2/10 Terrible
Charito
Traveled with group
Feb 14, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I was moved 3x out of my room. First room, bathroom door broken. Second room, the TV is not a smart TV. Smart TV is only offered at Premium Rooms and not on Deluxe Room. Luxent is not listing this on the information. Third room, the bathroom floor is flooding.
The fourth room after I requested a room service, the bathroom stinks. It smells stinky (urine). The floor mop that the cleaners used from other rooms.
Luxent is not capable to handle an actual fire. There was a fire on 2/4/2026 close to 12mn. We have an event that night so majority of the attendees checked-in at Luxent. I was on the 12th floor. I went down a dimmed, narrow emergency exit stairwell. The exit sign is not illuminated.
When I reached 9th, 8th and 7th floors there was a smoke in the stairwell. There was no one to assist you.
Staff are not trained in fire safety standards, and evacuation procedures. They allowed us to stay at the hotel lobby. They should have evacuated us outside of Luxent building. Staff is not providing assistance to guests with disabilities. They do not have in-house emergency staff. My friend doctor assisted one of the guests that needs to be sent to ER. She was the one that gave the first emergency care and called the ambulance. No one from Luxent staff is aware that this happened.
There were no letter of apologies from Luxent Management. It was brushed off under the rug.
Luxent should be sued and closed down for endangering the safety of their guests.
Charito
Stayed 14 nights in Jan 2026