Hotel Riu Palace Bonanza Playa4.0 out of 5.0
Recent guest reviews
Nice amd clean resort. During my stay in early November it was fairly quiet but I guess in high season it can be very busy so not sure how well they cope with the crowds. Rooms were fine but this open plan bathroom idea might cause some issue to people. Still don't get the point of this design. Cleaning ladies tend to chat out loud in the early morning hours (8:00am) outside the rooms which is definitely annoying. However they do serve a good and rich variety of breakfast. All areas are clean and pool outdoor space very pretty. Location wise there is a bus stop just outside the hotel with buses going to Palna or a 15 minutes drive to Palma. They do have private parking but charge extra 10 euro per day. Overall a good place to stay and relax for a few days.
Very Good Hotel with a warm well coming reception friendly staff superb room with a very beautiful view to see good swimming pools ideal location bus&taxi stand just in front of the hotel door parking is available but with the hotel parking fee it’s around 12.00euro per day
Visited this hotel on business trip/conference. Hotel was clean and the staff were friendly. "Welcome food" was awesome and breakfasts were really tasty with plenty of choices! The view and surroundings are awesome as well, especially if looking for a nice relaxing place. At the time of year we were there, there were mainly retired people so it is hard to judge if this hotel has a high volume night time. Unfortunately I didn't have time to visit the spa, but it sure looked good!
The hotel service is really extraordinary, no matter if it is pool service, waiters, reception or other staff. We found it great that we on half board could choose between ala carte restaurant or buffet restaurant, which both served excellent food. The room was spacious with balcony overlooking the ocean and palm trees in the garden. Really beautiful. The hotel is situated in a quiet area, so you can easily sleep with windows open. Great to have bus to Palma just outside the hotel, so you will normally not wait more than max. 10 minutes. We would love to come back!
We had requested a room with a view straight out on water and when we arrived this was exactly as we had requested. At all times the staff were most attentive and very helpful. We arrived late and a cold supper was available for us in the restaurant and on the morning we were leaving we had a breakfast very early in the restaurant which was really an exceptional service. We were on a half board basis and for dinner there is a choice between a large restaurant where a buffet is served and a smaller restaurant where there is table service. All,the food is cooked fresh in front of you in the self service for both breakfast and dinner. We had an unfortunate experience on the first night in the restaurant but on the second occasion that we used it we were most satisfied so we believe that the experience on the first night was just unfortunate . We mentioned this to,the receptionist and she asked if we could discuss with the director but we decided against as otherwise our stay had been perfect. Would definitely return to this hotel. Bus to Palma stops directly outside hotel!
This hotel scores very highly in some respects but lets itself down on others. The plus points are the beautiful pool area, the magnificent view from the room balcony , the plentiful food at the breakfast buffet , the helpful staff and the hugely convenient bus service in to Palma. The downside was the size of the bedroom. Room 601 was clean and comfortable but was much smaller than you may expect from a hotel of this standard. Our expectations were raised by the manager who confirmed at check in that we would be given a lovely room so it was disappointing to receive such a small room. The air conditioning in the room was also very ineffective and although the temperature was not that high being late october we did have difficulty sleeping due to the heat in the room. The final point relates to the safe. I have never been charged to use a safe in a room before so was quite surprised to be charged a daily rate. Overall a lovely hotel in a beautiful area and would probably return due to the beautiful surroundings but would want to know that i could get a bigger room next time.
This is my fifth visit to the palace bonanza Paya hotel and each time it exceeds my expectations. I have been bringing groups to this hotel for several years and my customers love it .... often returning each year. Where do I start ? Kind, engaging staff in all areas of the hotel, amazing location, spotlessly clean hotel, great facilities, evening entertainment & delicious food. I would defy anybody to find fault with the hotel. Top marks to staff & management for maintaining such a consistently great hotel. See you next year 😉
Last minute decision spend the weekend in Palma after week in the south of Majorca. Chose Illetas because of it's great access to Palma. Looked at a couple of hotels in Illetas and Riu Palace Bonanza Playa was easily the best and best value. Rooms - 5star beautiful refurbishment Half Board- Buffer 5star excellent Pool areas - Stunning Staff - Reception, Concierges, Reservation Manager, Housekeeping - all 5star Can't actually work out why this hotel isn't officially 5star
We above all appreciated the extremely friendly and highly professional service at all levels (reception, restaurants, room attendants), the varied and generous breakfast & dinner buffets, easy access to sea and pools, not to mention the superb sunrise views from our room.
On arrival the manager set the standard by having a personal meeting with us, informing that they're not here to mess about. He was correct, the staff was in every way great and did their utmost to make our stay nice and comfortable. Room was great with fantastic view. The beach/pool area with restaurant was also great. The only thing that annoyed was that the management informed us that it was not allowed to reserve sun beds in the morning which was au contraire obligatory if you wanted a nice place in the sun. I'll give this one to all the retired Germans that set the standard... We never choose half board but did so this time and we were positively surprised. The buffé was diversified and the tastes were good. Great wines, not large but good quality if you know what you're looking for.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1198 reviews