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Hotel HSM Reina del Mar

3.0 out of 5.0

Recent guest reviews

Stayed here in august of 2016 for 5 nights, The staff were very welcoming but on arrival to the hotel you could see how run down it was. Rooms are very basic. The shower didn't actual have a stand so you had to hold it up and the shower curtain was half hanging off the wall. There was loose wires from some of the sockets and some lights didn't actually have covers on them. As it was a last minute cheap holiday it was half expected. Room service also came in whilst we had a sign on the door saying not to come in which I didn't appreciate. We stayed on a half board basis and the food wasn't to the greatest of standards, but once again the staff were lovely. Fine for a holiday where you wouldn't be staying in the hotel much though.

At the beginning we had some difficulties finding the hotel. If you wish to rent a car, rent a small car because it is also very difficult to find places to park the car. There is no A/C on the bedrooms. All in all I enjoyed the stay, the bar it is not that expensive and the food was good. The location is also great, you can to the beach and live the real german night style over there. The beach was always full of people, we didn't stay over there actually. We travelled all around the island, which is awesome.

large and clean rooms, pretty good food, the pool is ok, services were fine, wifi, close to some main points of attraction, went as couple, stayed one week. overall good for the money we have payed, and we were satified.

After reading a few reviews I was a bit worried about staying at this hotel. I shouldn't have worried. The hotel is clean, spacious and the staff are very helpful. The food is typically 'spanish hotel' food - nothing to get excited about but you can always find something to eat. The rooms are clean and look freshly painted. The beds are very comfortable with extra pillows and blankets in the wardrobe. The beach is a ten minute walk downhill and the hotel seems to be in an area where lots of locals live so no load music at night and only a few bars. On Thursdays the roads opposite the hotel are closed for a weekly market so no need to go far to do the holiday shopping. The hotel has a lovely pool area with plenty of sunbeds. We didn't use the hotel snack bar. We went quite late in the season and everything we asked for was 'finished' even though there were signs up adverting food and smoothies (confusing). We usually found something to eat in the nearby bars. The downside to the hotel is that there is no air-con, hairdryers in the rooms and no pool towels available for hire which is a bit of a nuisance when you are only going for a few days with limited luggage allowance. WiFi only works in reception so there is usually quite a crowd gathered around the sofas. Another thing that worried us was two out of the three nights we were there the police were in the hotel. One of these occassions was because someone had had something stolen out of their room. Finally the walls of the hotel are paper thin which means you can hear everything that happens either side of you. One night a couple of girls in the next room were making so much noise at 5.00am it woke both my daughter and myself up. After a while I went to knock on their door but couldn't make myself heard. I rang reception who sent someone up to their room and told them in no uncertain terms to be quiet - silence for the rest of the night. The following night the couple on the other side were chatting and giggling. This went on for quite some time and before things became embarrassing my daughter knocked on the wall. Thankfully they went to sleep. Whilst this was a problem is didn't spoil our holiday and I am not sure what the hotel can do about it other than supply ear plugs! Finally El Arenal is a lovely family resort with a beautiful beach. I would definately go back to stay there.

This hotel has a good location, 3-4 min from the beach. The rooms are ok, the furniture is a bit old, but it was clean. The cleaning ladys came every day. The towels were changed every day. Everything was clean. But they don't have hair dryer. This is a minus because beeing at the beach all day you need a hair dryer in the room. You could'he take one from the reception, but they didn't had every day. The receptionists were very friendly. The food was very good! We had breakfast and dinner included and the food was very good and tasty. And they had variety. Every day they has something else to eat.

We came here for holiday with my husband to celebrate anniversary. I liked photos on internet was scared that will look different how usually happens but was exactly same. Clean room every day coming clean it and changes towel in reception very nice staff and helpful. We had breakfast and diner included. Food was very nice to many choices and staff in restaurant very nice. Will come back next year! Thank you!

I stayed here with a friend I was concerned by some of the reviews but can honestly say this was a friendly,good standard, value for money, great location (apart from being up a hill) hotel. The food was varied and we always found something on offer to eat. The poolside bar was open all day and the service was very good. Not having internet connection in the rooms didn't matter we were on holiday. I would definitely stay here again.

First the positives; Clean room, good position for beach, good bar (nobody seems to use it !), pool well cared for. Negative points; the food was dreadful. The breakfasts and diner should be something to look forward to, they are a let down. The reception should be the focal point of a hotel. There are two daytime receptionists. One good and the other is not. The reception is often unmanned with the receptionist having a smoke on the steps outside. What image is that for a hotel ?? My queries were never dealt with in an efficient manner and I was given the impression that I was just a nuisance. The room was hot with no air conditioning. Whats it like at the height of summer ??

Hotel was clean maid service everyday cleaning rooms and clean towels. Staff were helpful and friendly, free hairdryer when asked for at reception. Not too far from beach. The free wifi was useless, the food wasn't very good, but cheap and cheerful, no air con in rooms which would be a nightmare at the height of summer. We stayed a week there was a couple of nights entertainment. Hotel dated but overall ok.

We booked a 10 day holiday at this hotel my partner and I . On arrivingvat 21.20 ,vthe lady on reception asked would we like to go and have dinner before we booked in . A greatcstart to the holiday . Bookedcand found the rooms large clean and lits of wardrobe space . The food in the hotel was was of a good standard .The soups,were lovely and there was salads meat dishes pasta dishes , and I have to say my partner who is very picky ate every day in the dinning room . The rooms were cleaned every day if you requested . fresh towels fresh bedding if you asked when ever you wished . The staff from reception to the cleaning staff were both polite and very professional . Free WiFi in the lounge which we both abused lol . I will advise you to come out of the hotel and turn left andcwalk 50 meters tons bar called LA bar Estation .Great local var with cheap beer and amazing tapas atva price you would not believe .

Carrer Baleares, 10 Playa de Palma Mallorca

Located in El Arenal, Hotel HSM Reina del Mar is within a 10-minute stroll of sights such as El Arenal Beach and Port of El Arenal. This 180-room, 3-star hotel has conveniences like free breakfast, a restaurant, and an outdoor pool. Aqualand and La Porciuncula Church are also close to this Playa de Palma hotel.


Start your day off right with a free buffet breakfast, served each morning from 8:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


All 180 rooms provide balconies and desks. Guests can expect to find WiFi and TVs with cable channels.

Property features

Guests of Hotel HSM Reina del Mar enjoy an outdoor pool, free WiFi in public areas, and a seasonal outdoor pool. If you drive, take advantage of free offsite parking. A multilingual staff is on hand to assist with tours/tickets and securing valuables. This hotel also has a terrace.

Room options

Single Room

Twin 1 | Sleeps 1

Double Room

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

43% of guests recommend this hotel

Total of 353 reviews