8/10 Good
DAVID
Traveled with partner
Dec 5, 2023
Liked: Cleanliness, amenities, property conditions & facilities
The property was really nice, the breakfast was good, the lunch and dinner felt they could do better. The staff was polite, but we went to concierge to book a couple of excursions and the staff at the time wasn't really knowledgeable of where should we go, what was the best recommendation to go see or to go eat. We had to research on our own and than booked. We also had an incident with one of the staff at night that was complaining that we were showering after 10pm. So we took an excursion to Morocco, on the way back the bus had to change driver because of the amount of hours a driver can drive, so we had to wait. We waited an hour and still no driver we decided to get an uber we were about 1.5 hour away from the hotel. It was late, we were tired, we were hungry. We just wanted to get to a warm shower and maybe order room service. We got to the hotel at almost 11pm we had left that day at 530am. We were dead tired. When start to get shower we hear banging on the door, we go and no one there. We hear it again. I think is someone drunk doing a prank. I called reception and the guy who answered extremely rude. I tell him someone is knocking on the door and we ask who is it no one answers and we look to see and we dont see anyone. He screams at me telling me that we are making to much noise, i tell him we just got to the room we are showering, how are we making noises. He starts screaming at me that this is not a time to shower. That we need to shower before 10pm.
DAVID
Stayed 7 nights in Oct 2023