The AC didn't work we reported 3 times, the cleaning service is so bad, smells a dirty mop so disgusting
The Condition of the Hotel and the food needs work. The pool has a number of loose tiles all over the floor, a young boy cut his foot on a tile the day we arrived and my daughter cut her foot the evening before we checked out, both on loose tiles that were on the pool floor. There were so many loose tiles that kids would collect them and leave them laying around the pool. Safety hazard. The food is over priced and not worth the money. Simple things like the pizza being under cooked, French fries stale and over cooked and prices are too high (somewhat expected for hotel food but quality should have been better). Finally, the AC in our room went out on our last night. We checked out early because it got so hot. We called the front desk to report it, nobody came to check on it within an hour so we decided to start packing up and checked out about 3 hours early. All that said, the staff is what keeps this Hotel afloat. Not counting the AC situation, everyone was quick to help and extremely attentive.
Dead/decaying lizard and bugs in our room and all they did was offer to clean it from the current room (which should have been done in the first place) or switch us to a new room away from our wedding party. No upgrades or complimentary amenities to apologize.
Clean, excellent customer service. Excellent food and beverages. Spa and activities are amazing
Las Hadas is truly a Magical place. The architecture is absolutely stunning and worthy of a world heritage designation.The views are spectacular, the beach is great, the water is warm. We enjoyed the restaurants but especially Legazpi. This resort could be an problem for those with limited mobility. Since they host weddings and events on weekends, it is very quiet during the week, but upbeat on the weekends. All the staff are amazing.And a special thanks to our fellow C.A. fans, Guiermo, Reyes, Juan Carlos, Humberto, Roberto, Oscar and Yirdira, and Daniel and Cesar. We will return.
Service,food,beach,cleanliness...all excellent!beach is clean,safe for children. Pool was large, very clean and well kept. This is the top hotel in Manzanillo and a terrific value.
Very big hotel, beautiful. The beach is perfect for swimming. Activities during night (shows, lounge). Staff very nice and helpful.
On January 22 a digital letter was sent to Orbitz detailing the poor experience my girlfriend and I had at the time of check-in as well during some evenings. Rooms were in very poor condition and we had to pay more money to get a decent room, more aligned with what is promoted in Orbitz' and the hotel's websites. Still, even after paying more money there was water dripping from the AC, the wc smelled as cigarette, and three nights with loud music coming from the hotel's bars. Evidence of the poor and dirty condition of the first room assigned to us has been emailed to Orbitz; we can provide more. We look forward to receiving your reply.
Second visit to Las Hadas Staff and all employees were gracious and courteous Location is perfect with gorgeous view of bay Architecture just screams you are on vacation in another country Marina is close for boating and fishing excursions
This hotel met my expectations, it has a nice view and the beach is beautiful. The vegetation inside the hotel make it very attractive. Service staff is friendly. The price I paid is affordable. The hotel offered many options to eat dinner.
Located in Las Hadas within a short walk of Playa La Audiencia, Las Hadas By Brisas is within a mile (2 km) of Playa Azul Salagua. This 232-room, 4-star resort welcomes business and leisure travelers with a golf course, a marina, and 3 restaurants.
There are ample dining options with 3 onsite restaurants, including Legazpi, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.
All 232 rooms feature minibars, coffee makers, and ceiling fans. LCD TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers, safes, and phones.
Guests of Las Hadas By Brisas have access to a golf course, a marina, and an outdoor pool. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a gym, and free WiFi in public areas.
The AC didn't work we reported 3 times, the cleaning service is so bad, smells a dirty mop so disgusting
The Condition of the Hotel and the food needs work. The pool has a number of loose tiles all over the floor, a young boy cut his foot on a tile the day we arrived and my daughter cut her foot the evening before we checked out, both on loose tiles that were on the pool floor. There were so many loose tiles that kids would collect them and leave them laying around the pool. Safety hazard. The food is over priced and not worth the money. Simple things like the pizza being under cooked, French fries stale and over cooked and prices are too high (somewhat expected for hotel food but quality should have been better). Finally, the AC in our room went out on our last night. We checked out early because it got so hot. We called the front desk to report it, nobody came to check on it within an hour so we decided to start packing up and checked out about 3 hours early. All that said, the staff is what keeps this Hotel afloat. Not counting the AC situation, everyone was quick to help and extremely attentive.
