Location is excellent, service has declined greatly recently
The staff was there ready and willing to help with anything you needed
Close to airport Which causes problems because people come and go at all times walk right by your room talking and the clatter clatter of suit cases wake you up
The room cleaning staff Ivón I believe her name was room 23 was superb
Clean property and wait to long for check in.Staff opened room door at night
Young man at reception was excellent. Toilet did not flush well changed rooms
Good location but bit over prized.............................................................................................................................................................................................................................
This hotel is clean and safe and right across from the airport. Very convenient and comfortable.
I like the staff, very friendly. Good attention. Nice place to stay and very convenient ubication, front of the international airport.
This property was excellent in wait staff; cleanliness and fresh breakfast buffet. I will definitely return!
I stay here often and am always greeted by friendly, patient, and considerate staff. Thank you Las Mercedes Best Western for hiring the best at check-in, restaurant, pool area, and those who take care of our room, the greeter at the entrance, the shuttle drivers, and the security personnel.
Location is perfect.... personnel is all nice. Food is very good. I will continue using it
Best Western Las Mercedes Airport places you within a 15-minute drive of popular attractions such as Carlos Roberto Huembes Market and Multicentro Las Americas Shopping Center. This 174-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free in-room WiFi.
Free continental breakfast is served each morning from 6 AM to 10 AM. This hotel serves as home to a restaurant, which has pool views and specializes in international cuisine, along with a bar. Savor a meal from the comfort of your room with room service.
The 174 rooms are individually decorated and have an array of amenities, including safes, phones, and ironing boards. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also included.
Guests staying at Best Western Las Mercedes Airport enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. Airport transportation is made easy with a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a 24-hour business center, free newspapers, and a terrace.
Location is excellent, service has declined greatly recently
The staff was there ready and willing to help with anything you needed
Dear Guest Thank you for taking time to respond the survey. We feel very happy for all your comments, it helps us to know what we do better and keep doing it. We hope to overcome this situation and have you back soon with us. Best regards. Alicia Gutierrez Front desk Manager
Close to airport Which causes problems because people come and go at all times walk right by your room talking and the clatter clatter of suit cases wake you up
Thank you for taking time to respond the survey. My apologies for the noise, on this days unfortunately pleople is trying to get home and is coming and back all day long. We hope to have you back soon and give you the service you deserve. Regards Alicia Gutierrez Front desk Manager
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best Regards Alicia Gutierrez Front Desk Manager
The room cleaning staff Ivón I believe her name was room 23 was superb
Dear Guest Thank you for completing the survey regarding your recent stay at our property. I am glad to hear you were satisfied with Ivon service, our commintment is to provide you the best service experience. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alicia Gutierrez Front Desk Manager Best Western Las Mercedes Airport
Clean property and wait to long for check in.Staff opened room door at night
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us about check in time and key inconvenience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely, Alicia Gutierrez Front Desk Manager Best Western Las Mercedes Airport
Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Front Desk Manager Best Western Las Mercedes Airport
Young man at reception was excellent. Toilet did not flush well changed rooms
Good morning Dear Guest. It is a pleasure to greet you, we apologize for the inconvenience during your stay. Your comment is being sent to the corresponding area to take immediate action in this regard. We wait for you soon. Regards Eskathleen Hunter Best Western Hotel Las Mercedes
Good location but bit over prized.............................................................................................................................................................................................................................
Thank you so much for your comments, we are so happy to receive your feedback. We will be waiting for you. Carlos Cortez Best western Las Mercedes
Good Afternoon. Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us, each suggestion will help us improve every day. We greatly appreciate your visit and hope to see you soon. Regards Best Western Hotel Las Mercedes.
Dear Guest Thank you for taking time to response the survey. I feel very sorry about service decline comment, may I know any specific situation during your recent stay? Alicia Gutierrez Front desk manager