El personal muy amable y servicial,mucha seguridad a la salud, la comida buena no había saturación de gente, lo malo es que están descuidando la estructura, las reparaciones que hacen las hacen mal y se nota de lejos la piscina tenía mucho negro alrededor y la agua se veía sucia y mucha arena en el fondo
The pools were nice. What we did not like was: 1. Waiting in long lines to have breakfast, 2. Only having two options of restaurants to eat from, 3. The snack area running out of food, 4. Servers indicated they were understaffed in serving drinks in pool areas therefore drinks were hardly an option, 5. Checking in to the resort took about two hours, 6. Waiters in the restaurants would constantly forget to bring our drinks, 7. We had to move rooms three times, this was frustrating, 8. The resort did not offer the COVID test so we had to leave back to the airport to acquire it.
Everything was good except the food specialist he desert bad bad bad
The housekeeping is top. The reception, the bell captain and his crew excellent. The wifi is a complex system difficult to access. The Staff is unable to help at least in English. This has been the weak point of this hotel for years.
Beautiful place. Great Service. Staff ware awesome 👏
Awsome place for family & tranquil place to just come & relax
The hotel is beautiful, the food needs some work. The beach was a bit disappointing.
Nice hotel very clean and friendly staff would recommend it
Had a great time there. Everything was perfect. Will come again.
Hotel is very clean. Staff very friendly and food was great. Would come again
It was not what I expected. The staff was rude and seemed clueless about everything going on in the resort. I didn't go to Mexico to eat Japanese food. The only restaurant available was Japanese. Very disappointing. The desk clerk supervisor was very unprofessional.
We love it, the room was very clean and confie, the service was excellent We enjoy the food.
We enjoyed our visit to Manzanillo and Barcelo Karmina. A very relaxing location with great people..........
Management is horrible. They could care less to helo make your experience wonderful.
This is one of the best Hotel in Manzanillo, Good food, drinks all is perfect.
We had a fantastic honeymoon. I would recommend it to anyone.
Wonderful vacation spot - very relaxing. Not many things to do close by without taking a taxi but if you are looking to stay on resort this is definetly the place for families or couples. Loved our stay!
Barceló Karmina All Inclusive places you next to Las Hadas Golf Course and within a 5-minute walk of Playa Azul Salagua. This 324-room, 4-star property has 6 outdoor pools along with a private beach and a full-service spa.
There are ample dining options with 4 onsite restaurants, including Bugambilias, which has ocean views. Savor a meal from the comfort of your room with room service.
All 324 air-conditioned rooms feature free minibar items, furnished balconies or patios, and coffee makers. Guests can expect WiFi and TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, safes, and phones are also available.
Barceló Karmina All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking and an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
El personal muy amable y servicial,mucha seguridad a la salud, la comida buena no había saturación de gente, lo malo es que están descuidando la estructura, las reparaciones que hacen las hacen mal y se nota de lejos la piscina tenía mucho negro alrededor y la agua se veía sucia y mucha arena en el fondo
The pools were nice. What we did not like was: 1. Waiting in long lines to have breakfast, 2. Only having two options of restaurants to eat from, 3. The snack area running out of food, 4. Servers indicated they were understaffed in serving drinks in pool areas therefore drinks were hardly an option, 5. Checking in to the resort took about two hours, 6. Waiters in the restaurants would constantly forget to bring our drinks, 7. We had to move rooms three times, this was frustrating, 8. The resort did not offer the COVID test so we had to leave back to the airport to acquire it.
Dear Guest, We appreciate you reaching out to notify us of your concerns related to your stay at our Barceló Karmina hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. In regards of the lineas of our restaurants, this is due to the procedures we have implemented, like checking our guest temperature, giving antibacterial gel and shoe disinfection. The hotel does offer a special price for the COVID tests which will be covered by the guests. The appointment is made through our reception teams, 24 hours prior to the test and the day of your appointment the laboratory in charge will come directly to the hotel. Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic vacation experience among us. Best Regards, Guest Experience Manager
Everything was good except the food specialist he desert bad bad bad
Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager
The housekeeping is top. The reception, the bell captain and his crew excellent. The wifi is a complex system difficult to access. The Staff is unable to help at least in English. This has been the weak point of this hotel for years.
Dear Guest, We first would like to thank you for choosing our Barceló Karmina for your vacations and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Guest Experience Manager
Estimado Huésped: Agradecemos el tiempo que ha dedicado en compartir su evaluación respecto a su reciente estancia con nosotros. Esperamos poder darle la bienvenida nuevamente en un futuro. Saludos cordiales, Guest Experience Manager.
Estimado Huésped: Damos las gracias por el tiempo dedicado por su opinión en su reciente visita al hotel Barceló Karmina. Estamos encantados de saber mediante su calificación que su reciente experiencia en Barceló Karmina fue de su agrado cumpliendo con sus expectativas. Saludos cordiales
Estimado Huésped: Lamentamos su opinión respecto a su reciente visita al hotel Barceló Karmina, sin embargo nos hubiera encantado saber en qué aspectos quedamos por debajo de sus expectativas. Esperamos recibirlo nuevamente en un futuro. Saludos cordiales, Guest Experience Manager.
Beautiful place. Great Service. Staff ware awesome 👏
Dear Guest: It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort and cleanliness of our rooms. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Best regards, Guest Experience Manager.
Awsome place for family & tranquil place to just come & relax
Dear Guest: Our commitment is to offer each guest unique and unforgettable experiences and it is a pleasure for us to know that on this occasion we have had the honor of participating in the celebration of his birthday. We are proud to know that we have exceeded your expectations and that you have enjoyed the facilities, our variety of dishes as well as the friendly service of our team. Best regards, Guest Experience Manager.
The hotel is beautiful, the food needs some work. The beach was a bit disappointing.
Dear Guest; We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Karmina hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Guest Experience Manager.
Estimado Huesped, En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Karmina para sus vacaciones y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos. Por último, nos gustaría expresar nuestro más sincero agradecimiento por sus amables palabras hacia nuestro equipo. Ellos se esfuerzan por ofrecer un excelente servicio en todo momento para asegurar que nuestros clientes disfrutan plenamente de sus experiencias culinarias con nosotros. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Saludos cordiales, Guest Experience Manager