I thank you for the generous comments about our staff who as well as myself are happy to treat and pamper our guest, your comments are very valuable for us being this an opportunity to better our facilities and any service that was not of your full expectation . We are constantly working on our areas of opportunities in this your home hoping you gives another chance as your choice of leisure.
Dead/decaying lizard and bugs in our room and all they did was offer to clean it from the current room (which should have been done in the first place) or switch us to a new room away from our wedding party. No upgrades or complimentary amenities to apologize.
Mrs. Eisen First of all let me thank you for your visit, we all appreciate your preference. We apologize if we could not fulfill your expectations; be sure that your comments are already with the departmental managers involved for the follow-up your help is essential for the improvement of the service, thank you very much. We also invite you return and live yourself the changes that are going to be done. Respectfully
Clean, excellent customer service. Excellent food and beverages. Spa and activities are amazing
We are so happy to read your experience in our property, thank you for your visit.
Muchas gracias por su calificación.
Las Hadas is truly a Magical place. The architecture is absolutely stunning and worthy of a world heritage designation.The views are spectacular, the beach is great, the water is warm. We enjoyed the restaurants but especially Legazpi. This resort could be an problem for those with limited mobility. Since they host weddings and events on weekends, it is very quiet during the week, but upbeat on the weekends. All the staff are amazing.And a special thanks to our fellow C.A. fans, Guiermo, Reyes, Juan Carlos, Humberto, Roberto, Oscar and Yirdira, and Daniel and Cesar. We will return.
Thank you for your visit, we appreciate your kind comments ! We are glad to read that you had a great time with us ! We hope to see you soon, this is your home away home.
Service,food,beach,cleanliness...all excellent!beach is clean,safe for children. Pool was large, very clean and well kept. This is the top hotel in Manzanillo and a terrific value.
We appreciate your kind comments; we try to serve in the best possible way making unique experiences to our guests, the entire staff of Las Hadas is proud to read those comments.
Very big hotel, beautiful. The beach is perfect for swimming. Activities during night (shows, lounge). Staff very nice and helpful.
Thank you for your visit; We appreciate your commnets ! Please come back soon this is your home away home.
On January 22 a digital letter was sent to Orbitz detailing the poor experience my girlfriend and I had at the time of check-in as well during some evenings. Rooms were in very poor condition and we had to pay more money to get a decent room, more aligned with what is promoted in Orbitz' and the hotel's websites. Still, even after paying more money there was water dripping from the AC, the wc smelled as cigarette, and three nights with loud music coming from the hotel's bars. Evidence of the poor and dirty condition of the first room assigned to us has been emailed to Orbitz; we can provide more. We look forward to receiving your reply.
Dear Guest . . . Firstly, I would like to thank you for your visit. Secondly, I would like to apologize for the impression you got from us, we are on the process of remodeling our rooms, it is not an excuse every room should be in perfect condition, and there are no excuses for that; it is completely my responsibility. Reading that you already sent a letter to Orbitz about you experience puts me aside of negotiating with you although I would like to do it directly. I guess I should wait for the letter to come to our attention and then set mi position. A not happy customer; makes us to re-think about the processes of attending a guest, be sure we will do something about it, I will be more than glad to hear from you.
Second visit to Las Hadas Staff and all employees were gracious and courteous Location is perfect with gorgeous view of bay Architecture just screams you are on vacation in another country Marina is close for boating and fishing excursions
Dear Paul My team and I, want to thank you for taking the time on write about your experience with us. We are so happy, to know, that you had wonderfull time. Hoping to meet you, on your next visit. Best Regards
We are sorry for not fulfilling your expectations ! We will take your comments to improve.