I wrote a letter regarding need for a room near the elevator due to arthritis and heart condition immediately after booking. Room was upgraded but did not meet my needs and it took 3-4 hours before I was given another room far from the elevator. The guest service operator didn’t want me to use the first room and I had to threaten the staff that I will have to use the restroom or pee on the floor since they wouldn’t allow me to use my new room currently being serviced. However, it seems they lied because the room wasn’t available between 2-6 pm. There’s no accommodation given at the onset, then 2 staff came and told me to use the first room to rest until they find a room suited for my needs. Poor coordination between staff is apparent as I was given so many 30 mins to one hour promises of getting a new room. Upon exit, slow concierge service due to a bus load of OFW but was not informed about it so my check out time was delayed. Overall, the staff are courteous but not helpful with the check in and check out. I’m a traveler and this is one of the worst check in for me as a disabled guest.
Price is way to high for service provided, Room is small not really clean. Didn't even have coffee in the room Better just go to the Diamond Hotel, cost less and the Breakfast cannot be beat!
Location is excellent, Facility is clean and decor is very nice. Food at the buffet (S Kitchen) has a lot of choices and diverse but in my opinion the cost is over-priced.
I had a late flight and was allowed a late checkout. Staff were exceptionally helpful!
Sheraton Manila Hotel places you next to Resorts World Manila and within a mile (2 km) of other popular attractions like Fort Bonifacio. This 5-star hotel has 386 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Pasay and also close to SM Mall of Asia and Venice Grand Canal Mall.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a pub. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. IPod docks, minibars, and electric kettles are also standard.
Built in 2019, the brand new Sheraton Manila Hotel offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (PHP 60 per day)—also useful is an airport shuttle (available 24 hours) for PHP 2975 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include conference space, a free kid's club, and a computer station.
I wrote a letter regarding need for a room near the elevator due to arthritis and heart condition immediately after booking. Room was upgraded but did not meet my needs and it took 3-4 hours before I was given another room far from the elevator. The guest service operator didn’t want me to use the first room and I had to threaten the staff that I will have to use the restroom or pee on the floor since they wouldn’t allow me to use my new room currently being serviced. However, it seems they lied because the room wasn’t available between 2-6 pm. There’s no accommodation given at the onset, then 2 staff came and told me to use the first room to rest until they find a room suited for my needs. Poor coordination between staff is apparent as I was given so many 30 mins to one hour promises of getting a new room. Upon exit, slow concierge service due to a bus load of OFW but was not informed about it so my check out time was delayed. Overall, the staff are courteous but not helpful with the check in and check out. I’m a traveler and this is one of the worst check in for me as a disabled guest.
Price is way to high for service provided, Room is small not really clean. Didn't even have coffee in the room Better just go to the Diamond Hotel, cost less and the Breakfast cannot be beat!
Location is excellent, Facility is clean and decor is very nice. Food at the buffet (S Kitchen) has a lot of choices and diverse but in my opinion the cost is over-priced.
I had a late flight and was allowed a late checkout. Staff were exceptionally helpful!
