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Hotel Sterling

3.0 out of 5.0

Recent guest reviews

Entrance to hotel had a strange smell and this was in the hotel room also. Not an over powering smell, but not a nice one either. Didn't have breakfast so cant comment. Parking is a nightmare and had to pay 20 euros for overnight. But it is in a great location in the city centre - so you can't have both. Plenty of places to eat out and drink. Lifts worked fine and room was very clean. No english channels on the tv though.

Friends of ours stayed in this central hotel and were very happy with the deal. They said it was great value for money and would not hesitate in returning. The room was large, clean and bright despite having an interior view.

Definitely recommend this hotel. Walking distance to just about all of the highlights of historical Madrid. Comfortable beds! Typical European breakfast with very good coffee. Front desk staff very helpful. Would stay there again in a heartbeat.

I traveled to different cities in Spain as part of a university excursion and language immersion program. Hotel Sterling was a great place to stay to visit the city. Rooms a little small, but they were clean. I did not have much interaction with staff. We had an good breakfast.

Nice hotel in the gran via area. Centrally located to all amnetties hotel. And staff are very friendly. Will definitely recommend for any tourist, backpacker or student. I wish I could've stayed longer in the hotel.

Stayed here for 5 nights. The hotel was excellent. The rooms were very clean & spacious. Staff extremely helpful and spoke English. Location only 1 - 2 minutes walk from the Grand Via and very centtral on the Grand via near the galeria and shopping areas. most tourist attractions are within anything from 10 - 20 -30 minutes walk from here. There are plenty of bars and restaurants neer by. Would highly recommend this hotel and would definitely stay here again

Stayed for 6 nights here and couldn't be happier. Walking distance to Gran Via and Noviciado Metro. A minimal but sufficient breakfast is included, in the basement area. The staff is really courteous and helpful. We found them to be quick and responsive, unlike some of the other hotels around. Worth every penny.

Check in and check out was confusing. Extra charge to hire a kettle €5 Euros take your on cups and coffee as none given. Room allocated to us was the tiniest dullest room on 2nd floor It was dark, very poor natural light and I couldn't wait to drop off bags and go out. Location of hotel was excellent, didn't do breakfast had a look and decided pastry shop opposite side of road looked more appealing. It lacked a bar or outside seating and therefore it's a good two star hotel at the best.

we've stayed for 3 nights in this hotel this spring. you can feel STRANGE smell as you enter in the hotel lobby. they said that we can check in earlier , but we had to wait for 4 hours for our room. there was not free bottle of water in the room, no coffee or tea , just minibar. very poor breakfast , we used to have breakfast outside , because of that. unfriendly staff. it is really difficult to for hotel employees to understand English. rooms are not wide enough for such a lot furniture. also you better take rooms with balcony, to have normal view, because rooms without balconies have view on the staircase. i had a view on street and good for me :) the only benefit of this hotel is location. 2 minute walking distance from Gran Via.

We stayed for 7 nights in April. The hotel is in a central location with good access to Metro and bus routes. It is only around 10-15 mins from the Royal Palace, Opera and La Latina areas - all walkable distances. The rooms are a decent size - we were in 212 -at the back of the hotel, looking out to apartments/hotel next door, it was a clean, quiet room. I have read negative comments about the breakfast - yes it is basic - 3 assorted ham, cheese, pastries, cereal, yoghurts and fruit - but that is what a continental style breakfast is. We thought it was no worse than other hotels we have stayed in but admit it could be improved. However, it sets you up for a good start to the day. The conseirge at the main reception desk are a credit to the hotel, welcoming, informative and patient (when you try to speak - very poor Spanish!) we always felt they took an interest in what our plans were for the day. I know this is a British thing but the addition of tea/coffee facilities in the rooms would be a great idea as there don't appear to be any areas in the hotel where you can access drinks outside of breakfast hours. If we returned to Madrid we would definitely stay here again.

Calle San Bernardo 29-31 Madrid Madrid

Hotel highlights

  • Walking distance to Plaza Mayor and Plaza de Espana
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Gran Via, Hotel Sterling is a leisurely stroll from popular sights such as Plaza Mayor and Plaza de Espana. This 69-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and free newspapers in the lobby. Centrally located in Madrid, the hotel is also a short walk from Royal Palace and Almudena Cathedral.


For your convenience, breakfast is available for a fee.


All of Hotel Sterling's 69 rooms are air-conditioned and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and 26-inch LED TVs with satellite channels. Hair dryers are also standard.

Property features

Hotel Sterling features free WiFi in public areas, 2 meeting rooms, and free newspapers. Airport transportation is made easy with an airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 758 reviews