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Hotel Sterling

Property class: 3
VIP Access

Choose dates to view prices

Photo gallery for Hotel Sterling

The exterior of the Sterling Hotel with a clear view of the entrance and a small green plant in front.
A reception desk with a wooden panel design, a potted plant, and a modern light fixture.
A hotel room with two beds, a wooden headboard, a bedside table with a phone, and a window with a view of buildings.
A modern living room with a sofa, two armchairs, a coffee table, and a large potted plant.
A hotel room with a bed, a chair, a TV, and a balcony with a view.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Calle San Bernardo 29-31, Madrid, 28015
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Double or Twin Room

A hotel room with a bed, a desk, a chair, a television, and a lamp.

Double or Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 183 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds

A hotel room with two single beds, a desk, and a chair.

Triple Room, 3 Twin Beds

8.4 out of 10
Very good
(8 reviews)
  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

A hotel room with a desk, chair, television, and a bed with two pillows and a blanket.

Quadruple Room

8.6 out of 10
Excellent
(7 reviews)
  • 291 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Economy Double Room

8.8 out of 10
Excellent
(16 reviews)
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Terrace, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, Terrace, City View

  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room, City View

A hotel room with two beds, each with white linens and rolled towels. There is a flat-screen TV mounted on the wall above the beds.

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, Terrace, City View

A hotel room with two single beds, a desk, and a chair.

Triple Room, Terrace, City View

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

View all photos for Quadruple Room, Terrace, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, Terrace, City View

  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds

APARTMENT TWO BEDROOMS

  • Sleeps 10

APARTMENT STANDARD

  • Sleeps 10

APARTMENT WITH TERRACE

  • Sleeps 10

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About the neighborhood

Madrid

Located in Madrid Centro, Hotel Sterling is adjacent to Gran Via and within a 5-minute walk of other popular sights like Plaza de España. This 69-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and free newspapers in the lobby.

What's nearby

  • Gran Via - 2 min walk - 0.1 miles
  • Lope de Vega Theatre - 2 min walk - 0.1 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Royal Palace of Madrid - 10 min walk - 0.5 miles
  • Plaza Mayor - 10 min walk - 0.6 miles

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪El Pez Gato - ‬2 min walk
  • ‪Granier - ‬1 min walk
  • ‪Txapela - ‬3 min walk
  • ‪Kinza - ‬1 min walk
  • ‪Aquí Santoña - ‬2 min walk

About this property

Hotel Sterling

Guests of Hotel Sterling enjoy free WiFi in public areas, meeting rooms, and free newspapers. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and tours or tickets. Additional amenities include laundry facilities and a ballroom.
Guests can expect free WiFi and 26-inch LED TVs with satellite channels. Minibars, hair dryers, and safes are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 10 per pet, per day
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 30 per night

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hotel Sterling Madrid
Sterling Madrid
Hotel Sterling
Alexandra Hotel Madrid
Hotel Sterling Hotel
Hotel Sterling Madrid
Hotel Sterling Hotel Madrid

Frequently asked questions

Are free cancellation options available at Hotel Sterling?

Hotel Sterling provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Sterling?

As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Sterling on Sep 30, 2026 start from $197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hotel Sterling?

This hotel is situated in Madrid Centro within a 10-minute walk of Gran Via and Plaza de España. You'll also find Puerta del Sol and Plaza Mayor less than a mile away.

Does Hotel Sterling include a casino at the property?

No, Hotel Sterling doesn't have a casino.

Is there an indoor pool at Hotel Sterling?

No, there is no indoor pool at this hotel.

Does Hotel Sterling have a restaurant that serves breakfast?

Hotel Sterling offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does Hotel Sterling allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Sterling for a fee of EUR 10 per pet, per day.

Where is the closest airport to Hotel Sterling?

The closest major airport to Hotel Sterling is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.8 mi away (31 minutes by car).

Hotel Sterling Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 294 out of 1001 reviews
Rating 8 - Good. 448 out of 1001 reviews
Rating 6 - Okay. 184 out of 1001 reviews
Rating 4 - Poor. 48 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Yeimy

Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, amenities
Nice bath with enough hot water for healing tiredness. The location is excellent.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

maria m

Liked: Staff & service
Facilities need to be updated
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

mirtha

Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Julius Bjorn

.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Thor Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, kind personal. Super centric. Would definitely come back
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

CAROLINA

Liked: Cleanliness, staff & service
Single room was too small Every time I wanted the ac to go on or off had to ask the front desk No hooks in the bathroom Not many room to set make up etc in the bathroom
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, friendly staff, easy check in, nice rooms and very clean. A 4-5 minutes walk from the Santo Domingo Metro station. If you want to enjoy La Gran Via this is definitely a great place to stay!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient Hotel, confortable beds, excelente service at breakfast. Definetly coming back.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Alessandra

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location! Only problem was the cleaning of the room. However, everything went great. Isabel, the receptionist was amazing, friendly and great!
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay suited us as we are a family of 3. Easy to book and the option of the 1 room with 3 seperate beds was great. Didnt have the breakfast but they dining looked good. The reception were very helpful and we could store our bags u til our late evening flight. Great value and a super central location.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Luis

Liked: Staff & service
Overall it was ok. Needs a little remodel but it was near main attractions.
Stayed 7 nights in Jan 2024
Verified review

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Alma

Liked: Cleanliness, staff & service
Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Gustavo

No hay jabón, shampoo, restaurant
Stayed 2 nights in Oct 2023