first, we were a bit thrown off by the apartment because it looked like it was recently renovated but looked unfinished: - There was a lamp without a bulb in one of the bedrooms - All the handles in the kitchen cabinets were missing but the holes were there - The doors and drawers in the kitchen were stuck as if recently painted - toilet paper holders in 2 of the bathrooms were very loose The service was excellent, room service was overall good with one exception on Saturday night when the dinner took almost 2 over to make it to the room. Personnel everywhere was VERY attentive to details and we feel very grateful because of that.