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Hotel Sterling

3.0 out of 5.0

Recent guest reviews

Very well located, friendly and helpful staff, clean room and bathroom. Will definitely recommend it. I don’t give them 5 points only because we booked with a queen bed and they gave us 2 singles and this happened twice since we booked for 4 days and then returned for another 2 days, and they made same mistake. Is also little bit noisy at night because it seems that they have a lot of kids excursions coming frecuently to the hotel.

good and Veryplesent Service with Smile by the Service neat and clean room stage of staff is very good the cleanliness of hotel is also very good , Stafe are Dipiti, priti, Bapan, Sam Sudhin, Nethe's, ajai and all chef's and all stafe are polite and Very friendly So good to review with you all So plesente stay and also dani al the singer + Musician in all languages go good:

Didn't get to stay at the hotel as they cancelled our booking. Booked via in May last year to stay in May this year. No prepayment required and no cancelation fee until day of stay. I was away on business when I received an email saying my credit card was invalid and unless resolved in 24hrs our booking would be cancelled. I did not have secure internet, and did not have my password to check my credit card details, so emailed both the hotel and saying that I did not want to cancel and I would resolved when I returned home from my trip. Got no reply and an email the next day cancelling the booking. On my return I did find that I had not updated my credit card details. I phoned who explained that the hotel is entitled to do this, and unfortunately some hotels will cancel if they have any opportunity to do so if they can resell the room at a higher price. The hotel never replied to me and couldn't get a reply either. The hotel rates are now considerably higher than when I booked - with no availability for all the days we wanted - so we have booked another hotel - also 20% higher rates.

My wife and I stayed two nights at this hotel and my remarks above sum it up. We were passing through and wanted a reasonably priced hotel and this fitted the bill. The room we had was tiny but it was clean and the shower good. The breakfast is continental as you would expect for the price and quite acceptable. The staff were helpful and friendly. Another good thing about the hotel is it’s situation, very central. Probably wouldn’t stay there again would try for something slightly upmarket, definitely a three star hotel.

We took the metro from the airport, and unfortunately for us the hotel was not easy to locate. We arrived late in the evening and the desk clerk gave us our room, which was ADA. We went back down to ask clerk for a different room, he said they were fully booked and to return the following day. It was late, so we made do with what we had. The beds were uncomfortable and really sunk in the middle. The air did not work in our room, so we opened the window. One morning, as we were walking out the lobby, I said good morning to the desk clerk. I received no response. Overall, I think there are better hotels to stay.

We stayed at the Hotel Sterling from Feb 1-4 and can say that we would not return or recommend to others. One great thing was we arrived early and a room was ready, the staff who was working was pleasant. The room to us was not worth the price we paid. The bed was terrible, old and uncomfortable and the heater was very noisy. The hotel smelt terrible which was a huge turn off. We did not eat breakfast at the hotel. The other big complaint was the one night staff who was so rude. He did not listen when spoken to and was just rude when responding to questions, however the other staff we great. The location was the best part of this hotel

Entrance to hotel had a strange smell and this was in the hotel room also. Not an over powering smell, but not a nice one either. Didn't have breakfast so cant comment. Parking is a nightmare and had to pay 20 euros for overnight. But it is in a great location in the city centre - so you can't have both. Plenty of places to eat out and drink. Lifts worked fine and room was very clean. No english channels on the tv though.

Friends of ours stayed in this central hotel and were very happy with the deal. They said it was great value for money and would not hesitate in returning. The room was large, clean and bright despite having an interior view.

Definitely recommend this hotel. Walking distance to just about all of the highlights of historical Madrid. Comfortable beds! Typical European breakfast with very good coffee. Front desk staff very helpful. Would stay there again in a heartbeat.

I traveled to different cities in Spain as part of a university excursion and language immersion program. Hotel Sterling was a great place to stay to visit the city. Rooms a little small, but they were clean. I did not have much interaction with staff. We had an good breakfast.

Calle San Bernardo 29-31 Madrid Madrid

Hotel highlights

  • Walking distance to Plaza Mayor and Plaza de Espana
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Centro, Hotel Sterling is a leisurely stroll from popular sights such as Plaza Mayor and Plaza de Espana. This 69-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and free newspapers in the lobby. Centrally located in Madrid, the hotel is also a short walk from Royal Palace and Almudena Cathedral.


For your convenience, breakfast is available for a fee.


All of Hotel Sterling's 69 rooms are air-conditioned and have an array of amenities, including minibars, safes, and desks. Guests can expect free WiFi and 26-inch LED TVs with satellite channels. Hair dryers are also standard.

Property features

Hotel Sterling features free WiFi in public areas, 2 meeting rooms, and free newspapers. Airport transportation is made easy with an airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has laundry facilities.

Room options

Double Room Single Use

Queen 1 | Twin 2 | Sleeps 1

Triple Room, 3 Twin Beds

Twin 3 | Sleeps 3

Quadruple Room

Twin 4 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 792 reviews