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Concierge Plaza San Rafael

3.0 star property
Beachfront, with outdoor pool

Choose dates to view prices

Photo gallery for Concierge Plaza San Rafael

Front of property
Outdoor pool
Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View | Free WiFi
Standard Room Ocean View | Terrace/patio
Interior entrance

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350
  • Cuyutlan Beach
    ‪1 min walk‬
  • Cuyutlan Boardwalk
    ‪1 min walk‬
  • Tortugario Ecological Center
    ‪8 min drive‬

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Room options

View all photos for Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area | Free WiFi

Deluxe Room, 2 Double Beds, Garden Area

  • Resort view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Ocean View

Standard Room Ocean View | Free WiFi

Standard Room Ocean View

  • Ocean view
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room Interior View

Standard Room Interior View | Free WiFi

Standard Room Interior View

  • 258 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View | Free WiFi

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

  • Beach view
  • 45 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

Bathroom | Shower, towels

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Spa

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe

Free WiFi

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

About the neighborhood

Cuyutlan

Concierge Plaza San Rafael places you 2.7 mi (4.4 km) from Tortugario Ecological Center. This 3-star hotel welcomes guests with 30 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Cuyutlan Beach - 1 min walk - 0.1 miles
  • Cuyutlan Boardwalk - 1 min walk - 0.1 miles
  • Community Museum of Salt - 6 min walk - 0.3 miles
  • Tortugario Ecological Center - 9 min drive - 2.8 miles
  • Playa La Audiencia - 31 min drive - 26.4 miles

Getting around

  • Manzanillo, Colima (ZLO-Playa de Oro Intl.) - 60 min drive

Restaurants

  • ‪Enramada Pancho - ‬15 min drive
  • ‪Enramada "El Amigo ñeca - ‬15 min drive
  • ‪Mariscos el Excelente - ‬2 min walk
  • ‪La Ola Verde - ‬1 min walk
  • ‪Restaurant Morelos - ‬1 min walk

About this property

Concierge Plaza San Rafael

Beachfront, with outdoor pool
Guests of Concierge Plaza San Rafael enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this beach hotel include laundry facilities, a garden, and a picnic area.
Guests can expect free WiFi and 32-inch LED TVs. Free local calls and ceiling fans are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

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$28 nightly
The price is $34
Jun 1 - Jun 2
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site

Restaurants on site

  • Restaurante 7 Mares

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 2 floors
  • 3 buildings
  • Built in 1999
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

More

  • Ceiling fan
  • Free local calls

Policies

Check-in

Check-in start time: 6:00 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 6:00 AM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Concierge Plaza San Rafael
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Hotel Cuyutlan
Concierge Plaza Rafael Hotel
Concierge Plaza San Rafael Hotel
Concierge Plaza San Rafael Cuyutlan
Concierge Plaza San Rafael Hotel Cuyutlan

Frequently asked questions

Are free cancellation options available at Concierge Plaza San Rafael?

Concierge Plaza San Rafael provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to do around Concierge Plaza San Rafael?

This hotel is located in Cuyutlan, just steps from Cuyutlan Boardwalk and Cuyutlan Beach, and within a short walk of Community Museum of Salt. Tortugario Ecological Center is also within a driving distance of 2.7 mi.

Is parking available on site at Concierge Plaza San Rafael?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Concierge Plaza San Rafael have a casino?

No, Concierge Plaza San Rafael doesn't have a casino.

Is there an indoor pool at Concierge Plaza San Rafael?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Concierge Plaza San Rafael?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, an ocean-view restaurant, and a restaurant bar.

Are there hot tubs at Concierge Plaza San Rafael?

No, this hotel doesn't have a spa tub.

Does Concierge Plaza San Rafael have a restaurant with a breakfast menu?

Yes, Concierge Plaza San Rafael serves breakfast for a surcharge on weekend mornings at Restaurante 7 Mares.

Does Concierge Plaza San Rafael allow pets to stay for free?

No, pets aren't allowed at Concierge Plaza San Rafael.

Does Concierge Plaza San Rafael have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Concierge Plaza San Rafael?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or resort views.

Does Concierge Plaza San Rafael have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Concierge Plaza San Rafael.

Concierge Plaza San Rafael Reviews

Reviews

6.0
Rating 10 - Excellent. 20 out of 142 reviews
Rating 8 - Good. 31 out of 142 reviews
Rating 6 - Okay. 34 out of 142 reviews
Rating 4 - Poor. 33 out of 142 reviews
Rating 2 - Terrible. 24 out of 142 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer.
Stayed 2 nights in Sep 2023

4/10 Poor

Ramiro

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not worth the priced
Stayed 1 night in Sep 2023

4/10 Poor

maria, ALPINE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents
Stayed 2 nights in Mar 2022

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view.
Stayed 1 night in Jan 2022

4/10 Poor

Maricela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing was being really close to the beach .
Stayed 2 nights in Oct 2021

2/10 Terrible

antulio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst

To many cockroaches to sleep there Everything too old and dirty Could not stay the night
Stayed 1 night in Sep 2021

2/10 Terrible

Ana L

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Horrible condition stay away , probably 40 or 50 years ago was nice but they haven’t invest a dime on it :(
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the best but not the worst.

