2/10 Terrible
Verified traveler
Business traveler
Apr 18, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Shtt
Hello, i’m writing to let you know that my first experience as a Hotels.com member staying at the hostel that my guest and I stayed at last night was a horrible experience. When we arrived, the receptionist began arguing with me and demanding that I give her a region in Italy where I lived because I showed her my Italian residence card, even though I received it due to my parents being citizens of Italy. I have never lived in Italy and she did not seem to understand that and continued arguing with me, and she even threatened to call the police because I was not able to provide a region in Italy to her. Apart from that, we reached our room and the ceiling fan did not work, so we spent the night sweating as a result and with a very poor quality of sleep. Today we are not at all well rested because of this. And to make matters worse, the shared restroom was covered in urine all over the floor. It was very unhygienic, and simply put, just gross. For this reason, neither my guest nor I dared to take a shower.
The walls were also extremely thin between rooms to the extent that you could literally hear quiet conversations next door, and in the morning at 5 AM we were awakened by someone playing loud music in the room next to us. Just a terrible experience overall and it’s saddened to me that this was my first experience booking through Hotels.com. One of my friends recommended you and I decided to give it a shot, but was very much let down, as you can see.
Verified traveler
Stayed 1 night in Apr 2025