The pictures look better than the actual place, I'm guessing the pictures in the hotel description are outdated or were taken back when the place was new. The hotel was very run down. In the amenities it says lounge bar but we never found it. The doors to the room would jam and would not lock properly. There is no restaurant so you either have to bring your own food or pay at one of the many locations in the small town or on the beach where the food is extremely bland, bad quality and overpriced. The Hotel itself needs a lot of work and maintenance. There are no towels in the room, we had to keep asking and coming to reception to get them ourselves. The service is terrible. They also say there is free wifi but it doesn't reach any of the rooms. The best part about the place was the pool, also needs some maintenance but it served its purpose.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2019

8/10 Good

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2019

4/10 Poor

rodriguezjorgea, Guadalajara

Disliked: Property conditions & facilities, room comfort
All the existen áreas are in Poor conditions Needs to be updated Bathroom Lavatories All doors Windows
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

I not recomend is agli place

Bad experience is old place dirty agly bathroom not aircondi
Stayed 3 nights in Aug 2018

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not a good place to stay.

The only good thing about the hotel was the location, view and all the good places to eat nearby. It's very run down.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel closed

Arrived to the property only to find out it was closed, no body at the hotel.

2/10 Terrible

Silvia, Cuyutlan Colima

Disliked: Staff & service, property conditions & facilities, room comfort

Customer service

The first room we stayed in had a huge gap above the door, making mosquitos and salamanders come in and out constantly. The receptionist at the time just told us to put a towel to cover the gap. The second room we stayed in, the water stopped working. Making us having to switch rooms a third time.

8/10 Good

Miguel, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

friday was a wed. from 9 pm till 4am.... overall good clean nice

4/10 Poor

Rafael, DENVER COLORADO USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

CUYUTLAN

HOTEL IS OK FOR THE PRICE, UNCOMFORTABLE BEDS, MANY MOSQUITOS ON THE PROPERTY (PATIO, GARDEN,POOL). BEACH IS UGLY AND THE TIDE IS VERY STRONG. WEATHER OK FOR THE SEASON.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My partner and I checked into the hotel around 7:00 pm. There was never any HOT WATER and the room was so uncomfortably warm it was like a sauna! Around 8:30 the night watchman, the only employee at the hotel knocked on our door and said we needed to pay additional money. It was very strange and weird! I said no that was not correct and I would speak to them in the morning. In the morning I spoke to a woman and explained that when you book through hotels.com all fees were included. She insisted that I pay additional money. I walked her through the booking process online so she could see that the price for the room was exactly what I had already paid with hotels.com, and that I did not owe anything extra. She was very rude and then lied saying that the hotels.com price was incorrect. At this point I just wanted to get away from this hustler trying to shake me down for extra cash. I gave her the money and left, saying I would be calling hotels.com and letting them know exactly what shady dealings had transpired at this hotel. We travel a lot and have booked over 90 hotel nights this year alone. Hotels.com was wonderful as usual when I called them and they took care of everything for us. I hope this review will help other unwary foreigners from being taken advantage of by unscrupulous and dishonest people. Stay away from this establishment.... There are many other decent and honest businesses all around.

2/10 Terrible

A Disappointed, Traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Don't waste your money or time!!!! This hotel is nothing like the photos. The rooms are DIRTY and need repair. The ceiling fan barely worked and the room was hot, stuffy and like an oven. The noise was unbearable and we could barely get a few hours of sleep. When we tried to address the issues the staff was rude, and uncaring. No tv, no airconditioning, no restaurant and dirty... No thank you.

6/10 Okay

Jesse Rojas, Bakersfield, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel not good, but area really good

This hotel looks a lot better in pictures that in person, the hotel is ok, right by the beach which is great, but the condition of the rooms are really not good, no A/C, old, not so clean, and there are a lot of mosquitos. Pool is nice, and the food by the beach is amazing. They receive you with fresh coconuts to drink. Little town of Cuyutlan is good to walk by. Beware, because this beach is open and not safe because of sharks.

6/10 Okay

Flor karina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Moisés

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias
Stayed 1 night in Jan 2025

2/10 Terrible

Luis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Pésimo estado del hotel

A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Stayed 2 nights in Jan 2024

4/10 Poor

Luis Antonio

Stayed 2 nights in Aug 2023

4/10 Poor

Richard

Disliked: Cleanliness
Stayed 1 night in Jul 2023

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